O'Quinn's Plumbing Service

Kristy W.

I'm surprised to see such a low rating on their page. Maybe I just got lucky? We had a guy come out today to fix a water pressure issue. He was very cordial, timely, and showed me things that he was talking about. I would recommend them and we will likely use them in the future. Oh, also he wore footies when he first came in which is always appreciated.

Peter M.

My home was built by Van Metre and Peed plumbing was the original contractor. peed was purchased by CroppMetcalfe so I called them to look at work done by Peed. Our water heater had stopped working after a recent warranty repair by Peed. Cropp said they did not purchase warranties or liabilities, only business. After Cropps tech came and diagnosed the problem we spent nearly 2 weeks without hot water and no return phone calls from Cropp. Called O'Quinn""s and their tech was there on time, reviewed the information from Cropp, saw a solution which Cropp had missed, ordered the parts and called the next morning to arrange a repair time.
I cannot say enough good things about my experience with O'Quinn's. I have hot water while awaiting the replacement parts.

Liz V.

I had a burst pipe in my bathroom that needed attention asap. It was during a cold spell, and I could tell they were swamped busy, but they fit me in because it was an emergency. Dave came to the house and was friendly and informative. Instead of putting a band aid on the problem, (like the last plummer did) he gave me an alternative solution to prevent the problem from recurring. I feel badly there are bad reviews because my experience with O'Quinn's was great.

Becky G.

I have to say that I am shocked to see all of the negative reviews of O'Quinn's Plumbing. I just had a new hot water heater installed in my home today and could not be more pleased with the entire transaction from the very first point of contact until the technician shook my hand and walked out of my front door after install. After receiving an estimate from another local plumbing company that seemed astronomically high, I decided to call around for price quotes. The 2nd company that I contacted quoted me a much better price, booked the install, and promised to be at my house 24 hours later to complete the work. About 20 minutes later, they called me back to tell me that they had misquoted the price and that the work would actually be $200 more than the price they gave me. How is that acceptable? Working in the customer service industry myself, I firmly believe that if the business makes a mistake, they honor their word and take the loss, knowing that the result will be a satisfied customer. At this point, their price was still the lowest, but I did not want to give my money to a company be so shady as to actually call a customer back and tell them that their price just went up $200.
Now on to O'Quinn's. I called and first reached Deb, who was incredibly friendly, sympathetic to my situation, and thorough in her price breakdown. There was still a slight gap in O'Quinn's pricing and the company that I really didn't want to use, so I told Deb I would have to think about it before committing. She informed me that she was going to reach out to Wes, the owner, to see if he could meet the price of the quote I received elsewhere, and that she was leaving for the day but would pass the information along to her colleague, Erin. When I called back, sure enough, Erin knew exactly who I was, what service I needed, and what price I was hoping for. I was very impressed by the attention my request received and the fact that Deb had communicated my needs so well that I did not have to explain anything again was a huge plus for me. Erin was very kind and helpful, and explained that they were awaiting response from the owner as to whether or not he would be able to complete the job while matching the price of a competitor, and that she would be back in touch with my sometime the next day. Sure enough, first thing the following morning, I received a call from Erin stating that Wes would absolutely match the price I was looking for, as he would love to have my business and would be out to my home first thing Monday morning. I hung up the phone grateful, relieved, and thrilled to know that there ARE still companies out there who value earning a new customer's business.
The service technician, Nick, was on time, professional, informative and completed the work exactly as expected. There were no surprises, hidden fees or problems. He simply took care of the job, cleaned up after completion, showed my everything I needed to know about the new unit, then told me that they would like to be my plumber for the next 30 years. I can promise you that contrary to other reviews, I will absolutely call O'Quinn's for EVERY future plumbing need as well as praise their amazing customer service and quality of work to all of my local neighbors and friends. Thank you to Deb, Erin, Wes and Nick for making me a new lifelong customer!!

Chris J.

Don't waste your time. They were a no-show*** (see below).

They had high reviews on Angie's list so I gave them a call. I left work early to meet them during their 2-hour window. They did not show up.

I called them twice after they didn't show up to get a status update. Both calls were during their business hours. Nobody picked up, so I left a message.


*** To their credit, they tried to reach me twice. Once, Deb called to tell me they were running late by 30-45 minutes. Then, Chris (tech) called to ""verify"" I was home before he spent any more time in traffic.

For whatever reason, they called my work number only, and didn't once try to contact me on my cell phone. Of course I didn't pickup my work phone - I was at home waiting for them. Since I didn't pickup my work phone, they decided to abort the service request.

Had O'Quinn called me at the other number, or bothered to answer their phone/ listen to messages during business hours, both parties involved would've saved time, money, and energy.

Instead of figuring how what went wrong, the Wes (owner) said ""we called you and you didn't pickup"" and told me to ""never call again.""

Carol W.

Had hot water heater, garbage disposal and another leak all in one week.
O'Quinns took care of it all and made sure I understood what had happened
and why I needed the repairs.

I have used them in the past and they have always been wonderful

Lisa R.

I had a positive experience using O'Quinn's Plumbing Service this week. Full disclosure, I had some trouble getting a response at first, but eventually I was contacted by the company owner and he wanted to earn my business. I was in a jam when my garbage disposal was failing and leaking. Wes sent someone over to help same day. Andrew explained my options and gave me lots of helpful plumbing information while replacing the disposal. The job was done quickly and efficiently. Now, the new disposal is working great. Solid work.

Joseph M.

This is the second time I had to use them because the first time the job wasn't complete.

The first time I used them, it had snowed outside. I told their plumber that I just finished mopping and I thought he would put on shoe cover or take off his boots. Nope, he just stomped his feet on the welcome mat and went on in. He didn't have the slip cover shoes on that other plumbers had. Then on his way out, I guess he got tired of just ""stomping"" his feet because it took him a couple of trips to take his gear out and he tracked from the front of the house to the kitchen and back.

Now I work nights, so the next time he came back I scheduled it at 8 in the morning. When I got home from work I took a nap in the couch so I can hear him ringing the door bell. He called me at 10 saying he stopped by the house at 8 and 9 and no one was answering the door. I told him I was sleeping on the couch waiting for him and I didn't get a call or anything. He just shrugged it off and said he'll be at the house in 15 minutes. So 30 minutes later, he gets to the house and aggressively rings the door bell. No apology, no nothing.

Customer service goes along way, I would have been just as happy if he said he was running late and apologize rather than lying to me.

James K.

Here's the back story, apologize for the novel in advance. About 4 months ago, I had contacted O'Quinn's Plumbing to help install a new garbage disposal, new dishwasher, and to add a line for the water dispenser in my fridge. After two days and $1600 later the work was complete and everything was fine.

Fast forward to this week, I noticed water in my ceiling where the line for the fridge was tapped into. I contacted O'Quinn's, an appointment was set, and they sent out a new gentlemen, Ron, to take a look. Ron was a true professional and did a great job. He came in, cut a small hole in the ceiling and realized a clamp on my tub was loose so he tightened it with a screwdriver. It took no more than 5 minutes to complete. I went back to work and left my credit card to my wife to pay. Ron wouldn't accept payment for the work since it was such a simple task and even rejected the tip she offered him, parting with a ""Happy Holidays!"".

The problem came shortly thereafter. My wife received a call from a ""manager"" at O'Quinn's demanding we pay a $99 dollar service fee. She promptly told the gentlemen to talk to me since she didn't want to deal with it. I called him, spoke and told him the situation. He insisted that it was the holiday season and in order to get Ron paid that I needed to pay the $99 service fee. I told him if the service tech(Ron) wanted to get paid he would have accepted the payment and/or tip my wife offered. I added that it's his responsibility as a manager to train his personnel not to give out ""freebies"" if that's not what he wants. He quickly started to raise his voice and in anger yelled out ""so you're not going to pay?"" to which I replied ""absolutely not"". He then proceeded to yell ""WELL HAVE A HAPPY HOLIDAY AND SHOVE IT UP YOUR ASS"" and promptly hung up the phone like the coward he is.

It doesn't end there, he then calls my wife and leaves a nasty voice mail and calls me back and leaves a nasty voice mail as well.

I have already contacted Angie's List to see what I can do and also contacted the better business bureau as well. Here is his number for reference: 571-291-1166. If you ever receive a call back from him about work they performed I wish you luck.

I would stay as far away from this terrible place as possible, the management obviously doesn't know how to run a business and it's going to cost them. Had the manager been polite on the phone and said something like ""typically we charge 99 bucks for a service charge, but since Ron wanted to give it to you free we can split it down the middle at $50 to cover gas etc."" I would have been much more willing to pay no questions asked.

Janet H.

Purchased an Angle's List deal for $69 for $155 worth of plumbing service. Came and said Moen cartrudge in showrer needed replacing. Cost would be $297, less $155! Took 20 minutes and cartridge sells for less than $40 at Home Depot. Another local plumber, contacted later, quoted $115 for same job. Also, O'Quinn's tech said toilet flappers leaking and suggested rebuild for $189 per toilet. Luckily, said no to that. I felt that they took advantage of a senior female. Clearly, not looking for return business or referrals. When calling to discuss price, owner was outright rude. Would not recommend and, based on reviews here and elsewhere, seems to be a pattern. Clearly not looking to become your plumber for the next 30 years as they said on my initial contact with them.