Olshan Foundation Repair

Shawn E.

$9000 down the drain!
We got in touch with olshan last year after we had rainwater flood our home. They showed up and seemed to have a solid solution to the problem. A drainage system with a pump was installed, even their employees (mid installation) doubted the size and the ability of the system. We expressed our concern to the survey man, and he ASSURED US that it would function and be able to handle any rain or standing water we would have.
Fast forward later that year and it did not, I had to be out in the rain with a backup pump and unclogging drain inserts to keep the water out of my home.
We got in touch with them and they told me they would be unable to help us without installing another pump and charging me more money. We came to an agreement and they made a backup option for the water to flow.
2 weeks ago I was out in the hail fighting the water because we came to the same issue.
They're crew lead came and said they would do a swell and make this situation right for us. He also agreed that the system was not sufficient in the first place.
So he called me this morning and said that they would not have a solution for me without more money on my part, and that the system should in fact be plenty to manage my water but the debris on my property is preventing the drains from working properly, and that it is on me to prevent mud and tree droppings from clogging the system during. Fun fact I clean and service this system before every storm.
So I spent roughly $9000 for a system that does not do the job and I am still expected to be out in the storm to babysit the issue.
This is unacceptable and I hope this aids them in realizing it, and whoever happens to be reading be aware.

Hank M.

Olshan claims to offer a lifetime warranty which will always be honored by other Cable Lock companies. However, I had my foundation repaired by another Cable Lock company that Olshan bought, and they refuse to honor that warranty. They say that they're not really a "Cable Lock" company anymore, they're a "Cable Lock ST Plus" company (they still use the same logo), as if that were an acceptable reason to renege on a lifetime warranty agreement.

I have no idea if there are other, more reputable companies who offer more reliable lifetime warranties, but it might be worth checking around before you commit to Olshan. A lifetime warranty on a foundation repair can be a valuable asset when you go to sell your house, and it's disturbing to learn that I no longer have one.

Rose R.

Normally when a Company comes out, you expect it to eventually cost you money before they leave. Olshan totally threw us a curve ball. After having to reschedule several times because of holidays and such, we got our schedule together and met with the gentleman from Olshan. Very polite and very respectful man. As we watched him do his job, we just knew that somehow it was going to be money going out the door. When he got finished and told us our house was perfect and we were not going to require their services, we were blown away. He told us what to do to maintain our home and avoid possible foundation problems later and what to watch for to catch any signs of trouble before it got bad. What an awesome company. Not sure where the lower reviews came from but our experience was amazing. We highly recommend Olshan.

Sarah K.

I srarted out wanting to give Olshan a 5 star review. The Olshan people are friendly, the work was exactly what I wanted. Robert Wise came out to do the measurements and explain what needed to be done. I highly recommend him, he answered all my questions and never judged if they seemed dumb since this was my first time dealing with foundation issues. All the Olshan people were courteous and a pleasure to deal with. I am very pleased with the work quality, and would recommend Olshan, just warn people they are not perfect.

They lost a star because when I came home there was dried urine all over my toilet, trash, used masks in my yard and bedroom laundry basket, scrapes and damage to my walls from where their equipment had banged up against it and tools left in my yard.

They lost another star because the plumber they promised would come out to run hydraulic tests and sign off on the foundation repair essentially ghosted me and the Olshan people did not seem to care. I called Olshan 4 times and emailed them 3 times to let them know and I never got a response. They emailed the plumber after I called, copied me on it so I was able to google the plumber for a phone number. I called the plumber directly and never got a call back. I asked Olshan for another plumber and never got a response. I ended up hiring my own plumber, but Olshan either needs to tell people to hire a plumber for the test or honor their word and get a reliable plumber.

LA C.

Olshan Foundation

We just had our foundation repaired by Olshan Foundation. The workers did a fantastic job, so far everything looks good. Unfortunately, we did have a few issues that damaged our relationship with Olshan.
For some reason, Olshan is unable to provide an itemized statement. What they provided is in no way itemized.
The job was to take around 15 hours. The workers were here until 7 pm the first two days. They were supposed to leave hours earlier. We expected disruption, but having the workers here past 5 pm was an intrusion and very uncomfortable. The workers had to come back for a third day. The job lasted 26 hours, which was far too long.
But the most disturbing part of this experience is the concrete silica dust is covering almost everything in our home. The men put a plastic cover on one bed. They did not protect anything else in the entire house. This dangerous dust is on everything, and it will take days to remove.

We'd appreciate someone from Olshan contacting us with the authority/ability to make this right.

The Cava's

****Reply from Olshan Foundation Repair
Jul 20, 2021
Thank you for your feedback. Our Quality Assurance is jumping on this right now.****

8.4.2021 We were hopeful, but unfortunately, we have yet to hear back from Olshan's or their Quality Assurance office. Quite a disappointment.

Barbara M.

I had them do polyurethane concrete leveling on a porch. They arrived on time, were very professional, and did exactly what they said they would do. I was very pleased with results.

Larry F.

Olshan sub contracts the work out so just use the subcontractors at a fraction of the price. Texas Foundation Services completed repairs on my house under the name of Olshan. Just call them and save thousands for the same work/workers literally.

Ann M.

Mr Don E arrived on time which was very much appreciated. He walked the house inside and out and then gave us his professional opinion. This is my mother's house and she is 82. He told my mother that the house had the normal settling for a house it's age, assured her that the house was not going to fall down and no repairs needed. I was so relieved to hear this good news and impressed with Don's professionalism and integrity. Why? Because I truly feel that there are some that would take advantage of the elderly and have them pay for repairs they really don't need. THANK YOU Don for your professionalism, honesty and integrity. Every company should have experienced, honest employees who carry a good tune like you!!

David P.

Selling our house, with a lifetime transferable warranty on foundation repair. They will not honor their warranty. Total scam. Do not use this very much less than honest company. We told the buyers of our home that we had a transferable lifetime warranty. Olshan will not honor it. We lost our sale on our house because of the scammers. Now we have to go through this house sale all over again!

Ali A.

I had basement seepage in my property. 2 months after signing the contract they came and told me they can't do the repair because I didn't make it ready for them, although their salesperson didn't tell me anything about preparation. they wanted to reschedule for 2 months later but I asked for a refund. they charged me $400 just for coming to my house. Don't trust them!