Oxford Energy / Oxford Contracting

Shem D.

On 6/19/24 I called Oxford Energy and left a voicemail with questions and no one called me back. Instead, the techs showed up unannounced while I was not home and started working on the AC unit. I did not give the consent or agree to any service.
Once I arrived at the house, the techs already were servicing the AC unit adding refrigerant which according to them was the only thing it needed. No mention of leaks or anything else. I thought the service was covered under warranty; However, no one explained anything to me. We are in the middle of a heat wave. I have a child and care for my elderly mother who is injured. I don't have time for this mess.
Once the techs finished, that's when they told me that I had no warranty and that the price is $250 then it changed to $350 then it changed to $600. At that point, I felt like mislead, confused and rightfully upset.
I spoke to the person in charge Joe who kept asking what do I want him to do? As if there's nothing he can do and now I'm obligated to pay the $600. He then came up with the brilliant idea to drain the refrigerant, way to care for your customers.. The techs left the house while I was in the middle of speaking with Joe. Which left me even more confused. Oxford Energy then trespassed my property on a different day while I was not home and drained the refrigerant out in the middle of a heat wave most likely causing more damage to the unit and NO ONE wants to take accountability.Bad business practice..downright criminal, immoral, unethical and disgusting.

Stu W L.

We are new homeowners needing a new Water Heater & HVAC - We heard about Oxford Energy's program & based on friends' recommendation: we elected to contract with them - From start to finish [even though we will have an ongoing Service Contract with them], the entire staff treats their clientele as if you are their own customer doing so with genuine warmth & professionalism with respect and appreciation - We have never dealt with a company that holds their clients with such reverence and on top of that receiving the highest rated Insulation Installment, Water Heater & HVAC - This is a company that should teach every other company how to conduct business - Thank you OXFORD ENERGY!