Olshan Foundation Repair

Sarah K.

I srarted out wanting to give Olshan a 5 star review. The Olshan people are friendly, the work was exactly what I wanted. Robert Wise came out to do the measurements and explain what needed to be done. I highly recommend him, he answered all my questions and never judged if they seemed dumb since this was my first time dealing with foundation issues. All the Olshan people were courteous and a pleasure to deal with. I am very pleased with the work quality, and would recommend Olshan, just warn people they are not perfect.

They lost a star because when I came home there was dried urine all over my toilet, trash, used masks in my yard and bedroom laundry basket, scrapes and damage to my walls from where their equipment had banged up against it and tools left in my yard.

They lost another star because the plumber they promised would come out to run hydraulic tests and sign off on the foundation repair essentially ghosted me and the Olshan people did not seem to care. I called Olshan 4 times and emailed them 3 times to let them know and I never got a response. They emailed the plumber after I called, copied me on it so I was able to google the plumber for a phone number. I called the plumber directly and never got a call back. I asked Olshan for another plumber and never got a response. I ended up hiring my own plumber, but Olshan either needs to tell people to hire a plumber for the test or honor their word and get a reliable plumber.

LA C.

Olshan Foundation

We just had our foundation repaired by Olshan Foundation. The workers did a fantastic job, so far everything looks good. Unfortunately, we did have a few issues that damaged our relationship with Olshan.
For some reason, Olshan is unable to provide an itemized statement. What they provided is in no way itemized.
The job was to take around 15 hours. The workers were here until 7 pm the first two days. They were supposed to leave hours earlier. We expected disruption, but having the workers here past 5 pm was an intrusion and very uncomfortable. The workers had to come back for a third day. The job lasted 26 hours, which was far too long.
But the most disturbing part of this experience is the concrete silica dust is covering almost everything in our home. The men put a plastic cover on one bed. They did not protect anything else in the entire house. This dangerous dust is on everything, and it will take days to remove.

We'd appreciate someone from Olshan contacting us with the authority/ability to make this right.

The Cava's

****Reply from Olshan Foundation Repair
Jul 20, 2021
Thank you for your feedback. Our Quality Assurance is jumping on this right now.****

8.4.2021 We were hopeful, but unfortunately, we have yet to hear back from Olshan's or their Quality Assurance office. Quite a disappointment.

Barbara M.

I had them do polyurethane concrete leveling on a porch. They arrived on time, were very professional, and did exactly what they said they would do. I was very pleased with results.

Larry F.

Olshan sub contracts the work out so just use the subcontractors at a fraction of the price. Texas Foundation Services completed repairs on my house under the name of Olshan. Just call them and save thousands for the same work/workers literally.

Ann M.

Mr Don E arrived on time which was very much appreciated. He walked the house inside and out and then gave us his professional opinion. This is my mother's house and she is 82. He told my mother that the house had the normal settling for a house it's age, assured her that the house was not going to fall down and no repairs needed. I was so relieved to hear this good news and impressed with Don's professionalism and integrity. Why? Because I truly feel that there are some that would take advantage of the elderly and have them pay for repairs they really don't need. THANK YOU Don for your professionalism, honesty and integrity. Every company should have experienced, honest employees who carry a good tune like you!!

David P.

Selling our house, with a lifetime transferable warranty on foundation repair. They will not honor their warranty. Total scam. Do not use this very much less than honest company. We told the buyers of our home that we had a transferable lifetime warranty. Olshan will not honor it. We lost our sale on our house because of the scammers. Now we have to go through this house sale all over again!

Ali A.

I had basement seepage in my property. 2 months after signing the contract they came and told me they can't do the repair because I didn't make it ready for them, although their salesperson didn't tell me anything about preparation. they wanted to reschedule for 2 months later but I asked for a refund. they charged me $400 just for coming to my house. Don't trust them!

Leslie W.

My house has had some weird issues with tiles cracking and tenting and I called to have them check out the issue thinking I'd need a ridiculous amount of repair work. Olshan came out for a free estimate, inspected everything, didn't upsell me or snow me over by saying there was a problem that I didn't actually have. Instead they explained all the reasons that this could be happening, showed me the measurements and explained why it isn't my foundation at all. Then spent a good amount of time teaching me what to look for, how to assess, and when I would really need to call them. Dry pleased, and if I ever do need foundation repair I'll call them first thing!

Garry S.

Olshan completed the installation of 8 piers to level our garage slab, which included a driveway piercing. They completed the work in one day. The sprinkling system in the area where they were working was not damaged. They cleaned up the area and repaired the concrete piercing very well. During the clean up process a hose reel was inadvertently destroyed but Olshan replaced it promptly with no argument. Olshan did work on the foundation of our house 18 years ago and we found them to be very diligent in the installation of piers to support the foundation. They also did a complete review/evaluation of the residence on this most recent visit and found everything was still in spec.

Jeremy H.

About that Lifetime Warranty: Our local franchise went out of business before we noticed problems. I called the headquarters several times. No one ever answered my calls or returned them. I emailed them multiple times without ever getting a response. I called the franchises closest to my house which told me they couldn´t help (in their defense, each of them are 4 hours away and not responsible for the original work).

I saw on Olshan´s website that they advertised a 4 star rating from a company I had never heard of. I went there and told my story... and my review was pulled because Olshan disputed it! After not answering/returning my calls and emails, they had the NERVE to dispute my review. After a back and forth with that rating company where I had to provide multiple pieces of evidence that I was a real customer with a real issue, my review got restored to that site.

The whole experience left me thinking that they are not honorable. I would advise others to seek help elsewhere.