Omaha Drain

Mark S.

Omaha Drain replaced our main line. They messed up and had to return a month later. They realized they messed up, said they would fix the problem. They re-dug a giant hole in my yard, and have left it there for 4 weeks.

Communication is almost impossible at this point. They will respond when there is money to be made; but when it comes to fixing a problem they caused, nothing. When I call the main office, the receptionist says that someone will call me back, they never do. I now have the numbers of the project manger and boss, they are quick to assure me that I am top priority, and yet 4 weeks and multiple permits, no clue as to why this isn't completed yet.

I have been told multiple times in these 4 week, that they will be starting the work. The latest was two days ago, the boss told me that they would be by tomorrow and the next day to start working. They showed on and put a safer fence around the hole in my yard and that is it. It is now two days later, no work has been started, and the project manger and boss will not answer their phones. ""Priority"" is meaningless here.

Omaha Drain has serious issues with taking on bigger projects such as line replacement; they have even bigger issues fixing their mistakes.

Omaha Drain, despite all their promises, has proven to have questionable quality of work and business ethics.

Andy G.

Ridiculous highway robbery. Charged $300 to clean out a drain (which they didn't actually complete), and wanted $600 to install a dishwasher which was sitting there ready to be put in. So I had a guy come finish the drain for $50 and he put in the dishwasher for $75. Stay away from Omaha Drain. Will never use them again.

Cory P.

Do not hire this company plumber who we now know is the manager backed into my house breaking my gutters and instead of apologizing gets out and tells me to calm down not that big of deal it's like 10 dollars to replace . Are you kidding me.

Ryan S.

Called in the morning about a kitchen sink clog. Asked about pricing and they said $49 service fee plus what it costs to clear the clog. I asked again if they could give me a rough idea and said no they can't over the phone. When the technician got here he said within 30 seconds kitchen sink is $250 to remove a clog plus the $49 service fee. Called Burton and they said $93 or its free. I won't ever trust Omaha Drain as they seem like a gotcha company.

Susan Williamson B.

They upcharge and and charge twice the cost to snake a clogged drain as compared to Major Drain. They did the job and come the same day but you pay a premium. I would wait for Major Drain to come.

Joe D.

Technician arrived a little bit earlier than planned which worked out well for us. Solved the problem in 30 minutes which was fantastic. The pricing was a bit of a shock. $251 included a $39 fee for showing up and $199 for the ""first hour"" of running a snake down the drain.

Rob K.

I would have to say be warned before they start snaking your drain,, it's a good possibility they're going to chew a hole through your pipes and they don't warn you before starting it so they may put a hole in your pipe and leave your house and you could have water damage in your basement from improper drain cleaning,, that's what happened to me and it ended up being very costly I would not recommend to anyone

Terry O.

What a drag it is to have a blocked kitchen sink. Luckily I knew to call Omaha Drain due to a previous experience with a blocked toilet at my brother's house. I called in the afternoon & they were able to come the next day. Jesse called that morning to tell me he would be there before noon. He showed up about 11. I took the dogs for a ride in the car so they wouldn't bark the whole time, but Book Guy, my hubby stayed. He reported back to me by phone to describe the black gunk that was coming out of the drain. Apparently there was some problem with the basement floor drain too. Book Guy said it was a big mess. Jesse did a good job cleaning & disinfecting the mess. I could tell something had happened due to a bit of bleach odor but not much mess & the drain works again! I did see that something had sprayed a post, but that was easy to clean up myself. We were offered an additional service at a discount to further clean the pipes by power washing. Thank- you, Jesse and Omaha Drain

Al S.

Had a slow draining kitchen sink. He left us with a kitchen sink with standing water in it as he drove away with $192.00 and us looking for someone else to unclog the drain. For the life of me I couldn't understand how anyone would ever want to call them. If you like to pay for making things worse give them a call. 1 star is as low as you can rate them. I would have given them a -10 stars!

Janet B.

The Most deceptive owner crook ever. Charged me 100 for 5 dollar part. Took advantage of me. When confronted hung up on us. Never allow in your home. The website is not updated prices are more. Tells you one thing then charges another. Embarrassed they took me to the cleaners twice. Do not trust them. Get someone good. Would have rather had rotor rooter that knew what they were doing. I'm out over 500 from this deceptive crook.