O'Neill Plumbing

Telly L.

If you hire this company and they do faulty repairs, get ready for a migraine. In July 2016 I experienced my first sewer backup. Tim O'neills crew came out and after two days of augering, couldn't clear the line and couldn't determine the problem. They decided the blockage was 79 feet from my house in the middle of my back yard and had to dig to replace the portion of blocked pipe. After two more days and them replacing the portion of sewer line-The system was still backed up and was not flowing. Next morning they spent more time and decided the problem was on the side of the house (79 feet) from where they dug up the line. They cleared it, never determined what the problem was but the system was flowing.

Fast forward to last week, less than two years later and I am experiencing another backup. O'neill's crew came back out with a camera this time to determine the problem. They augered it and ran a camera through the entire line. The backups occurred because the line next to the house is approx 2"" lower than the portion that carries water to the rest of the line down the back yard. So, the water never continually expels enough and eventually begins to back up as toilet paper accrues in that portion of the system.

What we also saw on the camera is that the original portion of the pipe they replaced ($ 3,000) has slipped a good two inches and is leaking sewer water into my backyard. I was told by their manager after he gave me a $ 17,000-$24,000) estimate for installing a liner 'not to mention it' as he would include fixing that pipe in his estimate. RIGHT.

So, after 3 days trying to speak to Jennifer and Kelli, I am told Tim O'Neill (Owner) is well aware of the faulty repair and of me being charged to replace a portion of the pipe that wasn't even the cause of the backups and wasn't damaged to begin with--and that the estimate I was given to run a liner is their estimate for repair. In other words, they will not warranty their work and they don't care if they do faulty repairs.

I will revise this review if Tim O'Neill decides to do the right thing and repair the faulty work his crew performed less than two years ago--which means digging up the pipe they installed and replacing or resetting it. Why would I hire O'Neill Plumbing to do more repairs if they will not even honor the work they did previously?

Right now, I can honestly say worst experience I've ever had with a plumbing company...they are not the same company my parents and neighbors grew up with. They used to have such a great reputation for honest and professional work....NOT ANYMORE!

Page U.

Had no hot water due to bad piping of hot water heater by the previous owners. O'Neill sent an inexperienced plumber out, who misdiagnosed the problem and replaced two different parts in the hot water heater over several visits. When the hot water heater failed yet again, they sent out a more experienced guy who immediately diagnosed the bad pipe installation. Over $7700 when all was said and done. Never again.

Cynthia S.

50 year guaranteed permanent-liner-best price in town. No changes in price from first estimate through completion.

I think most of us are nervous about contracting with a company to line or repair our sewers. Unlike all of my neighbors, we were lucky we had a completely intact clay sewer that had never caused us problems. We decided to make the investment and line those clay tiles-All 103 feet of them, all the way from stack to the city line before something did go wrong.

We collected estimates from four of the best reviewed companies on Nextdoor and Angie's list, even got a bid from a Everett company, but we were fortunate enough to watch O'Neill line my neighbor's Sewer and loved how respectful they were to my yard and my neighbor's yard.

We decide to get a bid from them and it was actually the lowest bid by just a hair. However, seeing the crew in person was what convinced me to use them.

Working with Cevin and his small profession crew was the best experience. They left my house and yard better than they found it, were friendly, quiet, and didn't show up too early or stay too late. They were here for three days and and now I don't have to worry about my sewer for 50 years!

Also note: not all companies will give you the 50 year guarantee on all the work they do including pvc pipe. This company was the only company to give us that.

Anne S.

So many things wrong with this company. VERY unprofessional. I called up a long time ago to set an appointment for today, as today is a Holiday and I have it off work (I work M-F), and O'Neill plumbing only works M-F. So this was the only time I could do it and I'm using up my work holiday to fix my pipes. I set an appointment to have my plumbing pipes re-latched, as the pipes were starting to droop and it was becoming a consistent back-up problem. I asked when booking the appointment if they needed a consultation for the work and they said no, they'd send two guys with all the equipment and they were sure they could handle it. I then tacked on replacing tw0 toilets and a garbage disposal, why not, as it was already going to be a big job. They said the guys would show up at 9am today, and that I'd receive a call 30 min before arrival to check in and warn me they were on their way. I call them on Friday (3 days ago) to check on the time of arrival (as the appointment was made a long time ago) and specifically request (make sure) a phone call would be received prior, so that I could prepare for their arrival. One guy (not two) shows up at 8:10am, a full hour early, and no phone call was received. Right away that was enough of a problem - after all - I had JUST called to ask that I receive a 30 min prior phone call on Friday and O'Neill plumbing said they put that note on the service request. The guy this morning said that was not on his service request. I also asked where the other professional was - there was supposed to be two - and there was only one guy. He said it was just him. I asked how he was going to do the re-latching with one person and he said that job wasn't even on his schedule - all he was scheduled to do was replace two toilets and a garbage disposal. No mention of the actual job that needed to be done at all.

O'Neill plumbing has screwed me out of my one opportunity to have this job performed - as now I have to wait for the next company holiday where a plumbing company will be working and I will not be. If I had known they weren't going to do the job I hired them to do I obviously would have gone with someone else. I sent the one plumber home without getting the two toilets or garbage disposal - O'Neill plumbing does not deserve my money, and they don't deserve yours either.

Andrew C.

Never again.

Just got a $260.00 bill from them for coming to my house for 20 minutes and replacing a Moen bathtub cartridge.

Breakdown:

$140.00 for 20 minutes of work
$95.00 for a part you can get for $35.00 on amazon

Took 3 days for them to come out to do the work, and took 9 days to get my bill in the mail. The bill came 2 days before it was due.

Fast, no.
Affordable, certainly no. Huge ripoff.

Peezy L.

Great work... also somebody replies back quickly! They are a family business and they know ""plumbing""!

Emily S.

These guys did such a great job! When our kitchen sink was clogged and started leaking we left a message in the late evening. They called us back first thing in the morning and arrived before 9am. Tyler and Mike were very professional, friendly, and efficient! They fixed our sink so fast and even dumped out the large bucket we were using to catch the leaky water.

Lauren A.

O'Neill Plumbing is honest, excellent at their work, and follows through every time. I will never use another plumber. Thank you for your help in fixing the mistakes that a previous plumber made. I can't tell you how grateful I feel to have a company back their work and be up front about the situation. Thank you

Steve P.

I've used O'Neill many times over the years for sewer line repair, water line repair and hot water tank installation. We'd gotten a new dishwasher and it required a plumber to finish the install. There was a little problem with a leak and it caused some warping in the area of the new dishwasher on our hardwood floor. Tim O'Neill was apologetic and wanted to make it right. He recommended a great floor refinisher (D&D in Renton) and was generous in the sharing of the cost to refinish not just the area affected but the entire kitchen floor. I wouldn't hesitate to recommend O'Neil and will continue to always call them if the need arises.

J F.

Called, and they came out right on time the next morning. Put 100feet of snake down my basement sewer, and was in and out in 1 hour.

They are a bit pricey at $280 per hour, but Nel's wasted no time. Offered some helpful advice, discouraged me from shelling out more money for a camera inspection, and even showed me the online sewer map, which showed I shared a long side sewer line with my neighbor. That will come in handy should I ever have expensive problems with that line.

Would use them again. Got a $30 coupon online, which brought the total price to $275 with tax