OnTime Service

Kristi B.

I'm giving them two stars, only because their technicians were on-time & courteous. Otherwise, it would have been one star. I requested a standard dishwasher installation (I provided the dishwasher & parts). I requested an estimate over the phone but was told that they had to come out to give the estimate. I was denied even a range of estimates. The service fee was $89 (a friend was quoted $59 for the same thing), which I told them I wasn't going to pay, only for them to come out and then not be able to afford the install. They agreed to lower the fee to $39.00. This fee was in addition to the install fee and not waived if the service was performed. When the two men arrived, they pulled out a tablet and told me that their """"standard dishwasher install"""" with provided parts was $461 PLUS the $39 service call, making the total $500.00 for a dishwasher install. This was almost $200 MORE than the dishwasher even cost. They left with my $39.00 and I still don't have my dishwasher installed. I feel completely taken advantage of because they could have given me the quote over the phone and saved them a trip and me $39.00. I will never use them for any service in the future because of this experience.

Jeb S.

horrible serve and overpriced quotes. DO NOT recommend! don't call these guys at all. they are the worst in town

Ricardo C.

I needed a flood light fixture to be changed and a new power outlet installed. They got my attention with the $39 fee for the visit. However, they wanted to charge me $800 for the job! I called another electician and he did everything for $200!

Nancy C.

A storm blew a tree down and it landed on the electrical feed to our cabin. We were not there, and discovered the wire on the ground with the electrical meter and outdoor box on the ground. We immediately called Alabama power to shut down service and they recommended OnTime Electrical. They came out and provided an estimate. Which involved more than installing a new electrical box and service up to code. The cabin was built in 1979, so it needed to be brought up to electrical code. OnTime's quote was more than $21,000.00. No way would insurance cover that. We had to find another electrical contractor with more reasonable costs.

Don S.

They told me they would not be able to send a service person for four days and could not tell me when they would show up so I would need to miss an entire day of work. So, I guess """"on-time"""" is ironic. If you have an emergency situation, literally call anyone but these people.

Rob D.

I recommend always getting a second quote from another company. They quoted $2088 for an exposed backpessure vaI've. Ontime had replaced the same valve 27 months ago and the warranty expired at 24 months. When I asked why the steep price increase, $1400 two years ago, he states the part was $1000, then it was 1100, and then $1300. I looked online and same part is $345. The tech also said he could replace it in a less than an hour. That is $1700 in labor, and that would make most general surgeons jealous. JUST CALL ANOTHER COMPANY.

Jean S.

What can I say they were nice very helpful but in the end I paid 1999 a month I decided to cancel the $19.99 a month from my checking account which I have paid since 21 I had to call Them for my I tuna 4 my air They called me band said since I canceled today I have to pay on Tuesday next week Service I have to call them they never called Me then I canceled 10 minutes later called me back and said since I canceled I would have to pay for my service what have I been paying for it was already paid for Not happy. ZZZ

Paula E.

I cannot stress this enough- do NOT use this company. What should have been tops a $400-$500 job was $1,500. The job entailed installing a sink that was already purchased. The technician had to install the strainer basket, waste pipe, p-trap. For this """"labor intensive"""" job he quoted $965. The next task was install an already purchased dish washer. To include a dishwasher tail piece for drainage, water hook up, electric hook up, and testing. Quote: $475. For a grand total of $1529 for a plumbing 101 job. He said """"inflation"""" due to """"parts from China."""" What's worse is he didn't even hook up the hot water part of the sink for fear if he broke the valve that water would leak. He told us to call a plumber to finish the job or get the customer's son in law to to do it. Mind-blowing as the whole point of calling the On Time plumbing service was to have a job finished to completion. If you want to get ripped off this is the company for you.

Hillary G.

Beware ... Way over inflated prices. First, let me say that the two employees that came to my house were respectful and did a decent job. On Saturday morning I realized my water heater had bit the dust and I was in need of a new one. The part to drain the unit was plastic and had stripped so I was unable to drain the water heater so I was in the position of having to get it replaced ASAP. I spent the weekend with a shop vac to keep the water from entering my kitchen. I had heard of OnTime and decided to give them a try. On monday morning they came to my house and gave me a quote of $2,621 (that was with a senior discount) to replace my unit. I wanted to pay with Discover but he told me there would be a service charge of 3-4% to use a credit card so I felt a bit pressured to use their financing company because I needed the work done. I called to get an itemized quote and that was sent to me while the unit was being installed. This is what they charged: Add on Expansion tank $293 (average at big box $50) Water heater pan (PLASTIC) $193 (average at big box $25) Water heater 6 yr warr. $2,248 (average at big box $550) The install took approximately 2.5 hours (and the water pan was too small). I understand that there is over head for payroll, and company expenses but this is EXTREME! I sent an email expressing my concern and asked if we could discuss lowering some of the amounts. Employee Nicholas Phillips called me and was, in my opinion, very rude and condescending. He talked """"at"""" me, ... """"we need to pay for people to answer phones, service, company expenses etc, etc, etc, etc, etc..."""" I expressed that I just felt that maybe they could do some compromise and he flat out said no and started repeating the company expenses again. Make sure you know, in advance, the DETAILS, of what you are paying for. If I was not in a """"desperate"""" situation I would have gotten a second opinion but really could not do that in this situation.

Tracey C.

Charged $427 to disconnect kitchen faucet and disposal! The $69 charge to come to your house DOES NOT apply to any work. I will call someone else to reconnect. Service person was less than 1 hour completing requested work. Called for 2 days to speak to someone about excessive change. Received $100 refund but $327 was still outrageous!