Omaha Drain

Kathleen K.

Think twice before hiring Omaha Drain. I question their honesty and integrity, especially when dealing with the initial sales person and with upper management.
On the other hand, Joe the plumber was honest, capable and professional. Same with Jackson when I spoke with him on the phone. Long story short, I did not end up hiring Omaha Drain. They were way more interested in $$ and not the customer. Do they not know that word of mouth is the best form of advertising??

Kellie K.

Major rip off, shop around before even considering using them. Charged us 39.9k for a job that should've been under 15k

Mike L.

well let's just say they wanted $758.00 to pull a toilet after they charged me $258.00 to spend 15 minutes trying to snake it and didn't work. they are greedy.

Cameron C.

First off, they got me scheduled immediately, and the technician was courteous, professional and competent -- no complaints there.
The webpage says ""$99 Drain Clearing Special. Any Toilet, Sink, Or Drain. Call Omaha Drain Now For Immediate 60-Minute Response"". In smaller print it says ""*Applicable to Main Sewer Lines Only"". So, instead of paying $99, I ended up paying $296.39. I'll be going back to the other company I've used in the past that only charged me $99. I can't see the justification for charging an extra $196.39 to insert the snake into the kitchen line (which I already had disassembled) vs. the main line; it was 30 minutes work with no parts involved, so I figure that's an hourly rate of almost $600!

Storm O.

We have had the worst experience ever. Our sewer backed up.. Start 11 March - 22 April and still counting.
What was supposed to be a 5 day job ended up being 6 weeks. They would not come on time (or not come at all those days), never have the parts when they came to house, leave for hours if not till next day, keep failing city inspection. Which they were doing short cuts, which thankfully the city inspector seen.
Most of the time they would say they were coming, having us wait for hours and then say ""we had an emergency."" I guess our house with floor gutted out with expoawd pipes and holes in our wall don't count as an emergency.
They had no consideration that we had to leave work every time; use our vaction, which ended up being in the hole. So imagine leaving work for 6 weeks in a row without having vacation time left.
But what they was quick to charge a hefty bill. No discount for all the trouble, inconvenience, and failure on their part.
Mind you we still have water standing water coming into our laundry room and basement bathroom.
DO NOT go with this company. Save your time and energy.
Been trying to get a hold of the head person which, will still have not received name or number.
Mr. Aaron refuses to come out and check the problem.

Mark S.

Omaha Drain replaced our main line. They messed up and had to return a month later. They realized they messed up, said they would fix the problem. They re-dug a giant hole in my yard, and have left it there for 4 weeks.

Communication is almost impossible at this point. They will respond when there is money to be made; but when it comes to fixing a problem they caused, nothing. When I call the main office, the receptionist says that someone will call me back, they never do. I now have the numbers of the project manger and boss, they are quick to assure me that I am top priority, and yet 4 weeks and multiple permits, no clue as to why this isn't completed yet.

I have been told multiple times in these 4 week, that they will be starting the work. The latest was two days ago, the boss told me that they would be by tomorrow and the next day to start working. They showed on and put a safer fence around the hole in my yard and that is it. It is now two days later, no work has been started, and the project manger and boss will not answer their phones. ""Priority"" is meaningless here.

Omaha Drain has serious issues with taking on bigger projects such as line replacement; they have even bigger issues fixing their mistakes.

Omaha Drain, despite all their promises, has proven to have questionable quality of work and business ethics.

Andy G.

Ridiculous highway robbery. Charged $300 to clean out a drain (which they didn't actually complete), and wanted $600 to install a dishwasher which was sitting there ready to be put in. So I had a guy come finish the drain for $50 and he put in the dishwasher for $75. Stay away from Omaha Drain. Will never use them again.

Cory P.

Do not hire this company plumber who we now know is the manager backed into my house breaking my gutters and instead of apologizing gets out and tells me to calm down not that big of deal it's like 10 dollars to replace . Are you kidding me.

Ryan S.

Called in the morning about a kitchen sink clog. Asked about pricing and they said $49 service fee plus what it costs to clear the clog. I asked again if they could give me a rough idea and said no they can't over the phone. When the technician got here he said within 30 seconds kitchen sink is $250 to remove a clog plus the $49 service fee. Called Burton and they said $93 or its free. I won't ever trust Omaha Drain as they seem like a gotcha company.

Susan Williamson B.

They upcharge and and charge twice the cost to snake a clogged drain as compared to Major Drain. They did the job and come the same day but you pay a premium. I would wait for Major Drain to come.