On Point Plumbing Systems

Janet J.

First I want to share that I've used On-Point before and had a good experience. This time however it rates a one, or less if I could. They were assigned by my home warranty company to replace a wall heater in a rental. They replaced the heater and it works fine. The problem is the technician (the owner of the company) told the tenant she could turn the heater on at the thermostat ""but the other buttons don't work"". They are only able turn the heater on and off manually at the thermostat, but cannot control the temperature. It's only on or off and nothing else. The technician/company owner didn't tell me there was a continuing problem with the system. If i would of known I would of addressed it at that time. The tenants didn't complain and I found out later from the mother of one of the tenant's that they still do not have a functioning heater. I called and spoke to receptionist and also the office manager. I was told that the system was working properly when the service was ""completed"". On-Points solution is for me to call the warranty company and start another claim. Yep, I had to pay $85 to schedule another appointment. And they get another huge fee to diagnosis the problem that they left me. I've contacted the warranty company and On-Point to solve the issue. Hopefully the solution will be on point this time!

Lamar T.

As a veteran i have never felt more disrespected and taken advantage of than the way i was treated by this company. If you are in texas i suggest you stay away from these guys. My home warranty company contracted them to access an issue with my delta faucet. The technician Hugo was supposed to arrive on Wednesday by 12 noon. We waited until 1500 and he was a no show. I called on point and the lady said there was an issue and she would check to see if he would still be able to come out. After 30 minutes I called back and I was informed that he would not and was rescheduled for the following Saturday. Hugo showed up and after reviewing the situation said that he had to replace a part in the lever that controlled the water. After he replaced it the issue was not resolved. He then stated that the whole faucet needed to be replaced. However he would have to order the part. He came back the following Monday to replace the faucet. He also charged m3 over 300.00. He stated that the however warranty company only paid for the first fix of the faucet. In which he was doing the diagnosis and because he used a part. Even though that didn't fix the issue. He also stated that the residual 300 is for replacing the faucet of which the home warranty company only covered about 150 of an estimated 500 dollar job. We contacted the home warranty company right then and there. They informed us that the coverage for the complete replacement was 400. Hugo informed that the charge for the first visit and parts repair was billed and paid for. However the second visit and subsequent replacement. Had yet to be filled. I asked why the part used in the first visit was billed for when it wasn't the issue. I was told because he used a part. At the end he took the old old faucet with the new part with him to dispose of it. Hence I paid for a part that wasn't the problem and for a new faucet. Turned out that the issue was the solenoid wich is typical of a delta touch faucet. ??