Option One Plumbing & Rooter - Rancho Cucamonga

Ken C.

Michael and Ralph were punctual. They notified me when they had a cancelation and would arrive to appointment early. Showed them my problem and provided multiple options as to how to resolve the problem with my clogged drain. No pressure at all in choosing a option for unclogging the drain. They fixed the problem ASAP. They also took the time to answer my questions without me feeling like they had to rush to another job. I will be calling them back for the next plumbing problem.

Omar N.

They get you on the low cost, then they fix the problem that actually shows up a few days again later. They recommend that you scope it out and then tell you it will be thousands of dollars, complete scam. I don't understand how this place is still in business. Worst business ever had to do a chargeback after management was unresponsive

Drew P.

We've used Option One for several jobs small and large over the years and always feel confident in the work. This particular job turned out to be more complicated than it initially seemed and Brent worked diligently, staying on several extra hours to complete the repair. He was polite, professional and communicative throughout the process. Stellar service and work as always!

Phoebe C.

The the girls from customer service are delightful and positive when they picked up the phone call, very professional. Sean was the guy did the work to fix my water heater and he was very responsible and helped me to get the parts from the manufacture, it took longer than usual time but he sticks to the original quote and did not charge me extra, I really appreciate it. I definitely recommended them and will give them a call again if I need anything else.

Ed E.

Garbage disposal was backed up and our kitchen faucet was loose. Brent took care of both and was very responsive. Very professional and thorough.

Jackie B.

Tony was quite informative and through. Satisfied in his work and represented very well.

Brenda H.

Tony went out and determined the leak in my shower and gave me full detail on what was causing the issue as well as options for repair. Highly recommend Tony!

S P.

I made an appt regarding a clogged sink. They had appts available right away which I was excited since a previous company (Goettl) cancelled twice. Plumber showed up and was nice. He evaluated clog issue... then it started going wrong. I knew a basic unclogging was $68 as advertised. He said it was $89. I told him I thought it was 68. He said ""oh ya I forgot the first two weeks of the month is the $68 rate and second half of month is 89"". Umm ya that doesn't sound suspicious. Then he sold me on a whole flushing out of the drain system since I truly believe drains need to be cleaned out. Then his supervisor showed up and did a camera inspection which apparently is part of the flush out. He got onto my roof without my knowledge because ""it's better"" and now all of a sudden I have a ""hole in the roof"" which he showed me pics of a vent without any type of cover, which apparently just lead into my attic. I had previously gone to work and left my elder mother there to finish up.
I spoke to the supervisor on the phone and he tried explaining to me what the hole was. I then asked him why he was on my roof. And also asked him why the first employee told me some BS about half the month inly being the special rate? He didn't know anything about that of course. I called the first plumber and he apologized and told me thats how he was trained there at Option One. Needless to say I'll have to speak to owner or someone regarding my service... and i have cooled down at the time of this review so I can write a level headed review

Lupe L.

Tony was helpful with providing information and cost of work to be done. Very professional- work done quickly.

Ktchik T.

Great and fast response. All employees were very professionals, from the minute I called to schedule an appointment to the plumbers explaining the issue. Will definitely contact them again. My issue wasn't fixed (laundry back-flow) deeper work needs to be done, which I will be scheduling them again.