OSP Plumbing & Rooter

Lisa M.

It looks like every time they come through home warranty they lack skills. They were also sent by my home warranty. One of my showers suddenly stopped working - the handle doesn't work and no water is coming out.
First, the guy thought it would be the water (clearly, not the problem as the water is working everywhere but that one shower). Then, he tried taking off the shower handles (more than what he should have) but concluded they were stuck, so he proceeded to request payment and done he was. I asked him to wait for me to call the carrier and see what the resolution is (I mean, I don't wanna pay for someone to come out and conclude my handle is stuck and not resolve anything). The carrier told me to proceed with the payment because they will send someone else and not charge again, however, ""the technician"" has decided to leave. My call took under 5 minutes all in - yes, I understand he didn't want to wait around forever but a few minutes does not seem like such an inconvenience. I am left with a shower handle that is not working and if I want to proceed with the claim I need to track this unprofessional people down to make a payment to be able to get someone else out who will be able to actually fix the issue.

I also want to add that I recently had an amazing experience with a different company that came for my dishwasher. The first time they came they told me that the issue was and did not ask for any money as they were not able to fix anything - they charged their fee when they returned and actually did the job. I thought that was normal - I am willing to pay my fee but I needed to know what the plan was and how and who will fix the issue (vs just giving an opinion).

I would not recommend them based on my experience.

Update - thank you for your reply, but I asked the tech to give me a few minutes to check the procedure with the warranty company and he left. All in, the call with the insurance carrier was under 5 minutes which does not seem unreasonable to expect someone to wait to understand the process (when he was not able to explain what would happen next and he himself said I need to check with the warranty company). The company said to cover the service because they will make sure the claim is taken care of and I would not need to pay again another fee (which is what my concern was - they would end up sending multiple companies that do nothing and charge a fee every time) but the guy was gone.
I will call today to proceed with the payment - not sure why you are so surprised I had questions about my claim when the guy did not do anything and said someone else will have to come out and was not able to explain the claim process (which I understand is not his job, but you cannot be upset I took 5 minutes to make a call, so I understand the claim process). Happy holidays!

Louis M.

Excellent company! I had an emergency plumbing leak and contacted this company. They expeditiously gave me an emergency appointment and Jeremy promptly came out and fixed my problem. He brought to my attention another potential problem which if not addressed, would have become a disaster. He went above and beyond and I cannot say enough good things about him and his technical expertise! I highly recommend this company!

Mike Wayne B.

If I could give a lesser star I would. I had to use this business due to the home owners warrenty we selected, after buying a new house. The technicians were nice and honest. However the owner and or supervisors are garbage, the first technician took a 30 minute job and turned it into a 5 hour ordeal, to no fault of his own, I don't think he had the prerequisite skills to change out a main pressure control valve for the house. But, none the less, he turned the water off for the entire night, cut short a copper pipe that was going into the house, then used a shark bite fitting to hide his attempt: not to mention water damage to drywall and paint. At some point the first tech, looking for help, called his Supervisor, the tech was told to leave the job and tell us, ""the new valve is not correct and i will have to come back tomorrow, to complete the job"", which is bullshit, paraphrasing the tech. Ok, let not worry about a family with no water for drinking, sanitation and hygiene. I informed the second technician about the shark bite being used by the previous tech, along with the time issues, again he was very nice an took only about 35-40 minutes to complete the job. But, because he did not have the proper fitting and could not find one. He explained that he had to use the shark bite fitting to complete the job today. The second tech gave us instructions to call the office, schedule another technician, or he would comeback, Wednesday, to complete the job with the proper fitting. When I called to schedule the fix, ""third times a charm"", I was told, by whom I can only assume was a secretary, and after she had talked to her supervisor...in no uncertain terms, ""the job was complete, the technicians had finished what they were there to do and OSP is done"", according to its supervisor...she promptly hung up the phone...My suggestion is use these donkeys at your own peril...I have pictures if you want to see them. I was not polite when I was told to pound sand, and for that I apologize. I said, to the girl on the phone, ""so you are telling me, I have to eat your shit job"", right before she hung up on me.

Ken P.

I couldnt be more happy with the service received from OSP!
We had our hot water heater take a dump... so i yelped out the job... OSP answered all my questions and gave the best quote ($1200) to replace...
The next morning I called to proceed with service. They were out that day and got the spiffy new water heater installed in no time!
They replaced supply lines and insulated for no additional charges!
I was very pleased with the service - and even more thankful that they didnt try adding to the bill after showing up!
I even asked them to bring a new stand (just in case) - after coming out, they said I probably didnt need to replace it - i did anyway... but the fact that they weren't trying to layer the expense onto the bill was very refreshing!

Joyce H.

They came via my home warranty company, my pipes
were clogged. They unclogged it 2 days the same problem. They sent a 2nd guy out he claimed everything looked fine. I asked to snake from the main line in front. He said you don't need to gave me a work order paper with a 2week warranty. Later that day
Everything was back up all sinks/toiletsI called OSP, ask about
the warranty sent pic of what he gave me. They never replied. I called repeatedly and text but still no reply!!!
I called another plumbing company the problem was fixed!!!! in 30 minutes!!!! I had to pay $374 but it was worth the professionalism!!! Everything is still working fine!! THANKS FOR NOTHING OSP!!!! YOU GET 0 stars from me!!!!! Had to add a star in order to post this review!! AGAIN 0 stars from me

Ginger S.

Technicians are great but, diagnostic assessment submission time to warranty company really SUCKS. OSP claim the supervisor is who submits the assessment. Looks like they need a new supervisor & OSP apparently don't need the business &/or even care that their customer's are without a hot water heater for days. Pretty bad when the warranty company themselves have to call them directly, more than once, to see what the hold up is. Ultimately, the warranty company canceled the work order. No doubt, OSP doesn't even deserve 1 star. DON'T USE THEM!!!

Jayne M.

Scott was very professional.We had a couple of issues, leaky toilet and garage disposal. He answered all of our many questions and performed the work well. We highly recommend this company. They are fair and honest. We would hire them again and highly recommend them for any plumbing needs.

Carmen H.

The service provided by OSP was incredible. Ekaba was my service provider and he was on time , very friendly and efficient. I am very impressed by this company.

Connie A.

Changed our water heater, did a great job. Showed up on time price was reasonable, I recommend this business

Lucy G.

OSP plumbing is one of the best companies I have used out here in vegas. They know what they are doing. Very reliable and efficient. Iv used them for different services and every time they get to the point and fix the problem. I feel like my time isn't wasted because everyone is knowledgeable. I highly recommend using this company to save yourself energy and time!