OSP Plumbing & Rooter

Teddy W.

This company sent out two guys and they did the work to find and replace most of the hot water pipes throughout the house. They made huge holes in five rooms and the ceiling areas. They made a huge hole in the back of the house leaving the stucco open. Then they said another team would come out in one or two days and REPAIR all the open holes and repaint the areas like new!! NOTHING happened. They said that was not part of the 9K work!! They said it was not agreed to and they bullshitted talking around this repair.
DO NOT USE THIS company....they will over charge you and not complete the work.

Ashley N.

This company came out to our house and the one technician was very rude. As he approached out doorway, I asked if they had masks with them, as the Covid transmission rate in Vegas right now is listed as HIGH. Instead of pausing, he just kept coming into the house with his coworker and rudely said ""We don't have to wear them anymore, CDC says we don't."" He later agreed to wear a mask if we provided it, as he said their company doesn't give them any. I find this to be ironic, because their Yelp page under amenities it says ""-Masks required and -Staff wears masks."" Clearly not.

In addition to the tech's rude behavior, they also left a mess for us to clean up. A wrapper, black gunk, and piece of metal left on our floor. I also don't understand how if it was under warranty, why is there an $85 service fee? In any case, I would not recommend using them and wouldn't call them in the future.

Beverly H.

This company bids on a lot of Choice Warranty jobs. That's because they are the worst shysters in business in Vegas. They get their business through the warranty company and blame their failures on the warranty company. They do sloppy rude initial inspections, run up the cost of the repair, lie constantly even telling the customers to lie to warranty company and then figure the most expensive way to repair even running up non covered costs to extremes. Choice covered and agreed to all their costs so it wasn't Choice that failed. We tried over and over to speak to someone in authority concerning the method of repair. Best we got was one woman who told us to search the internet for information and another woman who claimed authority as office manager and told us the owner never takes customer calls. Try yourself, even his rebuttals on Yelp do not include his last name. It's a secret. In the end, they never showed up on the day of repair with the explanation the manager failed to realize the home was two story and they didn't have ladders. Seriously, three separate techs came to our home and climbed the stairs to assess the repairs. Do not use these people or get a second opinion before you turn them loose in your home and if they are dispatching ""Jason"" LOCK your door!


Again this owner lies...we tried numerous times to find out WHY they needed to access a bathtub valve through an outside wall! This is our reason for trying to speak to management. All the tech could tell us was ""cause my manager says so"". Notice he's so honest again no LAST name. Even he is ashamed of the work they do

Sara B.

We recently needed some assistance to power jet our Sewer and Matt came out and went above and beyond to help us. He was on time, kind, explained everything, cleaned up a stain on our sidewalk left by a previous snaking job, and even looked into another issue I mentioned. I can not say enough nice things about his professionalism. On top of great service, all of the customer service reps I've ever spoken to have been kind and helpful. I 100% recommend this company!

Ken P.

Renard arrived promptly and performed tests to assess what needed to be done to eliminate leak. Very pleasant guy and more important he was knowledgeable and cautious about resolving the leak. Quite satisfied.

Andrew P.

My wife and I had to call our home warranty company for a leak occurring under our stand alone whirlpool tub. We were sent Jason who is as professional and knowledgable as they come. He was prompt and professional right out of the gate and took time to explain what was causing the issue we were experiencing with the pump (the source of the leak). He had to return to replace the jet pump and was in and out within an hour and made sure everything was secure and working before he left. If you ever can request Jason with OSP, you wont be disappointed with his work.

Lesah R.

Has to be 2 reviews as the initial tech is what is getting the 1 star. He rings the doorbell and steps back, I ask for him to place a mask on and ""Jason"" (that's the techs name) starts drilling me about what's my medical condition, I'm frowning no doubt, how rude. I explained that my nana is 94 and we all protect her and HE replied with well technically I'm supposed to only wear one if YOU have a medical condition, and asks do you have a medical condition? I'm still shocked because it's clear this guy has zero clue of what he can and can't ask, i say in a pleading tone my nana is 94, to which he says I don't have a mask so if you have one I'll put it on, huffs n puffs and rolls his eye, guys at least 50 acting like a full blown 13 year old. So now I'm thinking do I want this rude, disrespectful guy here? But we need to fixed the faucet. I go to get his mask and my friend calls, Jason hears me and thinks the call is about him!! My adult daughter hears him shouting at me as he's standing in my front yard and she says...""ask yourself why did YOU think it was about you?"" He then charges up to the door way towards my daughter to which she says ""WTF is wrong with you get the hell off our property"". He literally charged at my daughter as if to intimidate her, full blown rage as if he was going to hit her.
That's when I started yelling for him to get away and he did but drove to the end of the road and u turned to view my home again. The guy is not all there, and no one should ever be alone with this menace. His name is Jason and I give him a 1 star! If the company sends him to your home, record record record. The company did correct this, that's a 5 star exchange that I'll discuss in a different rating but I felt that this 1 star needs to be said for all people home alone calling to get things fixed, call a neighbor or cancel and ask for a different guy. They hire other great people, someone lost a bet with this one.

Galina M.

RUDE! My home warranty company told me to call them direct for an appointment. When I said that I might be flooded and have a lot of water under the sink and need an earlier appointment, the woman on the phone actually raised her voice at me screaming ""what do you want me to do!"". After the so called ""supervisor"" never apologized or tried to smooth the situation laying the blame totally on me telling ME that I was rude. They are horrible people with no customer service skills, unable to difuse a tough situation, but with huge egos. I had worked in the service industry most of my adult life, I believe in superior customer service and in my own business I bend over backwards for my customers and treat each and every one of them like gold. This company's culture is apparently very different. They were sent by my home warranty company and I will do everything in my power to have them excluded from their list of vendors. DO NOT USE THEM they don't care about you or your needs!

Holly R.

Had a poor experience with this company when their technician ""Adam"" responded to a home warranty claim for a backed up kitchen sink. He looked at sink and made some calls and returned to tell me they denied the claim. After I paid the 85 service fee. He had no idea why they denied it and he didn't have time to wait while I tried to call home warranty but for another 65 he could snake the sink and fix it. I paid the 65 as I needed use of the sink. After speaking with home warranty turns out he told them it had to be vented thru the roof which isn't at all what he did. I knew it was strange that warranty wasn't covering a simple sink back up. Now I know something was lost in the translation from Adam to home warranty. Very disappointed.

Steve L.

I came across OSP through my warranty program of Choice. OSP has been to my home 3 times. Each time they have shown up on time and listen to what the problem is. They have to work with Choice, so Choice has their own set of rules. Each tech that has come out has been great! Each time I use my home warranty and it's a plumbing problem I always ask for OSP!