OneCall Houston

Shawn E.

This outfit is definitely not recommended. Super unprofessional. Owner didn't want to pay me what he was legally required to pay me. (Which I was given and have in writing) I fronted the money on parts, which was my fault and should've been a big red flag. His last conversation with me was a cussing rant and then hanging up on me. Real professional. He also tried to brag about having an American Express with a $ 30k limit. So, he has that but I had to buy the parts?

And if he responds here with some bs response I'll post the letter his company wrote along with copies of all the times he's been sued.

Stay away.

Albert G.

Called to have them look at my AC unit. Before I knew it, they changed the capacitor on the compressor for $325.00. This part costs $16 dollars on amazon. He wasn't here 10 minutes. Total rip off. Total scam.

Dawn N.

One Call Plumbing- nope! Late June 2021 I tried to call my local plumber to fix a simple clogged kitchen sink. Somehow I ended up dialing One Call. I made the appointment and when I realized they were not who I intended to call I figured I would give them a chance- assuming anyone could do this easy job.
They definitely need a new name because 2 months later my kitchen sink is clogged again. When they arrived in June, they worked quickly at the kitchen sink clean-out and came inside to run some water and check the sink. I asked if they had snaked all the way to where we had previously found a dip in the line. The main guy gave a gruff reply- which gave me no confidence that he had done a through job but again- this was not a tough job. I paid over $200 for 30 minutes work- fair enough if they had actually cleaned the line out properly.
End of August- TWO MONTHS LATER- the sink is backing up again! We are very meticulous about wiping down dishes because we are aware of the problem in the line, but even when my husband snaked out the line with his manual tool the line stayed clear for a year. So I called to give them a chance to make things right. The dispatcher offered to waive the $40 service call and referred me to the service manager. After explaining the situation to the service manager, he flatly told me that they offer only a 30 day warranty. I agreed that if they had done the work properly the first time I would not expect them to return unpaid and explained the circumstances. He flatly refused to make good on their work. Since they were incapable of doing a simple job properly the first time, I said I would not throw good money after bad and will be calling my local, reputable plumber.
Their business model is clearly to spend money to get their number to pop up prominently on Google but not to stand behind their work. I am wiser but poorer as a result of my call to them and warn anyone against using their services.

John C.

I called about repair to a commercial AC unit and the dispatcher was very friendly. Everything was a complete disaster after that.

Technicians showed up, charged me $800 for Freon and some "cleaning" then crossed 2 wires to my AC compressor which blew the motor. Then they sent me an estimate for $8k to replace the whole unit. I called a different company and they explained that the wires were crossed (I certainly believe intentionally) and they replaced the motor for $500, wired it back CORRECTLY and has been working fine for 2 months now.

I explained all of this to OneCall management and got nothing but a bunch of excuses for over 2 weeks and a promise to send me a picture of the wires that their tech took. It has been 3 weeks since then and still no picture. (Because it doesn't exist!). I have given them 2 months to try and resolve this and I assure you they don't care.

DO NOT USE THIS COMPANY UNLESS YOU ARE ALREADY PLANNING ON REPLACING YOUR UNIT BC THEY WILL MAKE SURE THAT IS WHAT YOU "NEED"

Sad that during these times there are businesses out there intentionally taking advantage of others.

Phil C.

Used them last year. They broke the wires behind my thermostat, got one wire stuck in Ecobee unit, made my Ecobee inoperable/broke it, were able to get the a/c to finally work again , then charged me around $200. Also, they said they'd come run insulation on my coolant line, got maybe 40% finished then never returned to finish the job. I'd never recommend this company. Another time, they charged to look at my garbage disposal, didn't do Jack shit, still charged about $140 for visit.

Sid L.

I needed my AC summertime maintenance done and I emailed one call. In a matter of minutes I received a phone call from a very friendly and professional receptionist. I do not remember her name but she was very helpful and very nice excellent customer service. They sent Steven out to do my maintenance service and from the time Steven arrived he was very professional, courteous, quick, and very knowledgeable. I really wanted one call to know that they have a great service technician in Steven. I don't want to leave out the receptionist she was amazing as well. Thank you Steven job well done today.

Satisfied customer
Sidrick

S K.

What I like about this company is it's locally owned, they have a very experienced dispatcher who quickly understands the issue, and they have up-to-date vans full of supplies. I've used their services a couple of times recently. I found Roger to be particularly helpful with plumbing. He politely answered all my questions, clearly explained options and then efficiently fixed the problem. (I tried to replace a leaking shower faucet myself and stripped the screw. The solution was to saw off the old calcified handle.) One Call is my go-to plumbing company now.

Marc H.

After 20 years, 2 of my master's bathroom faucets had some leak issues and corroded metal around one handle. The handles were stuck and could not be replaced without taking out the whole thing. In the meantime they fixed some other problems with the faucets and told me if I could get DELTA to replace the fixtures they would come back and install it as part of what I paid for when they came. DELTA finally came through after 2 weeks and a lot of back and forth emailing but to their credit they sent me 2 brand new faucets although the originals were discontinued, these were similar and complete systems. Today Rigo came again and fulfilled their promise and my faucets are looking good!

Brandon H.

Came home Tuesday 5:30 pm to a broken water heater, made the call to have someone come out. Rigo was there in one hour, put a band aid on it, and came out and replaced the unit on Wednesday. He did great work, was very courteous, and very tenitive regarding my situation. I'd recommmed this company for sure and if I have an issue again I'll make sure to give them a call.

Dean G.

I called them on a Saturday morning and they were able to meet my needs, as fast as they could come to my place. Anthony was a was very polite and knowledgeable about his work, no matter how stinky and the job was.