OSP Plumbing & Rooter

Andrew P.

My wife and I had to call our home warranty company for a leak occurring under our stand alone whirlpool tub. We were sent Jason who is as professional and knowledgable as they come. He was prompt and professional right out of the gate and took time to explain what was causing the issue we were experiencing with the pump (the source of the leak). He had to return to replace the jet pump and was in and out within an hour and made sure everything was secure and working before he left. If you ever can request Jason with OSP, you wont be disappointed with his work.

Lesah R.

Has to be 2 reviews as the initial tech is what is getting the 1 star. He rings the doorbell and steps back, I ask for him to place a mask on and ""Jason"" (that's the techs name) starts drilling me about what's my medical condition, I'm frowning no doubt, how rude. I explained that my nana is 94 and we all protect her and HE replied with well technically I'm supposed to only wear one if YOU have a medical condition, and asks do you have a medical condition? I'm still shocked because it's clear this guy has zero clue of what he can and can't ask, i say in a pleading tone my nana is 94, to which he says I don't have a mask so if you have one I'll put it on, huffs n puffs and rolls his eye, guys at least 50 acting like a full blown 13 year old. So now I'm thinking do I want this rude, disrespectful guy here? But we need to fixed the faucet. I go to get his mask and my friend calls, Jason hears me and thinks the call is about him!! My adult daughter hears him shouting at me as he's standing in my front yard and she says...""ask yourself why did YOU think it was about you?"" He then charges up to the door way towards my daughter to which she says ""WTF is wrong with you get the hell off our property"". He literally charged at my daughter as if to intimidate her, full blown rage as if he was going to hit her.
That's when I started yelling for him to get away and he did but drove to the end of the road and u turned to view my home again. The guy is not all there, and no one should ever be alone with this menace. His name is Jason and I give him a 1 star! If the company sends him to your home, record record record. The company did correct this, that's a 5 star exchange that I'll discuss in a different rating but I felt that this 1 star needs to be said for all people home alone calling to get things fixed, call a neighbor or cancel and ask for a different guy. They hire other great people, someone lost a bet with this one.

Galina M.

RUDE! My home warranty company told me to call them direct for an appointment. When I said that I might be flooded and have a lot of water under the sink and need an earlier appointment, the woman on the phone actually raised her voice at me screaming ""what do you want me to do!"". After the so called ""supervisor"" never apologized or tried to smooth the situation laying the blame totally on me telling ME that I was rude. They are horrible people with no customer service skills, unable to difuse a tough situation, but with huge egos. I had worked in the service industry most of my adult life, I believe in superior customer service and in my own business I bend over backwards for my customers and treat each and every one of them like gold. This company's culture is apparently very different. They were sent by my home warranty company and I will do everything in my power to have them excluded from their list of vendors. DO NOT USE THEM they don't care about you or your needs!

Holly R.

Had a poor experience with this company when their technician ""Adam"" responded to a home warranty claim for a backed up kitchen sink. He looked at sink and made some calls and returned to tell me they denied the claim. After I paid the 85 service fee. He had no idea why they denied it and he didn't have time to wait while I tried to call home warranty but for another 65 he could snake the sink and fix it. I paid the 65 as I needed use of the sink. After speaking with home warranty turns out he told them it had to be vented thru the roof which isn't at all what he did. I knew it was strange that warranty wasn't covering a simple sink back up. Now I know something was lost in the translation from Adam to home warranty. Very disappointed.

Steve L.

I came across OSP through my warranty program of Choice. OSP has been to my home 3 times. Each time they have shown up on time and listen to what the problem is. They have to work with Choice, so Choice has their own set of rules. Each tech that has come out has been great! Each time I use my home warranty and it's a plumbing problem I always ask for OSP!

April C.

I had Matt P. with OSP One Source Plumbing come to my house. I had a root problem and was so nervous and upset. Matt was the best! He was so honest and took the time to explain everything to me and didn't try to take advantage of the situation. I will always use OSP One Source as long as Matt is there. He is honest, hard working, and really cares about his customers! I highly recommend him!

Erika E.

Kind of curious how many of us have been called you people? I've been called that a few times in my life but Yesterday we had a plumber leaving our house and walked out calling us fu**** Hispanics
He was supposedly upset because I took a bit to open the door since I had just taken a shower I was changing myself and my toddler. The way this man knocked on our door was scary my mom was afraid to open the door.
Please, all I can ask is never to use
OSP plumbing and Rooter. I called to let the receptionist know what had happened and never got a call from a manager to even receive an apology.

Lisa M.

It looks like every time they come through home warranty they lack skills. They were also sent by my home warranty. One of my showers suddenly stopped working - the handle doesn't work and no water is coming out.
First, the guy thought it would be the water (clearly, not the problem as the water is working everywhere but that one shower). Then, he tried taking off the shower handles (more than what he should have) but concluded they were stuck, so he proceeded to request payment and done he was. I asked him to wait for me to call the carrier and see what the resolution is (I mean, I don't wanna pay for someone to come out and conclude my handle is stuck and not resolve anything). The carrier told me to proceed with the payment because they will send someone else and not charge again, however, ""the technician"" has decided to leave. My call took under 5 minutes all in - yes, I understand he didn't want to wait around forever but a few minutes does not seem like such an inconvenience. I am left with a shower handle that is not working and if I want to proceed with the claim I need to track this unprofessional people down to make a payment to be able to get someone else out who will be able to actually fix the issue.

I also want to add that I recently had an amazing experience with a different company that came for my dishwasher. The first time they came they told me that the issue was and did not ask for any money as they were not able to fix anything - they charged their fee when they returned and actually did the job. I thought that was normal - I am willing to pay my fee but I needed to know what the plan was and how and who will fix the issue (vs just giving an opinion).

I would not recommend them based on my experience.

Update - thank you for your reply, but I asked the tech to give me a few minutes to check the procedure with the warranty company and he left. All in, the call with the insurance carrier was under 5 minutes which does not seem unreasonable to expect someone to wait to understand the process (when he was not able to explain what would happen next and he himself said I need to check with the warranty company). The company said to cover the service because they will make sure the claim is taken care of and I would not need to pay again another fee (which is what my concern was - they would end up sending multiple companies that do nothing and charge a fee every time) but the guy was gone.
I will call today to proceed with the payment - not sure why you are so surprised I had questions about my claim when the guy did not do anything and said someone else will have to come out and was not able to explain the claim process (which I understand is not his job, but you cannot be upset I took 5 minutes to make a call, so I understand the claim process). Happy holidays!

Louis M.

Excellent company! I had an emergency plumbing leak and contacted this company. They expeditiously gave me an emergency appointment and Jeremy promptly came out and fixed my problem. He brought to my attention another potential problem which if not addressed, would have become a disaster. He went above and beyond and I cannot say enough good things about him and his technical expertise! I highly recommend this company!

Mike Wayne B.

If I could give a lesser star I would. I had to use this business due to the home owners warrenty we selected, after buying a new house. The technicians were nice and honest. However the owner and or supervisors are garbage, the first technician took a 30 minute job and turned it into a 5 hour ordeal, to no fault of his own, I don't think he had the prerequisite skills to change out a main pressure control valve for the house. But, none the less, he turned the water off for the entire night, cut short a copper pipe that was going into the house, then used a shark bite fitting to hide his attempt: not to mention water damage to drywall and paint. At some point the first tech, looking for help, called his Supervisor, the tech was told to leave the job and tell us, ""the new valve is not correct and i will have to come back tomorrow, to complete the job"", which is bullshit, paraphrasing the tech. Ok, let not worry about a family with no water for drinking, sanitation and hygiene. I informed the second technician about the shark bite being used by the previous tech, along with the time issues, again he was very nice an took only about 35-40 minutes to complete the job. But, because he did not have the proper fitting and could not find one. He explained that he had to use the shark bite fitting to complete the job today. The second tech gave us instructions to call the office, schedule another technician, or he would comeback, Wednesday, to complete the job with the proper fitting. When I called to schedule the fix, ""third times a charm"", I was told, by whom I can only assume was a secretary, and after she had talked to her supervisor...in no uncertain terms, ""the job was complete, the technicians had finished what they were there to do and OSP is done"", according to its supervisor...she promptly hung up the phone...My suggestion is use these donkeys at your own peril...I have pictures if you want to see them. I was not polite when I was told to pound sand, and for that I apologize. I said, to the girl on the phone, ""so you are telling me, I have to eat your shit job"", right before she hung up on me.