OneCall Houston

Craig D.

01/19/2014 My hot water heater sprung a leak. I thought I would be able to replace the needed parts and keep it simple. Well no such luck.....one leak became another and another yet another. So Sunday night I was without water. I turned the main water supply off, went to bed without my shower.....nothing worse. Then I remembered my first amazing experience with ONE CALL in December, when they came to the rescue..... I now had a plan..... They open at 7:00am ! so I called and talked with Suzanne ( excellent customer service representative). She dispatched Art and within 3 hours they arrived and restored my water and hot water heater. Excellent service and worth the price for first class quality and promptness. One Call is the best in Houston!

Laura B.

Edgar and the guys at One Call are fabulous and professional. I've been exclusively using them since 2011 for ALL my AC, Heater, Plumbing and Electrical needs. I have a 15 year old house and things just break. Edgar has come to the rescue countless times. His call times are fast, his techs are knowledgable and professional, and his pricing is extremely fair. And if there's ever a problem or question Edgar ALWAYS makes it right. Always. Thank you to Edgar and his team for doing a wonderful job every time! I would highly recommend One Call Services to any of my neighbors, family and friends.

David D.

Heater wasn't working correctly so we called around they were the closest one that charges for repair and not for service call to see what was wrong. anyhow, the tech poked around and couldn't find anything wrong, all he did was flipped the switch to reset the heater and then charged $87 for it. that only worked for a day and the heater is acting up again. save yourself time and money and find another place

Jemma M.

Great, same day service and the guys who came, Bobby and Ted, were very friendly and helpful. I gave them 4 stars as it was a very standard plumbing issue (clogged toilet) I will reserve the higher ratings if/when we need them for a bigger job.

Sienna W.

I was happy to use One Call straight after my phone booking and rescheduling. They made it so easy and pleasant. No waiting, no useless questions and transferred immediately to technician if needed. Then I met their technicians Bobby and Ted. If you use One Call I would request them personally. Bobby is a very honest, up front, kind man that explained everything to me step by step. I had a few quotes and Bobby came in at similar prices but because he was polite, fair and co operative I wanted to book his service. I have no problem referring him to any home.

A M.

Don't trust the good reviews and they are completely wrong.

All they care about is getting money out of you. After that, they don't care. They said they would meet me within a time frame, and didn't show up (I even called during the time frame to check on the status). It was not until I called, again, 30 minutes after they were supposed to show up that they said they were not coming. I lost work hours, and they completely wasted my time.
The next day they finally show up. We had some water damage (and trust me it was obvious with our floorboards out and fans everywhere) and the incompetent employee says, "So, did you experience any water damage?" I politely told him yes, but it was the reason for calling him out in the first place. After, he says he has to make a call. I asked if he was coming back, he said he would be. I walked out to check and his truck was gone. COMPLETELY UNPROFESSIONAL. Again, they don't care so long as they have the money from you, after that you are on your own.

They will take advantage of you and not take responsibility when they screw up. Watch out.

Lori M.

They suck, plain and simple, find someone else. Not trustworthy at all. They overcharge, take advantage and deny responsibility when they make a mistake. Don't make the same mistake I did. Any positive reviews are probably written by them. I trusted the good reviews and am paying for it now.

Scot S.

I wanted my yearly A/C service done which I've been meticulous about since unit was new (~7 yrs old), saw their special online reduced from $89.95 to $30.00 for "A/C Tune Up". Checked Yelp reviews, seemed good so called to make appoint (fabulous lady works there called Ms. April-so so nice courteous and made it all very easy). Rep arrived (25 mins late), was very polite but then spent literally 2 mins at the condensor unit outside, 2 mins up in loft area (no way he couldve got over to the furnace in that time never mind checked drains etc), then proceeded to tell me that not only was the installation of the previous work not good, but my condensor was pulling 2.5amps over capacity and would likely fail within 6-8 weeks! (I only called them for a std service!). He then estimated $7300 to fix, inc new coil, and left. HE DID NOT EVEN OPEN OR CLEAN the condensor as is usual through any of the previous service appointments I've had, and the gauges were only on the condensor for literally 1.5 mins. After leaving message about being somewhat confused and unhappy about the visit, today I was called by an absolutely MORON called Daniel who called himself the 'Ops Manager', (pity he couldn't operate any civility to a customer), who not only told me that I had 'misinterpreted' their statement of 'A/C Tune Up' and their standard practice is not to do 'any work' (heaven forbid!), and that they just 'look' at your A/C. He said other companies must have been lying to me when they said they were cleaning my condensor unit in previous years (I saw them!), and the best he could do was send someone else out but they'd only do the same thing ... so I asked for my money back. He said he'd talk to 'the Manager' .. so I asked to speak to Edgar and he said 'no, he doesn't talk to customers and leaves the customers up to him'!!!! Really?!? Well, that can't have been Edgar that I spoke to on the phone the eve before about my appointment then??, or the Edgar that everybody says is soooo good with customers? Yet Daniel wouldn't yield and pass me onwards. So I [sarcastically] thanked him for being soooo very helpful, hung up and called back. I got Ms. April on the phone who is a credit to Edgar and his team (Excl Daniel), and quickly sorted out the entire situation by talking to Edgar who said that wasn't standard operating behaviour and apologised for the problems.
I was very pleased with the level of customer service from both Ms April and Edgar, but FORGET DANIEL - he's a complete waste of time and doesn't have a clue how to resolve any customer issues. I wouldn't want him representing my company that's for sure because I wasn't impressed at all by his behaviour, and based solely on him, is the reason why I'd think twice about calling this company ever again.

Consuelo S.

We had them install a new AC in December and it hasn't worked for the last month. They have sent out 4 different technicians and still are without AC. Each one has blamed the previous one for not ordering the right part. I have a retail business and no AC I am not a happy camper. Needless to say they deserve no stars.

M B.

Do not use them! We have three AC units and had used this company for over three years. We had maintenance plans with them and used them at least twice a year. They were pretty good in 2011, but have gone downhill in recent years. The quality of work, the attitude of the techs, and the customer service have all declined. We recently had them do a 3 hour plumbing repair, for which we were overcharged and later found out they hadn't glued many of the pipes and had to come back again. Even after that call, pipes were still unglued and we had to get another company to fix all of their work! They will try to sell you things you may not need and will call you to tell you they are on their way to your house even after you told them you did not want them doing the work. We had to contact the owner many times about price discrepancies, shoddy work and abrasive techs. He rarely returned ours calls and when he did had many excuses and seemed put out to honor pricing we had verbally agreed on (in terms of applying the trip charge to the repair charge).