On Time Rooter And Plumbing Guys

Mike W.

I have a Takagi tankless water heater and it was not producing any hot water. I called Adrian and he said he would be able to come out at 8am the next morning (it was 8pm already and he was honest about being busy at another site). I texted him in the morning to reschedule because I didn't have anybody home. He came out at 10am and was early. He was super responsive on the phone and via texting when I had questions and he is super knowledgeable. The manufacturer told me it was a circuit board issue and it wasn't. Adrian was able to diagnose the issue and saved me lots of money. He seems very honest and has integrity. I will definitely, hands down use him again and refer him to all my friends and family. Thanks Adrian, I am very grateful.

Danton S.

Everyone needs a local plumber. If you don't have one yet in the SGV, let me recommend one to you! On time Rooter is pretty amazing. They are prompt, forthright, and reasonable.

Jesus was awesome. Very Nice guy and very respectful to common, everyday, Japanese situation when it comes to in home customs like wearing shoe slips in the house. Big props to him for being so understanding... and aside from that, he was an amazing plumber.

Mahalo, On Time Rooters!

I found my local plumber!

Ken M.

Needed repair work on my water heater so I send a estimate request to several plumbers on yelp. Adrian responded quickly and gave me a fair price on a thermal coupler. After a few messages, set the appointment for 2pm. Jesus came right on time, replaced the part and had the water heater working in 40 mins. Good price, quick work, hot shower!

Chris Nhon L.

Alberto came quick and unclogged my kitchen sink. No extra charge for showing up unlike some other close by company. Made some recommendations and act professional.

Cathy D.

Great work by these guys! Super responsive and fast!

Messaged them late last night when our toilet and shower flooded with water. We set an appointment for early this morning and Adrian arrived promptly. They started working on snaking the clog but discovered that there was a bigger issue. They left and came back with a bigger snake and it resolved the issue but it would only be a temporary fix. We could have ended the work and called it a day but we didn't feel comfortable having this issue haunt us in the future. Instead of trying to upsell us on many repairs, they took the time to show us the issue with their camera and recommended the best solution to resolve our main pipe clog.

After the fix, they even took extra time to show us with the pipe camera that the clog is now gone! Unfortunately, we saw a few cracks in the pipe that may need future repairs but they don't recommend it right now since it's fine. Honest guys. Hopefully the crack won't get bigger but as the least they provided us a heads up in case something comes up in the future with how the tree roots may grow around the pipes.

Thank you so much Adrian and Caeser!

Maria D.

Adrain was prompt (even early), communicative and clear about what he would do, polite, and professional. What a relief on such short notice! The invoice was easy to access, understand, and it explained what was done + recommendations. I highly recommend On Time Rooter. Thanks Adrian!

Mikey L.

Adrian and Cesar were very helpful to snake out a clogged pipe and toilet on short notice, especially on a Sunday. I appreciate their work attitude and trust them to do a bigger scope of work in the near future.

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He is really professional and patient. I will definitely recommend him to other people.

Robert J.

On time is a good plumber. I called them with an urgent plumbing problem on Christmas Eve and they really helped me when everyone else was closed. Adrian is very fair and prompt. He communicates well and gets the job done right.

Elsa T.

It's not a good Sunday when sewage is coming up from your shower drain and toilet. An initial call to one plumber was a no go on a Sunday. But after leaving a message with Adrian, he called back within 5 minutes and arrived within 2 hours. He and Cesar fixed the problem and suggested a more permanent solution at a very reasonable price! Work was completed on time as promised. Adrian initially thought more work might be needed. He made a point of ensuring that I would be available when he snaked the camera down. We both viewed the pictures together and Adrian concluded that additional work was not needed! Totally professional, polite and honest! Highly recommended!