Oregon Restoration

L W.

I called this company after firing another water mitigation company. I was overwhelmed and frustrated due to significant water damage and mold from a cracked pipe in my master bathroom. Kyle took the call and was professional and efficient. I am so grateful for the technician Ricky who went to work immediately. He was professional, knowledgable, confident, efficient, and honest. His communication skills I found calming and reassuring in a crisis and overwhelming situation. You knew what to expect each and every visit. He is a real asset to this company!

Daniella K.

I had an absolutely nightmarish and abusive situation with this company.

When I contacted them I had been feeling very sick with mold symptoms. They seemed knowledgeable about mold remediation and asked to come and inspect my apartment for mold. Ambriosio did a very quick inspection and said he found mold in my bathroom and under my washing machine. Grateful for answers, I moved out and got an Airbnb while they remediated my apartment. He called me a week later to tell me that the remediation was complete and when I asked him the details he realized they completely forgot to remediate the bathroom, even though that was on the list of jobs to do, so I had to get another airbnb while they did the whole process over again. I then moved back into my apartment and immediately felt a mold reaction walking in the door. I contacted them and told them to come back, that there was definitely still mold in my apartment and I was gaslit and told that there was no more mold, and I was probably just reacting to construction dust. Construction dust? That makes absolutely no sense, there is no construction dust anywhere in my apartment or around my apartment building. When I said this Ambrosio responded that there is a lot of construction dust in the air in Portland due to all of the new buildings. WTF? I demanded that they come back and do another inspection so the owner Ryan came over with Ambrosio. After calling me ""sensitive"", they did find areas that could contain mold. They told me that they would write up another estimate and get back to me, but never did. They did an incomplete job, did not take responsibility for the poor job they did, and were abusive to me in the process. While I cannot say that sexism played a part in this, I highly doubt that I would've been gaslight and called sensitive if I was a middle aged man with a family, versus a young woman.

I ended up having to pay for an actual mold inspector who found TONS of more mold. It was so easy, all you had to do was open my living room closet and look up and you could see huge water stains in the ceiling, and there was more in other areas too. The mold levels in my apartment were still extremely high. And this was interesting because they had hired Karyn to create a false report saying that the mold levels in my apartment were low. I later heard from other mold inspectors that she is not trained or honest. When I confronted Oregon restoration with my report proving there was still mold I was told ""well we are not mold inspectors"". That would have been really nice to know at the beginning of all of this and it would've also been nice to get an apology for them gaslighting me. They are also hiring Karen to create reports in their favor!

Also when they took the job they didn't tell me that they would be going through all of my personal belongings and packing up my ENTIRE apartment! They took everything out of all of my drawers and closets and I returned to my apartment to find everything in boxes and pushed into one corner. It took me almost a week to unpack and put my apartment back together. I had to get help to put my furniture back too. When I returned I also saw that they didn't properly cover my furniture with plastic. There were big holes ripped in the plastic and they only laid plastic on top of my mattress, instead if encasing it so it all got contaminated. To add to this they took down their containment, while leaving the mold in the floors exposed, so all of my furniture that wasn't covered were exposed to the mold they ripped up out of the flooring.

Within two weeks of moving back in I became really sick again. Unfortunately due to their incompetent job and contaminating my furniture I had to throw out all of my belongings and leave my apartment. I lost thousands of dollars worth of stuff. Working with them was such a insanely stressful and traumatic experience I not only do not recommend them, but people need to be warned.

P K.

I spoke with Ryan because after our painters got done with our kitchen cabinets they were warped and not closing correctly. In theory they are going to be fixing them next week after a vacation but I am worried. So I called Ryan's business. Even though this is not something within the umbrella of what he does in his work, he took the time to explain it to me in detail while driving to a job. He said it's likely that one side dried faster than the other due to a direct heat source, thus over-drying the side that shrunk and ""warping only occurs because of that."" He said it could potentially be fixed by wetting the short side to expand it, may not work, may have to be replaced, It's a difficult thing with low success rate. But one can also aggressively dry the long side to shorten it. The fact that he took the time for me to understand all of this and write it down is testament enough to me that he's a great businessman and I should contact him if ever we have a flood or something more along his lines.

Rena J.

Last Fall, after a big rain storm, we had water leaking down multiple floors in the house. I found Oregon Restoration, and they came out the very next day. Ken showed up on time, was super nice and took his time inspecting. I never felt rushed and felt comfortable asking any and all questions. We ended up going through insurance/different company but I greatly appreciated the service they provided.

Fast forward to this year, once again, water damage... I called them and again, the next day Ken arrived. It was almost deja vu with the same great customer service. This time the issue was on a smaller scale and we decided to go with them and pay out of pocket. They do coordinate with outside contractors to do comprehensive repair but since we were paying out of pocket they gave us their contacts because if they coordinated for us, there'd be a surcharge. Since we were not going through insurance, they also only charged us for 3? days of drying and it definitely took way more than 3 days to dry. They also charged a little less when paying by check vs. credit card. We received the estimate the very next day and on the same day we agreed to hire them, they came out and started the drying process. Ken also gave us an estimate for mold (precaution if they found it behind the wall) so there were no surprise charges. In the end, we paid the amount we were quoted for.

I liked that they wear Oregon Restoration labeled clothing and wore badges with their name and number of years in the field. They also immediately put on shoe coverings before entering the home. Little things like that gave me reassurance that they're professional and care about customer service. At the end of the service, they gave me a feedback form to fill out and return during their visit. While slightly uncomfortable giving candid feedback on the spot, I was happy to give them the positive ratings they deserved.

Roger was the technician who came out everyday to check on progress. There was one day when someone else came to take down equipment but otherwise, it was Roger on the daily. Roger was great! He was super friendly, upbeat and we connected over anime. He helped connect us with a contractor who was able to come and seal the window (temporary fix until we can get a window replacement) and he helped connect us with their mold tester/certifier. He consistently called about 30 minutes before he arrived and would make sure we'd be home around a certain time the next day. I'd receive from the office, an emailed summary regarding what he did that day. The work area was kept very clean and before he left for good, he put extra tape on the plastic lining the walls (it's gonna be a while before we can patch up the drywall...). Oddly, by the end, I missed having him over!

When contractors are overbooked and unavailable during the rainy/busy season, it was such a relief to have someone readily available and who does quality work. Much appreciated!

Bridgette B.

I want to start by saying that this review is based on work that was completed just over one year ago now. I am just now writing this because

In February 2019, we had water damage and mold issues in our master bath that were addressed through an insurance claim. First what went well:
- Oregon Restoration did very thorough mold mitigation. They came out quickly and cleaned and dried the areas that needed to be addressed.
- They arranged for a quick design consult with Trinity Floors.

What didn't go well.... essentially the remaining 9 months. Yes... I could have carried a baby to full term in the amount of time it took to repair our master bathroom and make the remaining repairs that were required after their subs got involved.
- Sometime during the first week of work, they had to send two or three separate vendors out for mold test, asbestos test, etc. During that time, my wedding ring set was stolen off the top of my dresser. That should've been enough for me to fired on the spot.
- Once our bathroom renovation finally begin, it was a problem after problem. First off, we went away for a couple of days while our new flooring was laid and the tile work was being completed. I had chosen a light gray subway tile with a square 4 inch deep mosaic tile for the shower and bathtub area. I had chosen a dark gray slate-like tile with matching grout for our countertops. The floors Are a light gray faux wood vinyl. We got home to find: 1) Vinyl flooring had clearly been laid crooked. There wasn't a single wood ""plank"" that ran in parallel with any of our walls, 2) the light gray grout had been laid with our dark gray counters and dark gray grout had been laid in all of the tile with our light gray tiles in the shower and around the bath, 3) The wrong mosaic tile had been laid around the bath and shower. I asked that the tilers be replaced, but their approach is to give them another try, so the same guys came in to fix the job. Even after OR sent one of their drywallers to fix the problem, we are still left with an amateur job. (see pics)
- When the flooring guys came out to fix the vinyl, they just laid a new layer over the top. During the install, they hit the shutoff valve to our toilet which caused it to leak and cause additional water damage, so we had to strip the floor back AGAIN, and bring blowers in to dry the floor out before the flooring was laid for the third time.
- They threw out an important part of our shower drainage system when they did our demo. When they reinstalled our shower pan, they realized that they couldn't access the area of the drain that they needed to determine what part to order, so they cut a hole in our laundry room ceiling to get to it. They did a horrible job of texturizing the laundry room ceiling. It doesn't even come close to matching the texture pattern of the remainder of our house.
- They laid a sticky carpet protector on our stairs and into our master during the entire job. Apparently the stuff is supposed to be removed regularly, but they left it on the entire summer and the tacky stuff attached to our carpet. Mind you, we had very nice grade of carpet that had lasted well for the 15 years we have been here. Once they removed the tape, the tacky material could not be removed from the carpet, so it attracted dirt. The carpet in our entire house had to be replaced... including two rooms that we had to pay for so we wouldn't have mismatched carpet. I am sure this was an incredible expense, so it is clear that they controlled cost as much as possible by selecting the lowest grade carpet available. I did challenge the lead contractor on whether the carpet sample was the same quality as our other carpet. He assured me that it was. I can tell you right now... After one year of carpet wear, this carpet looks matted and older than the carpet that we had for 15 years.

Oregon restoration is good at what they do As their primary function - mold and water mitigation. I would not recommend them for a remodel or renovation.

Dan R.

We discovered water damage in 3 different locations in our residence. We called Oregon Restoration to take a look and provide an estimate. Jake was there within a day and we had a proposal in the next morning. We signed on and Jake (Project Manager) and Gunnar were on site with a couple of days. Jake recommended a roofing company to inspect and repair the source of the leak, and that work was done quickly and well. Jake a Gunnar had the demo done with a day or 2 and set up the drying and mold mitigation. These things take time, but we had a call daily confirming arrival time and they were always prompt. Communication was good on the work itself and the team was always clean, efficient and timely. Oregon Restoration did a great job!

Mhansen38 ..

Even though we ended up not using Oregon Restoration because we live in Washington, Ryan was more than willing to share professional advice on remediating our mold problem. We feel like this company cares more about handling a mold issue correctly rather than doing a half-ass job.

Lisa P.

There's never a great time for water in your basement, let alone in the middle of a pandemic! Oregon Restoration TO THE RESCUE!! Thank you so much for helping us through our crisis. Prompt, calm, professional, kind, communicative. Special thanks to Roger for all his hard work! We appreciate you!

Jenn S.

I called this company based on the good reviews and I'm really glad I did. They were professionals all the way. Very informative and the cost was reasonable. I would not hesitate to call them again if the need arises.

Kathy A.

We discovered mold in our attic and we decided to have Oregon Restoration perform the remediation. Ambrosio explained the procedure and answered all questions. The OR crew did a great job of protecting our home and everyone was nice and responsive to our questions!

The drying of the attic and loud but we got through the process with the help of the OR team!

I highly recommend them!

Thanks Kathy