Orange Coast Plumbing

Kevin M.

James Athens came out and was very professional and helpful with our plumbing problems. He diagnosed the problem quickly.

Ray G.

Received prompt service with exceptional customer service.
After the recent rains a clog in the area drains caused my back yard to start to flood. I called the next morning and they were out inspecting that afternoon. The next morning Nolan and his team were out and thoroughly explained what they needed to do. They proceeded to clear the roots and other debris causing the drains to back up. The cleanup after the service was also great, you would have never known that they were there.

I waited for another rain system to come through before writing my review, and after the last heavy rain everything is working as if it was new. The call prior to arrival and follow up call after the service is an added step of their great customer service. I would highly recommend Orange Coast Plumbing.

Mary B.

We found a water coming from where our water heater is so I called Orange Coast Plumbing. Their tech Erick Payton was out within an hour. He found that the one of the pipes to the water heater was leaking. He showed me where it had done water damage to the dry wall into our bedroom and laundry room. He said we needed to call a restoration company now before we had mold. I told him that I needed to call my Homeowners Insurance carrier first. He said ""no, the restoration company will call them"". I even checked with the girl in his office to make sure I shouldn't call the insurance company first and she said the same thing ""no"". Being I have never had to file a homeowners claim before I believed them. He asked if I wanted him to call the one they use which I agreed to. That was my second mistake.
He called in Jarvis Restoration who were out in about an hour. While I was waiting for them to come out he told me that we needed to remove the water heater so that they could repair the dry way and dry the area out but I would have to pay him that they didn't deal with insurance. To remove the water heater he charged me $343.30 and told me to call him when it was ready to go back in.
When Jarvis shows up the tell me what has to be done and that I needed to sign on their iPad so they could get started. Once I signed then they told me to call the insurance company. When I asked what changed from what Erick told me and they said they needed to have me sign their agreement that I would use them for all repairs.
Once enough work was done that we could get the water heater pt back in Jarvis told me to call Erick which I did. He came out the net day and re-installed it to the tune of $795.00. at some point he broke one of the PVC drain pipes and told me he had to go get a part but would be back later that day. I told him I wouldn't be home and he said no problem he would take care of it as he had access to it.
I week later we had water coming fro the water heater again. This time leaking from the pipe he never came back to repair. I called them they sent out a different tech who told me that this was not related to any work they did and for them to fix it was going to cost me money. To say the least I told him that I was not paying anymore and that I expected it fixed and they were going to cover all new water damage. He called his office and they finally agreed to fix it.
I would NOT recommend them or Jarvis ever as I think what they did was unethical and they are way over priced.

Stacie H.

Trevor came out to work on my aunt's house and was very clean,knowledgeable and was willing to talk me through his process. I knew we were in good hands. He had future recommendations and even explained why they needed to be made. I would suggest this company and Trevor to anyone who has a plumbing need. I felt at ease after he left. Thank you

Holly W.

Disappointed! I have known Orange Coast Plumbing for a long time, so was surprised when they tried to gouge me. I had a bathroom sink replaced and needed them to reinstall the faucet and drain. They wanted to charge me $440. I couldn't believe it. Total price gouging. Shame on you Orange Coast Plumbing. I will not be calling again. I'll go to one of your competitors next time.

Jane W.

We noticed a wet patch on our front lawn, dug down and found that the mains water pipe from the meter to the front of house shut-off was broken and leaking. We called
Orange Coast Plumbing. Erick Peyton and his assistant Cody arrived, said that the existing pipe work was not up to code and needed to be replaced. They could not repair it. It was going to be a big job, taking up to two days or more and quoted $4,600. What could we do? We had no water and they could start immediately and if needed, they said, could rig up a temporary water supply.
In a flash - documents were produced to be signed, estimate approval,
no cancellation waivers, acceptance of all legal responsibilities etc. I am eighty years old, what do I know about plumbing ? They started work - within three hours and twenty minutes they were finished and gone (and this included them disappearing for an hour to get the required 60ft of piping).
""We lucked out here"" smirked Erick as I ruefully wrote the check.
Beware, these people take no prisoners!

Courtney S.

Needed to have my kitchen faucet replaced and Keith came to instal my new one. He was on time, clean and courteous. Any question I had was answered and he even gave me some suggestions on how to keep my faucet in good working order. The whole thing was super quick and painless. I will for sure be using Orange Coast Plumbing again. Thank you!

Wally L.

Nolan and Rock were terrific. Professional, courteous, cleaned up after/during the work, and were very informative throughout the process. Highly recommend Orange Coast Plumbing.

Vicky R.

I called Orange Coast Plumbing due to an ongoing problem with roots in my main sewer line. Nolan came out on time within the window they gave me. He asked me to tell me about the problem. I told him it was an ongoing problem with the roots and wanted him to snake the drain before it stopped up again. Due to the root problem, he recommended that instead of the normal roto router clean out which would just clear a path, that he do a hydro jet clean out which would cut through the roots all the way to the sides of the line and completely clear the line. He told me this should solve the problem for several years. I approved the work. He first ran a camera down the line to inspect the situation and confirmed the presence of roots. I found Nolan to be very knowledgeable, professional and polite. He patiently explained everything to me and answered all of my questions. He completed the work within approximately 2 hours with no interruption to my household.
Thank you Nolan. Thank you Orange Coast Plumbing.
Vicky in Tustin

Patricia C.

Another wonderful experience with Orange Coast Plumbing. This time it was Jesse that came out. He was friendly, experienced, efficient and professional. We had used OCP last year to put in a clean out and were very happy with the work. So when I walked into the bathroom this morning and stepped on a wet rug, I knew who to call. He had the repair done in 30 minutes. I signed for the payment and the receipt was emailed to me. Then, after Jesse left, I got a call from the office asking how the work went. That's good service.