One Hour Rooter

Jason F.

Liars and thieves!!! Don't be fooled by their on-line inexpensive advertisements. I was very clear with the dispatch on what needed to be done-- ie snake the drain in my garage with the larger snake machine. I was told it would be $99 plus $39 service call. Plumber came out and said it's $400 to run the snake. I think it's all of 15 feet, and would likely take 20 minutes like last time. Nope-- that'll be $400. In fact, the dispatch told me the quoted fee would be for up to one hour labor. Don't waste your time with these thieves!!!

John S.

We called one hour rooter about roots in the main sewer line. They water jetted the line and tried to sleeve the pipe but ended up clogging our sewer line for 2 weeks. They ended up digging up our front yard and driveway. They never completed the job, we had to hire someone else. They waited 6 months to turn into their insurance company and we are still dealing with them now 10 months out.Do not use these people.

AJ O.

Easily the worst experience I've ever had with an in-home repair company. The job was a slow floor drain in the basement, which led to replacing the pipe it led to. Ultimately, the work got done and technicians were good. But communication with the manager I worked with, who scheduled everything, was terrible with communication. Initial diagnosis of the problem proved to be wrong. Didn't hear anything for days after being promised a call, and was then told I was already on the calendar for a date that I wouldn't even be home for. Calling the main office was of no help because they apparently don't know what the manager is up to. Having to pay up front - before work was even done - really left me in a bind after the wrong work was initially done. Manager's first response to me asking for a lower price was to extend the warranty. Eventually agreed on a price, only for me to have to ask four times to get a refund since I was initially charged more. They eventually mailed me a check for the difference. Glad I switched to communicating with him by text message only so I had everything in writing.

Jean P.

I should have also checked the reviews before having this company come out. I feel they are a total rip off! Water was backing up thru the drain and flooding the laundry room. I got sick of it, so I called. The first guy came out & told me I had 3 options...$300 to snake, $500 to snake & hydro flush or 1K+ to replace drain. Chose the $578 option. 2nd guy comes out & just can't get the snake or whatever you call it to go thru. He pulls a shiny piece of cast iron out & tells me the drain is crushed. (I truly believe it came from his pocket!) 3rd guy comes out. Andrew. What a screw up! Totally unprepared to do the work. He need to go buy a fan, buy a jackhammer, buy a drain, etc. It took 20 days to complete the work. Didn't show up when he said he'd be here, and then there was always an excuse! Broke off the pipe that was running from the furnace to the drain & didn't fix it. I still have water running over the laundry room floor! Ended up costing over $3 grand!! They don't even deserve one star!! Not a happy camper!

Kai C.

Upselling and totally dishonest technician. Trying to sell us an unnecessary $7000 pipe lining work to unclog and to fix the basement water backup problem.

Charles H.

Our sewer was backing up into our basement via the floor drain. I called MSP Plumbing, Heating, Air, whom I have used before for other issues. They referred me to One Hour Rooter.

I scheduled One Hour Rooter to come out and quote a price for repairs. They scheduled me within a day and arrived on time. The general manager, Ray, made very quick assessment of my basement and came with two quotes. First, for $1824 they would hydro jet my main line and floor drain and warranty the work for 2 years. Second, for approximately $7000 they would clean and install a liner in my main line.

For persons considering sewer repairs in general, now, please realize that a damaged main line can be a serious issue and an expensive repair. These prices are high, approximately at the upper limit of what I was expecting. For several reasons, I chose only to do the hydro jetting.

The cleaning crew arrived later the same afternoon and performed the service in a little over an hour. Be advised, hydro jetting is messy and will dampen your basement. There are some basic precautions that can be taken, and One Hour Rooter took none of them. When they used the tool on the main line, the floor drain became a geyser of blowback. To be fair, they did attempt to clean up afterwards.

As of this review they have been back four times to clean my main line, and will be back again this week to honor their warranty. My sewer line has not remained clear for more than 3 weeks since the first hydro jetting. On one occasion they cleaned it with a rooter in the morning and it was backing up again by noon.

To be clear, I have owned this home for four years with no issues whatsoever.

The problems with my sewer line are unique to me, the issues with their company and service are not. Sewer issues can be serious and One Hour Rooter promised an expensive fix sight unseen. I call them, the come out and clear it, it backs up within days. They have not been able to definitively tell me why this happens.

In general, please take my situation as a cautionary tale and get at least two quotes for any sewer repair, and get a good camera viewing of what the real issue is.

Specifically though, I cannot recommend this company to anyone. The best I can say is that they are abiding by their warranty. I expect to see them at least once a month for the next two years.

Fred S.

Very disappointed with Ray at One-Hour Rooter. Due to a sag in my main drain, they weren't able to complete a liner job. But it took one month before they refunded my money. Then they didn't refund the full amount. I've been calling at least weekly for several weeks, and they say they'll take care of it, but they don't. Now they don't return my calls either. Plus they damaged my garage with their truck. Not good to work with them.

Craig P.

These guys are a real rip off. They charged us $1500+ To ""water jet"" a sewer line. They said they would be back to demonstrate how great the line looked, but they never returned. We should've done our research. I think we could've had this job done for 1/2 to 1/3 the price. Avoid this company.

Erika M.

I would give no stars if yelp allowed it. Do not call this company unless you want to be ripped off. Contacted them to have my mainline cleaned for their advertised price of $138. The day they were supposed to come out for the appointment the manager called me and said that after doing a Google search of my property, my sewer absolutely could not be snaked. My only choices were to either have it Hydro jetted for $1400 or have a sleeve put over the sewer line for $6000. No one ever physically came out to my house and inspected anything. I canceled the appointment and called out another plumber who was able to snake my main line with no issues whatsoever for $149. Stay far away!!!!

Anonymous S.

Raymond was quick to call us to price out an outrageous quote on jet work without looking at the issue. Then wanted to send someone to do this work and take our money before technician even walked into our house.
Nah, I am good, Not giving you my money - I could throw money at anything over the phone and get robbed.
DO NOT call this company for any work.