One Step Plumbing

Laura P.

Leonard stated over the phone that his fee was $ 82.50 an hour.
He came to the house, but had to remind him of taking his shoes off. He spend hours on a faucet that wasn't able to be fixed properly. He charged me $ 182. 50 to go get a part I hadn't approved! My housemate is from India and I feel he took advantage of the situation as I had to run to a Dr. appointment. When I returned home, my housemate informed me the bill was $ 330.00 and the sink still wasn't fixed.
I hired another plumber and he only charged me $ 200 for 3 hours worth of work and the faucet works perfectly!! I would not recommend One Step Plumbing to anyone!

Tracy L.

I'm so glad I found one step plumbing! Knowledgeable, kind and transparent -- Leonardo diagnosed the problem quickly and easily. Completely reasonable price, too! Will use again

Jen W.

Leonard was the only person able to help when my shower knob broke and the drain was clogged during a holiday weekend. He was great!

Jeffrey K.

I can happily report being highly satisfied with the services of One Step Plumbing. My experience was very positive with both the customer service received and the plumbing problems solved. Leonard's approach was 100% professional and cost-effective. Without a doubt, Leonard is a man that truly cares about doing the job right, and he went the extra mile (literally, for a parts run) to make sure my problem was fully resolved. One Step customers can expect to be treated with fairness, honesty, professionalism and top notch customer service. I enthusiastically recommend their services!

Laurence F.

I recommend Leonard very highly for a couple of reasons. I called for a leaky toilet and he came over right on time that afternoon. He gave good, advise on how and where to buy a new toilet and then he agreed to both pick up the toilet and take our old one to the dump (note: he charges for these services - and he should). I felt confident through the entire process. He charges by the hour -- not cheap, but very fair. And even did two extra little jobs without charging at all (including going to the plumbing supply store and dropping by a part). I thought him friendly, experienced, and felt very good about the entire process. I recommend him highly.

G D.

So my favorite plumber was not available until the next day and I really wanted to fix the valve that got damaged that goes to the water line for our new fridge. (Long annoying unnecessary story.) It was leaking and I didn't want to spend another night waking up and watering plants in the middle of the night- didn't want to shut the water off for the house either. I called plumbers all day long and no one was available that same day. This guy at Albion told me about Leonard. It was now dinner time. I was ready to just wait until the next day but Leonard was available and actually reasonable with his fees for an after hours call. He came over, was very kind and patient, taught me what he was going to do and why, and then executed the plan of replacing the valve swiftly. He's very experienced. And then he went above and beyond by trying to help us with another non-related new-fridge-install issue. He gave us great advice and got us started on that before he left. Even my kids adored him. Could he be my new favorite plumber? I certainly will be calling him next time!!

Betial A.

I called One Step Plumbing on a Sunday night because my kitchen sink wouldn't stop running and my landlord couldn't send someone out until the following day. The person who answered the phone was extremely polite and helpful. He assisted me with finding a temporary solution to the problem so that it's no longer an emergency. He could have easily come out to do the job and charged me an excessive amount of money as it was after business hours. However, he was kind enough to just guide me through the process of turning off the valve. Now I can just wait for my landlord to take care of the problem.

Montgomery S.

He came within an hour on a Sunday when we had water dripping from our basement ceiling. He was careful and patient. He tracked down the problem and stopped the leak. He returned the next day and finished the job. I will call on him again when I have plumbing problems. He is polite and low key.

Virginia O.

I called this place, the answered hello, I said is this One Step Plumbing, he says yes, but not available until tomorrow. I said thank you and hung up. I will never call him again. No business communication skills at all.

Andres B.

Leonard came to my rescue yesterday night, almost 6pm and getting dark, as my patio drain was clogged and not draining.

He was extremely polite, straightforward and helpful. He told me upfont how much it would be and got to work quickly.

My drain seems to be in need of deeper repairs, his pressure tool broke as the line seems to be completely backed up and in need of complete overhaul when the weather subsides.

Overall a great experience and I recommend One Step and Leonard.