One Hour Rooter

Francisco P.

We called these guys for a frozen drain pipe as they had advertised a low 100 cleaning charge + trip charge. The plumber came over within 2 hours so that was nice. The trip charge ended up being 40 and then we were told that we needed to up get a 420 dollar heated pressure water service to unclog the drain.

Off course we were upset since we told them the issue specifically over the phone. It was not the plumbers fault but we should be told up front about these things.

It was cheaper to not have their $420 service and call RotoRooter who are not inexpensive in the first place.

What a waste of our time and we had to pay $140 for it.

CT S.

Paid 138 dollars for nothing. Now I will say my technician Ray was a good guy. If I could hire him on the side I would. That's where the good ends. This company makes their technicians come in and high pressure sell you on rediciulous plumbing services. NEVER AGAIN!!!!! My father in law and I fixed the issue for 125 in parts and 4 hours of labor. This company wanted me to spend north of 1000 dollars with them.

Adam S.

My Main sewer line was draining slow, so I contacted one hour rooter as I liked their up front pricing model and were ""cheaper"" than many of their competitors.

The tech arrived on time and was very friendly. (The positives of the review end here). After about an hour I heard him start to pack up, so I went down and said he didn't find anything and it appeared to be draining. I turned on my Laundry sink and few minutes later water started to back up on the floor, to which he replied ""hmmmmph"".

He commented that he did pull out a lot of grease/build up and that my line needed to be hydrojetted, for the low low price of $1,500. While this seemed outrageous, I went ahead and scheduled, but thankfully I proceeded to call around after.

I called one of their competitors and and asked how much to hydrojet a line, they quoted me 1/3 of the price of what one hour rooter wanted to charge. They then proceed to ask me questions about why I wanted my line hydrojetted. After hearing all the details, they suspected the culprit was roots and they don't recommend hydro jetting residential lines and they wanted to cable the line first, which I agreed too.

Plumber #2 arrived, and found not one, but two different points of blockage from tree roots (Mind you, one hour rooter claimed they went all the way to the main sewer and found nothing). He also pointed out one hour rooter didn't replace the clean out cover properly.

So, One hour rooter failed to the job they said they'd do and then tried to upsell. me a product they charge far more than their competitors that I didn't need.

Bridget R.

In my experience with this company, One Hour Rooter was extremely unprofessional and did not take ownership of their own services. They came to snake out my laundry floor drain, and charged me over $100. A few days later, it was clear that the drain was draining even more slowly and was now beginning to back up and overflow. When I called to report this, they said there was nothing they could do because I failed to purchase a ""warranty"" for an additional fee. I needed to pay extra for them to do their job? I don't think so. So, I basically ended up paying One Hour Rooter over $100 to make my laundry floor drain worse.

This is not a company you want to come out to fix your drain, etc. - any company that does not stand behind their services is not a company that you want to be hiring.

Nicole P.

I typically read reviews before I call a company but the gal on the phone was very nice and the other plumber wanted a $80 trip charge just to give me an estimate. What a $250 mistake!!!!

The three poor reviews are 100% correct!! The same thing happened to me. They are hucksters and won't be truthful. There prices are why too high!! His first quote for all the supposed wrong things was $500 to $1500 more than what I paid, because I kept refusing. I just wanted my drain auggered and if I didn't put the ""green"" chemicals down my drain I wouldn't get a guarantee on the work.

DONT USE THEM

Lori C.

Had a kitchen sink clog. Called One Hour Rooter because of the $99 per hour charge. Had the guy here for half a hour. He did snake the drain then said there were pipes in the basement that needed replacement. The total charge was $389 for just snaking the one drain! Really! After he left had to hire another plumber to fix the leaking pipes in the basement. Only possible reason for the leaking pipes were from the snaking that One Hour did. I feel we were totally over charged and will never call them again or suggest them to anyone. Stay far away.

Kelly S.

My review may have been a little hasty as, I admit, I did not contact the company with my complaint or give them an opportunity to make it right, which is always the best practice. However, in this case, after the owner saw my review HE contacted ME & sounded genuinely interested in the negative experience I had had. After our discussion he promised to incorporate my feedback into his training procedure we had the opportunity to clarify & remedy some misunderstandings that took place during my service call.

I have a renewed faith in this small business, their staff, practices & intentions, I would use them again & would even recommend them to to my family/friends. They are honest people who are passionate about what they do & I believe that they truly care about their customers.

Maureen O.

Zero stars but Yelp wouldn't let me choose zero! Although they did come out promptly and the person was very pleasant, he told me that he couldn't clear the clog and that I should try the bio-something which cost $250. He did say that if it didn't work I wouldn't have to pay for it, but he really thought I needed the jet cleaning - that was really the only thing that would work. That was $550. I said no to both things and paid the trip charge only. I then called Augie's Draincleaning who came out a couple days later and cleared the clog within 15 minutes for the quoted price of $99.

DO NOT USE ONE HOUR ROOTER - it's a SCAM.

Amanda L.

The first time they came out 3 years ago, they did an excellent job. They tarped my entire basement, cleaned up after themselves, and very friendly and respectful.

I called them again since they did a great job the last time. Justin was willing to work a deal with me which was great! When Ray arrived, he walked into my house with his shoes on. He went on and on about how I should get my sewer line jetted, telling me that it would cost $1500. I told him that I just wanted my sewer line cleared out. He got his things set up and I asked him if was going to tarp the area. I had to remind him on how to do his job!!! Then when he tarped, he didn't even cover around the sewer cap! So crap was getting on my carpet and everything.

Then he goes on about how he moved up to MN because of Match.com and how he wasn't with her anymore. Very unprofessional!

While he was snaking my sewer line, he kept telling me how bad it was and how it should really get it jetted. I also noticed that he only used a spear blade and not a cutting blade. I felt like he did not clean my pipes 100%.

In the end he pulled out a bunch of baby wipes so then I decided to cancel the camera appointment I had scheduled for the next day since I knew what the culprit was. He then said that I would need to pay an extra $79 for his extra time and etc. He basically was was arguing with me for the next 10 minutes.

I called Justin and explained the situation. He said that it was fine to cancel the camera. Ray was interrupting me and calling me a liar. He did not even clean up the trash bag, left my house rudely, and I was not happy with his attitude at all.

When I tried calling Justin back once Ray had left to explain how disrespected I was, Justin did not even bother to answer his phone.

VERY UNPROFESSIONAL, LITTLE CARE FOR THEIR CUSTOMER, JUST TRYING TO MAKE A QUICK BUCK OFF OF SOMEONE WHO IS GOING THROUGH A DISASTER!!!

Michelle P.

Our sewer drain was clogged and we needed help ASAP as we had out of town guests coming a few days later. We called One Hour Rooter, knowing that we just needed the sewer drain snaked and figured it wouldn't take more than an hour. We had to sign the invoice up front, stating that the first hour was $99 and there was a $40 travel fee (joke!). Whatever, we needed help, so I signed it. The guy proceeded to snake the drain, but ""hit something hard"" so he gave us the next option: a $998 high-powered water spray!!! We said no thanks and sent him on his way with our drain still clogged. Not even 12 hours later, we couldn't flush our toilets or even turn on the faucets for a minute to brush our teeth without water flooding our utility closet. We called to tell them not only had our original problem not been fixed, but it had gotten much worse and to express our disappointment in their service and after a very unpleasant conversation with the manager, he agreed to refund our payment. Thankfully, we had that money back to call a real plumber, who unclogged our drain in less than an hour.