Outdoor Supply Hardware

Jim H.

I want to like be the local, friendly, knowledgeable hardware store with a little more, but friendly it ain't. Knowledgeable either. Multiple experiences where I walked out feeling a little frustrated. I hope they can improve customer service experience.

Rich H.

I live a block away and won't go there anymore.

The store went from Orchard Supply Hardware to Outdoor Supply Hardware and changed both in name and service. This has been years. Getting yelled at and then reprimanded by an elderly employee last week because he tripped over a piece of lumber I was trying to purchase while I was checking out (and helping the cashier look up the item in her product book) was the last time for me. As CeeLo Green would say: Forget You.

I can get most of my hardware needs met at the Ace hardware store across the street; drive to Lafayette for a larger selection at the Ace store there, and buy outdoor plant stuff at Orchard nursery, or just do both at the Ace Hardware in Walnut Creek.

Inconvenient. Yep, but no OSH-holes.

Sherry M.

I went to this Outdoor Supply Hardware in Moraga this morning to purchase gardening soil.

I took one of the old bags to show them since the last time they couldn't find the right kind and the guy who was in there, very rudely told me to go and find it myself.

Today I paid for 4 bags inside the store and asked the cashier if they have the right kind and he said yes. I went to the back of the store to get them. When I got there, I saw the bags were on the ground and nobody was there to load them to my car. I finally found the guy in the back and asked him to load the bags and he said NO. He said I have to do it myself.

I got into my car to go and talk to the manager. The guy started screaming at me: ""I brought them out here for you and you don't want them now?""

I told him that I'm going to talk to the manager. Then he said OK he'll do it and he threw the bags in my car with such anger. I asked him why he didn't want to help me? He said: ""It is the store and their insurance company's policy.""

I went back to the store to talk to the manager; she was as rude as the employee. She never apologized for his behavior and just said that she will talk to him.

I have given them 3 chances, but I will NEVER go back to this store. They are bunch of rude and incompetent people.

Matthew H.

I was having a bad customer service experience trying to make a return, a small item, 9$, that became a crusade. The clerks were helpful, but the manager was non responsive. Nolan, a clerk, noticed my frustration as I was leaving without having been able to return the item, and stepped in. He calmly listened to my side of the story, and reminded me kindly that they were short staffed but he would do his best to help. He managed to efficiently process the return, with the manager's help by phone. I really appreciate your action and your manner, Nolan. Your manager is lucky to have you.
-the grumpy guy

Cole M.

Horrible service, every time I walk in I make eye contact with the register and no one greets me in. This most recent time I came in I needed keys copied. I asked the nearest worker and said I need help copying keys. She said nothing and shrugged me off and at the time I thought that was her way of telling me she will be with me in a minute but then I waited 10 minutes and she was still over doing the same thing so I asked again and again she looked at me and continued to cut her wire so I went and found someone else who was reluctant to help me. I hate coming here and moraga ace hardware by Loard's is a far better hardware store.

Ty R.

This store supplements the excellent Moraga Ace hardware across the street, turning the little town of Moraga into a shining hardwaropolis.

For those unfamiliar with the ""new OSH,"" here are the Cliff's notes: Orchard Supply Hardware (real OSH) was bought by Lowes. After a few years, Lowes decided to close all OSH stores, even the profitable ones. Some entrepreneurs got the idea to identify the stores that were profitable, and reopen them. They changed the O to ""outdoor,"" but left almost everything else the same. The store layout is almost identical to the old OSH, with some slight differences. The tools are better, and the garden section is worse. General hardware is comparable. Prices are all over the place... most deals are good, but there are items that cost like 2-3x what they should. It's a good idea to price-check things against Home Depot on your phone, just to make sure you're not getting gouged.

The employees do a pretty good job, but if service is what you're after, the Moraga Ace is a much better option.

Muave J.

Women should NOT go to this hardware store, it is a very hostile environment. I usually love to support small businesses, but my experience in the store clarified why sometimes it's just better to go the extra 20 minutes to Lowe's. One of the employees followed us through the store and finally asked if we were just ""taking a look around."" Finally, when we were checking out, one of the baggers LAUGHED when they asked if I had a phone number (thankfully I do not). Very uncomfortable place for women.

Valerie M.

It's a big hardware store with reasonable hours, and at least one of the employees is nice... I'd been buying compost & soil amendments from a few different sources -- Ace Hardware, Orchard Nursery, and this store too, once before. At each store, they had me pay for the stuff, then someone would bring it out to the car, and even load it into the car; seems pretty intuitive. But this one time -- only the second time I've gone to Outdoor Supply Hardware, the cashier, a middle-aged guy, seemed utterly flummoxed at the idea of someone paying up front and then an employee bringing it out. Even multiple huge, heavy bags of soil and compost that would block aisles and be a struggle for a lot of customers (like me). He just couldn't figure it out. I showed him the item & SKU, etc., on my phone, but as he became more confused about how someone pays up front, without having the items in hand, I noticed his mask hanging below his nose. So, I just adjusted myself back a few feet -- but, he wanted to peer yet again at the item on my phone, requesting I bring it closer. So I matter-of-factly said I wanted to hang back a bit because his mask wasn't on. That's when rudeness replaced his confusion. He said something snarky about me to his co-worker and had him ring me up instead, as he stalked angrily away.

Nearly 10 minutes later, the co-worker came out with the cart with my 3 huge bags of 3 cubic feet of garden soil, and a bag of mulch. This young man stopped the cart and said, ""Here you go"" -- no offer to help load it into, or move it closer to the car. I must've looked kind of shocked because he quickly mumbled something about his manager wanting him back or something. I feel sorry for the young guy if he keeps getting put into these weird situations by that other guy, who might be his manager -- though it's hard to imaging someone so rude and clueless could be a manager. Then again, lots of organizations haven't figured that one out yet.

So, this store is a real mixed bag.

Fritz S.

I was in need of a small, temporary shed. I made the foolish mistake of going to OSH to purchase it. To say it was cheaply made and designed by someone who had never assembled one is a vast understatement.
I could go on and on about it's cheapness, but it certainly was not worth $300.
I have 20 years as a builder of unique residences, went on to do three tech startups inn the 1990s, the last ending in a successful IPO. In retirement, I built furniture for my home:(https://www.congodog.com/congodog.com/PIECES.html) and am considered a master woodworker.
When I got to the torturous end of assembling this thing, I find their parts package was short on the necessary screws. I went to the local (Moraga) store for more parts and just out of curiosity took a look at the display unit upon which mine was based. Of course the roof joining system was dissimilar to the piece of junk I had. The display shed roof required fewer screws, but I guess the Chinese (made in China) guy responsible for such details missed that difference.
I explain the situation to their front man and he ""charged me for the missing parts"", which were different but I made them work.
This is the third time I have had to return/replace purchases.
AVOID THIS JUNK DEALER AT ALL COSTS!

Katie C.

There aren't enough complementary adjectives to describe the Moraga store, its staff and its management. We live in the neighborhood and visit almost every weekend to find what we need for whatever project we might be working on. Honestly- their selection is wonderful. They've got stylish outdoor plants & planter options, any kind of home or outdoor supply we've ever needed and most importantly they've got a team of knowledgeable employees who are super friendly and consistently give us the right advice / guidance to achieve whatever our project goal might be.  

Moraga is a really well run store that's always our first stop (rather than HD or Lowes). You should absolutely pay a visit and when you do, please say hi to Tammy, the store manager. Tammy goes above and beyond, is insanely knowledgeable, great a brainstorming through ideas, and always provides us with the MOST AMAZING customer service. You'll feel like a VIP even covered in mud and wearing your gardening clothes.