Omaha Drain

Erika A.

Wow did I have a journey with this company. I originally hired the company in early May to fix a leaking pipe in my garage. I was told this could be completed. I was also told a scope of the piping under my garage warranted being replaced. I agreed to all of this and paid $1000 down payment. I asked when the work could be done, and I was told that hopefully by the following week, but there was no guarantee it could be done that soon. I waited 3 weeks, and after never hearing back, I called back and asked what the plan was for my piping. I was told that the company thought I had canceled the job. I said that I had spoken to no one after paying $1000 and fully expected the job to happen. The company agreed to come out several days later. They worked for a few hours on a Thursday, didn't work on Friday, and didn't come on Monday until I called around noon asking why no one was there yet. On Tuesday, I realized the plumber assigned to the job had never even been told about the piping above ground in my garage. He asked if I wanted this job added on. My jaw dropped. No one knew what the actual work was supposed to be? He said the original tech who had come out a month before needed to come out again, as he had no memory of the job. At this point, I spoke with the office manager to express my frustration. Why was I calling and essentially managing this company? I was told the plumber and tech would come out first thing Wednesday morning. When I received a text Wednesday saying the tech would be delayed by several hours I lost it. Multiple people had told me my project would become the priority after I had gone back and forth with them so many times just trying to get the project started. The owner of the company was made well aware of this cluster by the office manager, and at no point was an attempt made to do any sort of service recovery. Did they eventually do the project? Yes, but only after I made countless calls

Matt O.

We live in a 1950's home. And, you guessed it, our cast iron plumbing needs to be replaced. And what has been looming over our heads is a plumbing project that will certainly be in the tens of thousands. With a project this important we needed a quality inspection with expert service. Omaha Drain delivered.

*Special shout-out to Steve Springer - the in-home technician. He was prompt, professional, obviously knew what he was doing, and was there to help fix the problem (not to make a buck). Not to mention personal and friendly. Thanks Steve!

Helen P.

I had 3 different crews working to replace the drainage system under my basement on some of the coldest days this winter. All 3 crews were great.
The outside crew, Roy and Blake, had to dig in ground that was frozen solid and then cleaned up the yard beyond our satisfaction and laid a ground cover that contained grass seed to help it recover in the spring.
The inside demolition/pipe replacement crew from the Ukraine surrounded the area with plastic that made our basement look like it was in quarantine. They also covered the floors leading to the outside with plastic floor covers. I expected to have dust all over my home, but due to their efforts my house had minimal dust. They put in some very physical work hauling out broken concrete and laying new after replacing the pipes.
The 3rd crew of plumbers (Jack and Jake) that took care of the rest of the plumbing, were incredibly thorough with all the large and small details that came up and very personable. They listened to any concerns that I had along the way and made sure that I was satisfied with the results.
All 3 crews were very agreeable to work with and very friendly. They came when they said they would be there and put in long hours. I would call them again if a situation arises.
The workers themselves I would rate 5 stars. I only gave a 4 because of the expense, but then again what isn't expensive in the home repair business these days?

Marissa G.

Pretty sure we hired the 3 stooges to do our plumbing. Supposedly we needed both pipes to the street and under the house replaced, I say supposedly because of how shady I have since discovered they are. They began work on 12/18, they frequently just walk in without knocking and leave my front door open allowing my cats to escape. They also broke our water line and couldn't figure out how to turn in off resulting in flooding in my basement and no water for 3 days. They also tried to contract out fixing the water line but decided the other company quoted too much. Their initial city inspection failed because of things that they were already aware of needing fixed. Our yard, basement, driveway and street have been torn up for weeks and for the price we paid work should have been done quicker and better. Do yourself a favor and call someone else.

Kathleen K.

Think twice before hiring Omaha Drain. I question their honesty and integrity, especially when dealing with the initial sales person and with upper management.
On the other hand, Joe the plumber was honest, capable and professional. Same with Jackson when I spoke with him on the phone. Long story short, I did not end up hiring Omaha Drain. They were way more interested in $$ and not the customer. Do they not know that word of mouth is the best form of advertising??

Kellie K.

Major rip off, shop around before even considering using them. Charged us 39.9k for a job that should've been under 15k

Mike L.

well let's just say they wanted $758.00 to pull a toilet after they charged me $258.00 to spend 15 minutes trying to snake it and didn't work. they are greedy.

Cameron C.

First off, they got me scheduled immediately, and the technician was courteous, professional and competent -- no complaints there.
The webpage says ""$99 Drain Clearing Special. Any Toilet, Sink, Or Drain. Call Omaha Drain Now For Immediate 60-Minute Response"". In smaller print it says ""*Applicable to Main Sewer Lines Only"". So, instead of paying $99, I ended up paying $296.39. I'll be going back to the other company I've used in the past that only charged me $99. I can't see the justification for charging an extra $196.39 to insert the snake into the kitchen line (which I already had disassembled) vs. the main line; it was 30 minutes work with no parts involved, so I figure that's an hourly rate of almost $600!

Storm O.

We have had the worst experience ever. Our sewer backed up.. Start 11 March - 22 April and still counting.
What was supposed to be a 5 day job ended up being 6 weeks. They would not come on time (or not come at all those days), never have the parts when they came to house, leave for hours if not till next day, keep failing city inspection. Which they were doing short cuts, which thankfully the city inspector seen.
Most of the time they would say they were coming, having us wait for hours and then say ""we had an emergency."" I guess our house with floor gutted out with expoawd pipes and holes in our wall don't count as an emergency.
They had no consideration that we had to leave work every time; use our vaction, which ended up being in the hole. So imagine leaving work for 6 weeks in a row without having vacation time left.
But what they was quick to charge a hefty bill. No discount for all the trouble, inconvenience, and failure on their part.
Mind you we still have water standing water coming into our laundry room and basement bathroom.
DO NOT go with this company. Save your time and energy.
Been trying to get a hold of the head person which, will still have not received name or number.
Mr. Aaron refuses to come out and check the problem.

Mark S.

Omaha Drain replaced our main line. They messed up and had to return a month later. They realized they messed up, said they would fix the problem. They re-dug a giant hole in my yard, and have left it there for 4 weeks.

Communication is almost impossible at this point. They will respond when there is money to be made; but when it comes to fixing a problem they caused, nothing. When I call the main office, the receptionist says that someone will call me back, they never do. I now have the numbers of the project manger and boss, they are quick to assure me that I am top priority, and yet 4 weeks and multiple permits, no clue as to why this isn't completed yet.

I have been told multiple times in these 4 week, that they will be starting the work. The latest was two days ago, the boss told me that they would be by tomorrow and the next day to start working. They showed on and put a safer fence around the hole in my yard and that is it. It is now two days later, no work has been started, and the project manger and boss will not answer their phones. ""Priority"" is meaningless here.

Omaha Drain has serious issues with taking on bigger projects such as line replacement; they have even bigger issues fixing their mistakes.

Omaha Drain, despite all their promises, has proven to have questionable quality of work and business ethics.