OTECH Plumbing & HVAC

Nate W.

I have nothing but positive things to say about Jafar and OTECH. My 20+ year old hot water heater gave up the ghost back in February and I called around 10 places to get quotes and timelines for repair/replacement. Jafar graciously tried to help me troubleshoot the issue over the phone, and when it was clear that it was beyond useful repair, he quoted a price for replacement that was far below some of the ripoff quotes that I had gotten. He arrived on time and was very professional, covering the flooring and replacing the water heater and piping (including gas venting) in the closet in about 5 hours. I will recommend him to any friends and family need HVAC and plumbing work in the future.

I M.

It was almost midnight when I noticed that our water heater had broken and there was water all over in the utility room. Despite the late hour, I contacted OTECH. Jafar was very responsive. He asked me to send pictures of the leak and provided to me instructions on how to temporary stop the leak. He did not charge me for the advise nor tried to imply to hire his company for repairs. The next morning I called Jafar to schedule repairs. He accommodated me by rescheduling his appointments to make sure I can get back to the hospital to take care of an ill family member. We also hired Jafar to fix our AC unit. His fees are not the lowest in the area, but his services and quality of work are superb. He is very punctual and responds to messages/calls promptly.

Star G.

My air conditioner went poof! I also wanted to check the sump pumps in advance for Hurricane Florence. I was dreading to call one of those large companies that will charge you an arm and a leg and always try to sell you some miraculous ""preventive piece of equipment,"" when you don't want or need it. They always ""happen to have"" said equipment in their truck and tell you how lucky that is!

I looked at reviews on yelp trying to find an alternative to the corporate scams because I have had some good luck with small businesses lately. After all, they have a reputation to keep.

I was about to call someone that had good ratings, in general, but several women complained they were misogynistic and did too much ""mansplaining."" I am so glad I went with Jafar of OTECH. Respectful guy, no ""mansplaining!"" He arrived on time (actually arrived earlier, but waited in the driveway for the right time to ring the doorbell)

He found out right away that the guy who went up in the attic a couple of days earlier to check on something else had turned off a wall power switch (it's confusing as we have another switch for a light bulb too). I am sure that one of the big companies would have made up some story about how I needed this or that, charged me $1,000 and simply turned the switch on!

He checked my two sump pumps to make sure they were working well, and advised me to get flood alarms. Did he have them for sale in his truck at some absurd price and would charge me some other obscene price to install it? NO! He told me to buy them online. So he didn't even try to make money off me.

He advised me to install gravel around my air conditioner units to keep them clean. Calculated I needed about 10 bags. Did he have them in his truck or would he bring them on later? NO. Told me to have them delivered and spread it around myself.

His visit cost me a mere $100 bucks!

My house is nearing 20 years, so I know maintenance will be very expensive in the next 2-5 years. I will be using him to replace my water heater when it goes, my air conditioners when they go... heck, if he painted on his spare time I'd have him repaint the house!!

BEST PLUMBER & HVAC EVER

Greg C.

Okay folks, these guys have a stellar rating because they are THAT good. I'm always skeptical of service folks, but Jafar and his team are outstanding. Very attentive to needs and responsive even at the worst times! We had a tough tough challenge with our Carrier HVAC and Jafar kept at it...working different options until the situation was fixed. He kept us posted throughout it all. Even weeks after his service call, he was available for his thoughts and feedback over the phone. Even saved us a svc call. He's great on pricing, too.

Call these folks. Don't mess around.

Chris D.

Took 450 dollars of mine for 2 hrs work, hvac still broken, couldn't fix or find leak in my coil, never called back after last follow up, left me high and dry, called another company and they used a machine to tell me that the coil infact was broken, and gave estimates to replace or repair. Ended up going to replace hvac. Avoid Otech they do not have the basic machinery to diagnose, or the knowledge to solve your problem. They will take your money, provide you with a temporary fix and when it stops working after a few days, they say no warranty and take off with your money. Top dollar for bad service and no long term fix.

Alex D.

We had OTECH install two toilets a few months ago for us and had a great experience.

We just recently noticed a minor problem with one of the toilets and they came to our house within 24 hours of calling, picked up an entirely new part to address the issue and charged nothing to fix it saying that it was still under warranty from the first install.

I am once again blown away by the great customer service shown and their dedication to solving problems at an extremely fair price. We will be using OTECH exclusively from now on.

Maria S.

I called OTECH based on their reviews. Last week when it was one of the hottest weeks of the year, the top zone of our two zone AC unit house was not emitting cool air. The top 2 floors of our 4 level townhouse were quite hot. I called OTECH and spoke to Jafar. He told me that he was working on another job in my area and that would be able to come by later. He said he would text me when he was an hour out, which he did. He and his helper assessed the unit, told me that it needed more freon, cleaning the coils, replaced a part and some other minor tune ups. They were at our house for about 1.5 hours and got it working again pretty quickly. We were charged $245, which we thought was reasonable given the amount of time it took to repair and that they were able to come out the same day. The only thing I would say needed improvement was I wish they had provided an invoice for the work that was done so we had it for our records. Other than that, Jafar was professional, reliable and honest. I would definitely recommend him!

Quinn K.

This review is WAYYYYY overdue, but Jefar is an incredibly honest technician! He's also competent.
Sometime last summer, Jefar came out to check a warning message on my thermostat that appeared to be somewhat serious (not ""time to change the filter"" or anything simple like that). He did a couple of checks and made an adjustment to the system's electrical panel, and the message went away. He explained that it was something simple though I don't recall what that was.
The point is that since then (almost a year ago), I haven't seen that message, nor has my system malfunctioned. After aout 45 minutes, he said he was done, shook my hand, and turned around to leave. When I asked how much I owed him, he said ""I didn't really do anything other than make an adjustment, so you don't owe me anything"". I asked if he didn't charge for the visit, to which he replied ""no"". WHO DOES THAT?! I finally persuaded him to take a $20 bill for his efforts.

I recommend Jefar to anyone for honest, competent service!

Jeff B.

I had an issue with my HVAC system. I contacted Jafar in the morning and he was able to accommodate my schedule and come out late the same afternoon. He and his team did great work leaving the system looking better than before. He instructed us on how to prevent this from happening again. While he was here, I showed him a plumbing issue and we have scheduled a time for that repair. I definitely recommend OTECH.

John S.

Attempted to source for vendor services, never showed for appointment, never heard back. Had to move on to a new vendor to complete necessary work.