P K Wadsworth Heating & Cooling

Lee B.

Tech Jacob H was dispatched for my repair, literally took the cover off the furnace and within 10 seconds correctly diagnosed the problem. 15 minutes later I'm being given an invoice and it's fixed. The key takeaway for my recommendation is that it was a $90 fix instead of a $600 replacement, if they had said I need a new motor I'd have said 'where do I sign' but they took an obstruction and it was working. Professional, courteous and HONEST ... thanks

Sean H.

Their service techs are decent people, but their management team is worthless. I have never seen such a lack of care at the top of organization. Now, allow me to qualify that as I have spent the last 25 years working with entrepreneurs and serial entrepreneurs. Their follow up on one project took four months with no firm resolution. They repeatedly blamed the manufacturer and supply chain issues. They even misrepresented that the unit we were waiting on had shipped, but they couldn't provide a tracking number or bill of lading. Another firm not only diagnosed the problem faster they were able to do an install in one week at roughly half the cost.

In case your thinking this was one sample, you'd be wrong. This past summer they installed an A/C unit. They diagnosed our old system and it's leaking as an end of service/age issue. However, it took them several weeks to arrive there. The new system that they installed did the same thing. While they paid for the repairs, I have no confidence that we won't have a similar problem this summer.

This is from a customer who has spent over $30,000 in the past three years with this business. Based on the other reviews, I am not at all surprised. I should have started my search on YELP. I may have saved myself a lot of time and money. Do yourself a favor and call anyone before you pick up the phone and call these folks...don't worry they won't call you back anyway.

Catherine G.

0/5
Our on-demand water heater went out and P K Wadsworth was the only company that could look at it the same week. Red flag #1: Every other company was 3 weeks out.

The unit was leaking water internally. The tech said we needed a $884 part, he couldn't see the error code we saw, UNPLUG IT to reset, no mention of the water pooling, just that it was a general error and it sometimes wasn't igniting.

Yeah, ""sometimes"" meanings ALL the times we turned a hot water tap. He didn't test the heater being used.

That $884 part? Victim of the pandemic. On permanent back order.

This company causes distress. They want you to panic buy. I never got a quote in writing. When they found that ""unavailable"" part, oh, snap! The heat exchanger was cracked! That's where the water was coming from! Awww, darn, install the almost $900 part and, according to their tech, have hot water that isn't safe for consumption AND CO2 leaking into your basement.... No worries! ""We can install a new tankless system tomorrow and will buy back this part for $500 if we do the work tomorrow.""

I asked for prices to replace the unit. Tech asked me to talk to my husband about our budget. !!!! And he wouldn't give me any estimates. An hour later he tells me the good news: they have a unit they can install next day and his boss has agreed to take $1500 off the price.

Great. Specs? No. Written quote? No. Your husband will get it. Did he? Nope!

Mind you, I haven't had hot water in two weeks at this point and they know it.

Tankless systems are fantastic and it was a selling point when we bought the house. They are so much more expensive than regular water heaters. So, they came at me with a number just over $6500.

This is where the rating goes to negative stars.

Tech said if we did the work the next day I'd get the discount and mentioned ""in-house"" finance options. I had a good chunk of what was needed liquid, after 2 weeks in the dead of winter without a warm shower i wasn't mad at the fact that I knew nothing about what I was buying. I was too busy standing yards away from this guy trying to not smell my own stench.

I agreed to finance a portion ""in-house"" if they installed a heater the next day.

They don't finance ""in-house"". You finance through GreenSky at minimum 9.99% over 11+ years with NO option for the amount your financing!!! I wanted to finance less than half of the $6524.12 I was told it would be. Instead, the tech signed us up for EIGHT GRAND!! No option to make a smaller payment. No option to pay the amount actually needed.

Absolute kick in the junk: I was told the monthly payments would be $43 and change. The final document I signed after much protest said the same on the tech's handheld. Got the paperwork this week: $97.73!!!!

This 6.5 grand repair will cost us $13,486.74 when the last payment is made 8/4/34!!!! I have no idea where the difference in the financing has gone. The tech said we would get a pre-paid card with the difference. Uh, good sir, I wanted to finance $2k and me thinks you know not what financing in one's house means... but it was too late at that time. Thinking it was actually ""in-house"" I'd already entered my personal information and he had already hard-hit my credit.

LIES AND DECEPTION. I asked so many questions, got dodgy answers or ""don't you want to ask your husband"" or flat out lies.

Stay away!!! Stay far, far away! I'm paying for a mistake I hope you don't make.

I'll never use this company again.

Bryan L.

We had a hvac unit installed in Feb of 2022 Brad the quality assurance employee stated to us that the furnace was incorrectly installed he stated it would be repaired. We are coming up on a year now and the furnace still don't operate like it should. I have called this company multiple times and I get the same response that someone will get back to me. The drain for the unit was installed to the outside which subjects it to freezing when the drain freezes the furnace shuts down. Now the furnace won't even flturn on. This is by far the worst company I have ever dealt with my next step is a lawyer

Richard M.

Given the Yelp reviews, adding my 1-star is a bit of a dogpile, but having just had the misfortune of using PK Wadsworth, I thought I might save someone a few hundred (or a few thousand bucks).

My furnace failed, so the PK Wadsworth technician came, spent about 30 minutes and diagnosed my problem as: failed blower motor, failed limit switch.

I received a quote for $1,689... Suspecting that I was getting scammed I did some research on my furnace, a Carrier Infinity 58MVC.

I bought a $27.38 Limit Switch and a $267 Motor Control Module. I installed the limit switch (which took 5 minutes) and paid a technician $200 to install the Motor Control Module. For $500, I have a working furnace. PK Wadsworth preys on homeowners who don't know any better. They should be ashamed.

Steffen S.

We had an appointment booked for over a month for routine service and they canceled on us without any notification. Even have a confirmation text that they were on their way. Sat around waiting for hours only to find out they arbitrarily canceled our appointment. Very unprofessional

Heather E.

Novelty, Ohio

I was going to contact P.K. Wadsworth for a new air conditioner and furnace. But, after reading all of the negative reviews, we will be going else where.

Walt S.

After some phone calls to the owner he sent out his 2nd best guy and some more phone calls finally his best guy who fixed the problems with a major reprogramming of the automation. We had just spent a small fortune on a redo of the system. And this is said to be one of the better companies. ---ohh boy.

Frank C.

I have used PK Wadsworth for almost 30 years at two homes. We spent quite a bit of money with them and within the last 5 years I have seen a big change not for the better. They replaced a central air conditioning unit and two years later it had to be completely rebuilt. It was their brand. Just about every year since it fails to function when the weather gets hot and that is after we have yearly service checks. I now question the products they install and the competency of their service technicians. I recently called for service because, once again, the unit is not working. Was told by 3 different individuals on the phone they were coming. NO ONE came and I didn't even receive a call to say they weren't going to make it. I called two more times and could not get through to anyone except an answering service. I don't know what is going on, but the company I used for many years is not the same quality it used to be. I would not recommend this company.

Jennifer M.

We have had a leak in our $20,000 air conditioning system since P.K installed it two years ago. They finally fixed the repair then they charged us to repair it- who does this?! We have talked to customer service and we still have a bill. No one offered us a warranty package, give us ac directions or call us to check on their product. Go elsewhere for ac.