On The Level Contracting

Denise C.

I paid HD for 2 special order doors and installation. HD does not have more than one installer, its a monopoly. The outcome was awful. The installer installed 2 damaged doors and 2 damaged door jams immediately seeing nail holes and painted patchwork on door jams/doors. The screws they put in did not match the hinges, the trim work corners did not lay flat, the shoe molding needed a miter saw, none was brought. I would not recommend these installers to anyone, I also see white speckled caulking on the door sweep.

Sebastian D.

Home Depot sent this company to install equipment I bought. After several delays and then seeing the low reviews here I'm cancelling and calling a more serious company.

Gregory R.

Simple task. Install a Storm Door. The office personnel are rude and will not let the customer finish talking. I was not happy at the fact that they called twice and could not reach me. They could have in turn had Home Depot call me. Instead, they were upset that my voice mail was full. They made an appointment between 1-4. The person got here after 3 and was taking a long time to do things. I had to go. When I got back the job was not finished. I called to ask why. Obviously, I'm not happy. One of the most important pieces is not on the door. So it swings open. Which can cause the door to become unstable. But, the person that I spoke with didn't let me vent. They wanted to continuously talk over me. That is not good customer service. You let the customer speak. Once there is silence, you get your turn. The person on the phone didn't seem to care if I was happy or not. Unfortunately, Home Depot only uses this one Company. Sad that I now have to finish the job myself. Or hire someone to do so. No wonder the overrating is 3.0.

B. C.

AVOID THIS COMPANY AT ALL COST. They are extremely unprofessional. Still upset about the recent experience. They are contracted via Home Depot. And now because of their unprofessional behavior, I will never buy any appliances from Home Depot because of this terrible company.
I simply asked for a breakdown of the estimate they provided. They did not include any line items on their estimate. Like most customers, I'm trying to compare prices and services. As I was asking for the breakdown of the estimate, I was comparing the prices to lowes as their (Lowes) estimate was broken out.
The rude ignorant unprofessional chic in the background literally said ""well then go to lowes!"" I heard her clear as day and it sent me over the edge. First off, your estimate has zero details so how is a customer supposed to know what's included. Then you send your customers to the competitors.
Avoid this raggedy company. They are rude and could care less about their customers.

Larry B.

They installed a couple doors at our house. Afterwords they took our historic hard wood door without asking. When I called to ask for it back they said ""you didn't say we couldn't take it"" and George proceeded to yell at me and then hang up on me. George is a horrible manager and I will never go back to these people. Who steals doors from your customers?

Spike C.

They did an installment through home depot that resulted in being faulty. Through the claim process, the manager (George) fabricated lies of how the damage occurred. This was very disturbing to me. Just avoid them & Home Depot installments at all costs. The damages werent that costly, but the manager from the get go was denying any accountability before even making an inspection. He then lied to Home Depot & the insurance about the work done & what transpired. Im actually shocked on how this is all being handled by him.

Harry P.

Home Depot sent this company to install the door we bought. They installed it poorly, failed to acknowledge a defect, had to borrow a Phillips head screwdriver, and tried to pass off as 'finished', locking door with either deadbolt _OR_ doorknob but not both (""I'm a doorman! I do doors!). We challenged installer James to fix it and found his repair unacceptable (along with swearing ""I said watch your step dammit"" at my daughter). But he said ""there's nothing I can do"" and left. Called, emailed and visited home Depot manager - they apologized and results are pending.

Then the OTL ""manager"" George called and kept insisting how ""fantastic"" his installer was. Claimed installer enlarged mortise--he didn't. Never acknowledged OTL mistakes, said we just didn't like James and shifted accountability to the manufacturer. Told me to take it up with home Depot and hung up. I don't recommend using this company for anything. In the 9 hours installing the door, James had ample opportunity to bring to light manufacturer defects and ask our input. Not worth $99 much less $700 we paid for installation.

Timmy G.

Peter and his team helped me with a basement remodel (framing, drywall, lighting, crown moulding, electrical, etc). After iterating only a handful of times, he got to work and the end product was exactly as I envisioned it. The work was completed in a timely fashion and with attention paid to every detail. Peter is very enthusiastic about his business, customers and work. He's very responsive to questions and feedback over the course of the job and my satisfaction was obviously his top priority. He will definitely be the first I call for my next renovation!

Jessica M.

Peter and his team just finished our guest bathroom remodel and our experience with them was nothing less than great. Peter pays a ton of attention to detail and worked with me on every aspect to make sure everything was exactly what I wanted. I appreciated that he checked in consistently to make sure everything was being done as planned. The guys doing the work were great as well and always kept the area clean. We love the final results and plan to use them for our basement remodel as well. Highly recommend!

Kevin B.

Just completed having my basement finished with OTL. I worked with Peter and it turned out better than I could've expected. With any project there will be surprises and Peter took care of them without hesitation. I got regular updates on the job and the workers were professional. I'll be using them again for some upcoming bathroom projects.