O'Quinn's Plumbing Service

Sean M.

***O'Quinn's does not stand behind their work and Owner (Wes) will not even call a customer back.** Was in a pinch and needed a hot water heater installed on NYE. Being Irish figured I would give a fellow Irishmen a try, boy was that a mistake. Had water pressure issues since install, called to have them check it out and was told I needed a new mixing valve and that is not something that is covered by warranty. Quoted me an outrageous price to fix their faulty install and I asked them to leave. Had another company in to fix O'Quinn's mess and actually install proper valves/cpvc pipe, as O'Quinns went the lazy route and reused existing. Turns out O'quinn's did not install the mixing valve correctly and it was clogged with rust and other crud and in turn the expansion tank needed to be replaced also. Due to O'Quinn's faulty install job I'm out another couple hundred dollars and in all likelihood have a damaged water heater now. Called to talk with the owner about my experience, not once, not twice, but three times and didn't even receive a return phone call. Learn from my mistake and even comments from other Plumbers. Avoid businesses that don't stand behind their work or even value their customers enough for a return phone call like O'Quinn's.

Donna S.

I thought our garbage disposal was not working properly last night. I decided to call O'Quinns because I used them once before and was impressed with their work ethic and professionalism. I called mid-morning and spoke with Debbie and explained that I thought our disposal needed replacing. Since it was a Friday, I was concerned that we would be without the use of our kitchen sink all weekend. Debbie looked at the schedule and saw that Nick was working a job near our house and she scheduled my appointment for 3:00-5:00 the same day. She also said that Nick would call when he was on his way. Nick finished up his other job and called me at 2:00 to say that he was on his way. I showed him to the kitchen and after about 60 seconds Nick informed me that our disposal was fine but we had a clog in our drain. He ended up having to snake the drain twice to get it cleared. Nick also gave me advise on some simple things I could do to keep it from clogging in the future. And, before he left, he asked if there were any other questions I had or any other plumbing issues that he could take a look at for me. I did ask him about a couple of other jobs and he was able to give me prices. I will absolutely use them again for any future plumbing needs. And I will ask for Nick.

Mark U.

This is a long story, and still not resolved as I am contemplating legal action against O'Quinn's Plumbing at this time. To summarize, I paid them over $3,000 to replace a water heater in my rental condo, and they showed up with a ""senior"" technician and two young new hires that he was training who did all the work as the senior guy looked on and yelled instructions at them. Obviously the new guys didn't do a very good job as there was water visibly leaking from the welded connections that I discovered a week or two later, and the senior technician came out after I called and fixed the leaks after complaining that the trainees did a terrible job. Ironically he was there supposedly to supervise them at the time and check their work. They did not expect any payment to fix the water leaks.

The problem took a much worse turn a few months later, when my tenant reported a gas smell to me as well, and when the gas company came out, they detected significant leaks coming from the closet where the water heater is located and turned off the gas. I called O'Quinn's again and said that now we have a gas leak rather than a water leak, which is far, far more dangerous, plus a tenant that couldn't cook or take showers until it was fixed. They sent out the same technician again, and he fixed the gas leak in the hot water heater closet, but this time the company called me the next day and said that I need to pay them $1,300+ and how would I like to pay it? After I told them that we never discussed any payment and that I only called them to fix a gas leak that they caused (or failed to detect) when replacing my hot water heater, they insisted that I pay and called back a few more times and left messages. When they couldn't reach me, and realized that I was refusing to pay, they dug out the old form authorizing the hot water heater replacement itself (from months prior) and realized that they still had my credit card number, so they just charged my card for around $1,300, which I did not even discover until I reviewed my credit card statement. I believe this is not only an unethical and reprehensible business practice, but is probably illegal as well under State and Federal law. I am trying to get the charge reversed with my credit card company (still in process) and if that does not succeed, I plan to take legal action against O'Quinn's not only for their shoddy work, but also for their unauthorized retention, use and billing of my credit card information.

I wish I had seen the other reviews here on Yelp before hiring this company, and definitely concur with others who warn against their deceitful and unethical business practices.

Josh D.

quality work by the service team and Wes (the owner) is a fair owner.

Andrew (part of the service team) was also very helpful with future maintenance tips.

Halah A.

BEWARE!!!! They have competitive prices but shoddy work that will cost you more in the long run. The plumber left behind a leak which led to mold. We notified O'Quinns, and the plumber came out and repaired the shoddy work attempting to lay blame on the filter, when the leak did not originate in the filter. When pressed the plumber asked us to contact the owner regarding the damage caused by the shoddy work. When we contacted the company, the owner, Wes, was extremely rude, stated he was busy with meetings, and asked me to email him before hanging up on me mid sentence. I emailed him the below email two weeks ago, and still no response. The plumber made a mistake, and the owner has no concept of responsibility, business ethics, or customer service. BEWARE!!!


Wes,

Please find attached a picture of the leak which resulted
from O'Quinn's plumbers workmanship. The source of the leak is the white
pipe, not the the filter or any of its components. The plumber didn't
check for leaks properly or seal it thoroughly. This oversight resulted
in a leak that has built up and lead to mold growth as is visible in the
picture attached. This is very concerning, especially since we have
small children. As of today, we have received one estimate of $1650 to
repair the damages caused by O'Quinn's . Please do the right thing and
repair the damage caused by O'Quinns plumber. As I have stated
previously, we have small children, the damages caused by Q'Quinns need
to be handled in an expedited manner.

I am reaching out to you
first to give you the opportunity to fix this in a timely manner. I hope
this can be appropriately resolved without the involvement of third
parties.

Halah A

Awj A.

This technician from QQuinn's plumbing Service called David was rude, unprofessional, inadequate, and misleading. He got serious ethic issue. He wants to make money and he misled me with wrong information on the phone to force me agree with him open the dry wall and pay him $275 to check a situation which got absolutely no signs of leaking. The company owner is even more rude. He screamed at me with ""mother fucker"" many times on the phone for over 10 minutes. Do not ever hire their service. They will for sure mess you up!!
The details are as below - David misled my tenant by exaggerating the issue while I was still on the way there. He told my tenant there was a big water pocket between kitchen and breakfast room ceiling connection area. Actually the little bump area was from the reconstruction where we opened up a wall. David requested to open up the dry wall because of this big reason plus he said the darker paint area was all wet which was not true at all. He gave me all these wrong information and a lot of pressure to make me agree with him to open the dry wall when I could not see the real thing. My instinct was there was no pipe leaking. So I asked him again and again if the dry wall was wet. David was arrogant and inpatient. He said yes to me. He said he has to open the dry wall and he got 18 years of experience... When I get to the house, David opened half of the kitchen ceiling. All the dry wall he cut off were on the kitchen floor. I touched all the dry wall. They are all very dry. I asked David where the pocket of water he saw. He pointed to the area we removed the wall. I was amazed his lack of professional judgment, just intentionally misleading, and arrogant attitude. He was still trying to cut more dry wall. At the same time, he misled my tenant saying there are mold in the ceiling which I only saw some dust from many years ago when the house was built. For sure, he cannot find a drop of leaking. It was the spot my previous tenant splash juice to that area of ceiling when using the blender. The stain was covered by a slightly different paint. We got special ceiling and we need to spend a lot of money to restore the ceiling and recess light. On top of it, we had to hire professional mold tester and performed the mold test to proof it was absolutely dry at this area and no mold exist at all. We spent $950 because of this stupid company misleading us and trying to make money out of us. I called the company to complain and give them a chance to justify. I requested to talk to the owner. He asked me not to put negative feedback online because he will loss big income. When I called him back upon his request after a few days, this guy called me ""mother f*****"" many times and screamed at me on the phone for over 10 minutes.

Kristy W.

I'm surprised to see such a low rating on their page. Maybe I just got lucky? We had a guy come out today to fix a water pressure issue. He was very cordial, timely, and showed me things that he was talking about. I would recommend them and we will likely use them in the future. Oh, also he wore footies when he first came in which is always appreciated.

Peter M.

My home was built by Van Metre and Peed plumbing was the original contractor. peed was purchased by CroppMetcalfe so I called them to look at work done by Peed. Our water heater had stopped working after a recent warranty repair by Peed. Cropp said they did not purchase warranties or liabilities, only business. After Cropps tech came and diagnosed the problem we spent nearly 2 weeks without hot water and no return phone calls from Cropp. Called O'Quinn""s and their tech was there on time, reviewed the information from Cropp, saw a solution which Cropp had missed, ordered the parts and called the next morning to arrange a repair time.
I cannot say enough good things about my experience with O'Quinn's. I have hot water while awaiting the replacement parts.

Liz V.

I had a burst pipe in my bathroom that needed attention asap. It was during a cold spell, and I could tell they were swamped busy, but they fit me in because it was an emergency. Dave came to the house and was friendly and informative. Instead of putting a band aid on the problem, (like the last plummer did) he gave me an alternative solution to prevent the problem from recurring. I feel badly there are bad reviews because my experience with O'Quinn's was great.

Becky G.

I have to say that I am shocked to see all of the negative reviews of O'Quinn's Plumbing. I just had a new hot water heater installed in my home today and could not be more pleased with the entire transaction from the very first point of contact until the technician shook my hand and walked out of my front door after install. After receiving an estimate from another local plumbing company that seemed astronomically high, I decided to call around for price quotes. The 2nd company that I contacted quoted me a much better price, booked the install, and promised to be at my house 24 hours later to complete the work. About 20 minutes later, they called me back to tell me that they had misquoted the price and that the work would actually be $200 more than the price they gave me. How is that acceptable? Working in the customer service industry myself, I firmly believe that if the business makes a mistake, they honor their word and take the loss, knowing that the result will be a satisfied customer. At this point, their price was still the lowest, but I did not want to give my money to a company be so shady as to actually call a customer back and tell them that their price just went up $200.
Now on to O'Quinn's. I called and first reached Deb, who was incredibly friendly, sympathetic to my situation, and thorough in her price breakdown. There was still a slight gap in O'Quinn's pricing and the company that I really didn't want to use, so I told Deb I would have to think about it before committing. She informed me that she was going to reach out to Wes, the owner, to see if he could meet the price of the quote I received elsewhere, and that she was leaving for the day but would pass the information along to her colleague, Erin. When I called back, sure enough, Erin knew exactly who I was, what service I needed, and what price I was hoping for. I was very impressed by the attention my request received and the fact that Deb had communicated my needs so well that I did not have to explain anything again was a huge plus for me. Erin was very kind and helpful, and explained that they were awaiting response from the owner as to whether or not he would be able to complete the job while matching the price of a competitor, and that she would be back in touch with my sometime the next day. Sure enough, first thing the following morning, I received a call from Erin stating that Wes would absolutely match the price I was looking for, as he would love to have my business and would be out to my home first thing Monday morning. I hung up the phone grateful, relieved, and thrilled to know that there ARE still companies out there who value earning a new customer's business.
The service technician, Nick, was on time, professional, informative and completed the work exactly as expected. There were no surprises, hidden fees or problems. He simply took care of the job, cleaned up after completion, showed my everything I needed to know about the new unit, then told me that they would like to be my plumber for the next 30 years. I can promise you that contrary to other reviews, I will absolutely call O'Quinn's for EVERY future plumbing need as well as praise their amazing customer service and quality of work to all of my local neighbors and friends. Thank you to Deb, Erin, Wes and Nick for making me a new lifelong customer!!