Option One Plumbing

Rico R.

Had a leak and they came out and stated they fixed it. After we got our next water bill and it was absurd, we rechecked and noticed there was still a small leak. We called to have them fix what was not fixed the first time and we were charged again because there was no warranty. No warranty I understand but It was not fixed completely the first time they came out. When he first looked at the leak the second time he literally said he was embarrassed , I guess because he only needed to replace about 2 more inches of the pipe the first time and there would not have been an issue. Then said """"well I guess I have to fix it"""" so I thought he would fix his mistake without charge. Well he did charge us and didn't tell us we were being charged until the work was completed. Paid over 350 the first time and over 250 the second time to fix his own mistake. I would look for someone who stands by their work.

Jim R.

Ted came out and did a great job. I had this priced from a few companies and this was by far what I considered the best value. Ted gave me a very fair price, he was very courteous, fast and his positive attitude was refreshing. Option One Plumbing just gained another repeat customer because I will be contacting them if anything else goes wrong with my plumbing. Thanks Ted.

Jennifer C.

I contacted this company because I was having water leaks from my upstairs. When they came out they indicated to investigate the problem was going to start at $249 which would be applied to the cost of my bill if chosen to perform the work. After 4 hours of investigation the tech claimed that my water leak was from old caulking around my tub. He re-caulked my tub and charged me an additional $249. He explained to me that he would remove my ceiling fan because it was damaged with water, patch the hole and replace my ceiling fan. He was also going to refer me to another company to file the repairs on my home insurance. Come to find out recalling wasn't the problem at all because the tub started leaking again. I was left with a leaking tub and a huge hole in my ceiling from this company.

Nadine M.

I loved how fast they showed up to my house. Figured the issue out quickly. I will use no one else no that they helped me in a big way. Thanks

Bilal G.

We just moved in and needed a sink added to our utility room. Trever showed up the same afternoon I posted the Yelp project request to give me an estimate and came back 2 days later to do the work. Trever was very efficient, cleaned up after himself, and made several great suggestions of future improvements we could make. We will definitely use Option One for our future plumbing needs!

Kristina S.

Michael Adams was great. He was on time and provided an estimate and got to work right away. He said he priced my job as having to take 4-5 hours. He started at 930am and worked until 230. It wasn't easy finding the leaky city of charlotte water pipe. He dug a pretty good sized trench by hand that was filled with water. He drained it and Replaced the pipe. He troubleshoot several potential other issues. He kept to the original quote of $640. It wasn't an easy job. I'm fortunate that I got to work with Michael Adams.

P -.

All we needed was a new shower valve cartridge at our rental property. Their guy refused to do that, stating they won't replace parts, only full replacement of all hardware (spout,handle,shower head). Wouldn't even consider our request. Only pushed for full house replacement of all shut off valves, faucets, water lines under sinks..... you know, stuff not broken. Not interested in small jobs, just wanting the big buck projects. Told him to hit the road!

Siri T.

On Initial exposure, the company responded to my Quote request within 5mins. They schedule the assessment within 24 hrs and provided the estimate for repair on the spot. The technician was friendly, knowledgeable and communicated every step of the process. He was fair and provided us with a thorough inspection of everything plumbing in the home. I was very impressed with the company on initial contact.

Carol S.

Ted did a great job on the installation of a new gas water heater, after spending a lot of time making sure we could get through the weekend using the old one. This was much appreciated! Response time was prompt, and the work was very professional.

R. A.

Great company! I needed a repair on my patio faucet and the technician was very knowledgeable and helpful. Super quick, would definitely recommend!