OneCall Houston

Nans B.

Melinda is sooooo awesome!! I called the office to request a permit, because my electricity company was requesting one, Melinda picked up the phone and stated I didn't need one and I was confused, she took an extra effort to reach out to the license office to figure out why they were requesting one when the home already had power source running, and that I could just do a transfer.

She even joined me on a conference call to explain the situation to center point to figure out what the problem is. She was very patient, kind and assertive! Whew!! Such an amazing woman!

Thank you so much Melinda, you're a rare kind!

One call Houston is the place to go.

Stuart E.

I wish it was a more happy experience as a whole, but as anyone who needs a plumber is probably not in a great situation. I had a water main leak caused by a tree removal. Zach was out super fast and identified the issue and even more issues that I was unaware of caused by the builder (PvC underground piping not buried deep enough, PvC connected to the house, PvC direct across line of roots of a very big and dearly missed tree, etc) One Call is very honest and open about pricing and options and did an amazing job with high quality craftmanship. Would recommend and will use again! Thanks Zach

Rocky P.

Came quickly when we called about a gas leak. Asked a few questions and knew exactly where. To look. Found it immediately. Courteous. Andrew was great

Sammie M.

ONE CALL PLUMBING and Ac and Electrical saved the day. William was the best! Prompt service and the ultimate professional. He explained every step of the repairs made and helped me interpret city code. Best plumber I have ever worked with commercially.

Leslie M.

Our heater went out and within a few hours Rob came to our rescue! Problem fixed very quickly! Rob was very thorough in explaining the situation.

MaryBeth R.

I rarely write reviews but after so many years of care and service from One Call...it's time. I called yesterday for just a yearly check of my AC. I really didn't expect next day service for a non-emergent call, but that's what I was offered, with a 30 minute pre-visit convenience call. Ricky called during the promised window and said Bobby was on the way. Opened the door this morning and Bobby smiled and said "oh, I remember you!" Indeed Bobby has been here before, as has Edgar, the owner of the company. Bobby took extra time checking and rechecking both my units and thoroughly cleaning the unit outside. I asked Bobby to schedule me for a return visit to service the tankless hot water system they installed the same time the AC was installed--but to make sure he is the one assigned to my call. If I was asked to put a plaque on Edgar's office door it would say "IF SERVICE IS BENEATH YOU, THEN LEADERSHIP IS BEYOND YOU." And that's how he runs his business!

Shawn E.

This outfit is definitely not recommended. Super unprofessional. Owner didn't want to pay me what he was legally required to pay me. (Which I was given and have in writing) I fronted the money on parts, which was my fault and should've been a big red flag. His last conversation with me was a cussing rant and then hanging up on me. Real professional. He also tried to brag about having an American Express with a $ 30k limit. So, he has that but I had to buy the parts?

And if he responds here with some bs response I'll post the letter his company wrote along with copies of all the times he's been sued.

Stay away.

Albert G.

Called to have them look at my AC unit. Before I knew it, they changed the capacitor on the compressor for $325.00. This part costs $16 dollars on amazon. He wasn't here 10 minutes. Total rip off. Total scam.

Dawn N.

One Call Plumbing- nope! Late June 2021 I tried to call my local plumber to fix a simple clogged kitchen sink. Somehow I ended up dialing One Call. I made the appointment and when I realized they were not who I intended to call I figured I would give them a chance- assuming anyone could do this easy job.
They definitely need a new name because 2 months later my kitchen sink is clogged again. When they arrived in June, they worked quickly at the kitchen sink clean-out and came inside to run some water and check the sink. I asked if they had snaked all the way to where we had previously found a dip in the line. The main guy gave a gruff reply- which gave me no confidence that he had done a through job but again- this was not a tough job. I paid over $200 for 30 minutes work- fair enough if they had actually cleaned the line out properly.
End of August- TWO MONTHS LATER- the sink is backing up again! We are very meticulous about wiping down dishes because we are aware of the problem in the line, but even when my husband snaked out the line with his manual tool the line stayed clear for a year. So I called to give them a chance to make things right. The dispatcher offered to waive the $40 service call and referred me to the service manager. After explaining the situation to the service manager, he flatly told me that they offer only a 30 day warranty. I agreed that if they had done the work properly the first time I would not expect them to return unpaid and explained the circumstances. He flatly refused to make good on their work. Since they were incapable of doing a simple job properly the first time, I said I would not throw good money after bad and will be calling my local, reputable plumber.
Their business model is clearly to spend money to get their number to pop up prominently on Google but not to stand behind their work. I am wiser but poorer as a result of my call to them and warn anyone against using their services.

John C.

I called about repair to a commercial AC unit and the dispatcher was very friendly. Everything was a complete disaster after that.

Technicians showed up, charged me $800 for Freon and some "cleaning" then crossed 2 wires to my AC compressor which blew the motor. Then they sent me an estimate for $8k to replace the whole unit. I called a different company and they explained that the wires were crossed (I certainly believe intentionally) and they replaced the motor for $500, wired it back CORRECTLY and has been working fine for 2 months now.

I explained all of this to OneCall management and got nothing but a bunch of excuses for over 2 weeks and a promise to send me a picture of the wires that their tech took. It has been 3 weeks since then and still no picture. (Because it doesn't exist!). I have given them 2 months to try and resolve this and I assure you they don't care.

DO NOT USE THIS COMPANY UNLESS YOU ARE ALREADY PLANNING ON REPLACING YOUR UNIT BC THEY WILL MAKE SURE THAT IS WHAT YOU "NEED"

Sad that during these times there are businesses out there intentionally taking advantage of others.