Oliver's Plumbing

Megan Mike S.

My bathroom remodel was scheduled to have vanity sink plumbing installed and shower head moved and body jets put in. Unfortunately the day of my apt Oliver's shut down due to Covid. I called the following Monday to have my service reschooled spoke with a male who informed me they would be out Wednesday to do the work between 845-9am, I waited no one showed so I called and Oliver's informed me that my service was for Thursday and not Wednesday, so 2 days with time taken off of work and still no plumber. Thursday my husband went into work late to stay for the plumber in am and when the plumber showed up at 845 and saw the work to be done he stated """" I am to old for this"""". My husband called the manager and explained our concern over this, my husband proceeded to show the employee the placement of the shower jets and left for work. When the work was finished (1 sink now with a hole in the 1700$ vanity, (was supposed to be 2 sinks), and 4 body jets completely wrong placement- like placed for a 600lbs person (I have pics) my husband stopped payment and we called Oliver's at 430 of course to be told their on service now. We called back Friday am, finally got in touch with the manager at 11:30ish who was telling me they'll have to schedule me etc. and in mean time by bathroom tile etc would be on hold as we wait on the plumber. This was not acceptable so I complained, they managed (the manager and owner) to come out that Friday and saw the jets in the wrong area and the sink. The owner prior to getting to my house was on the phone with the manager (Dave manager, John owner) and made the comment to Dave """"lets just fix it and get these people off our asses"""") Dave knows I heard it because we discussed it after. They did move the jets to the appropriate location, my sink plumbing was still where the original employee placed it (I was told it could only go there- not the case because I had a different company plumb the other side without issues- I have pics). I have not reissued a check as I feel there should be some form of decency on Oliver's part to make us somewhat happy with the frustration, poor work, rudeness, and lack of care on their part to do a good job and satisfy the customer. They billed us for 7.5 hrs. and their employee was present at 8:45 speaking with my husband about the job (I guess they charge for that, did you know they charge for drive time? Ask them, that's what I was told) and he was done at 3:09 took him 40mins to write up the bill, I have text messages. That's roughly 6hrs of work not 7.5. Sad that this is the kind of business they are running. By the way their employees also start their day after getting to the office by having their am coffee before heading out to the job, just putting this on here as it doesn't seem appropriate for a manager to tell a customer they will be at your house after their morning coffee.

Audie A.

Choose a different company for your plumbing needs. This company will intentionally over charge you by utilizing unethical practices to increase the amount of time on the job. The owner John Oliver encourages his employees to add an additional hour to every job. They do this by charging """"travel time"""" and rely on GPS location for calculating the number of hours charged. I caught their plumber Scott sitting in his vehicle for 20-30 minutes before knocking on my door and then sitting in his vehicle for 30 minutes after giving me an invoice to justify the time he was trying to charge me. Additionally, the services they provide are average at best and will leave a mess for you to clean up. General manage, Brian, will disregard any customer's complain and will threaten to place you on a """"do not serve list"""". I have called many times to express my concerns to the owner and he has not responded. I made a mistake and hired this company to unclog a line. My experience has been horrific. Avoid this company if you can.

Lisabeth W.

Sloppy workmanship over priced overcharged unreliable Don't stand behind their work job was not done it's been weeks of me calling for them to fix it Office is totally unorganized Never using this plumber again

Jenn S.

Great owners but I feel totally hipped because the guy couldn't do the job I wanted done but he charged me for an hours worth of work when he was here for 30 minutes. 90.00 bucks just to tell me it couldn't be done. Then to find out from another plumber it could've done with a few minor adjustments, makes me think the guy who came just didn't want to do my job. I think the owners should adjust their policy of charging $90 for a visit to only charging that amount plus that per hour if they can do the job. If they can't do it and are on job site for half an hour they should charge half the $90 bucks. I will be using different plumbers from now on. Sorry

Christine T.

Awesome customer service! We had an issue with a leak in our bathroom we thought was isolated to just one area; they not only fixed that but found faulty plumbing from a previous company that needed attention & took care of that as well, saving us a huge expense later! So thankful! The plumbers were courteous, professional, & thorough! The owner even checked in to make sure everything was going well with the job! If you have any plumbing needs, this is your company!

Nichole R.

I never write reviews, however, this group of people are most deserving. I have had trouble with the plumbing in my home ever since I purchased it. I have used various plumbers and it seemed to be a temporary fix until now. I was overwhelmed by the proficiency of the entire office. They were on time, polite, thoroughly completed the job, addressed my current needs and answered all of my questions. Everyone in the office was very knowledgeable including the front office staff. One of the woman walked me through how to temporarily """"fix"""" the problem, over the phone, until they could get someone out to my house that very same day. I would highly recommend that if you have plumbing needs, and want it done right the first time, you use Oliver's plumbing. I promise you will be just as pleased as I was. Thank you Oliver's Plumbing!!! I will be sure to spread the word!

Michelle V.

Excellent attention to detail. I wouldn't trust my business with anyone else. Also love that this business is family owned and operated. Felt that prices were very reasonable and the staff was helpful and friendly. Would highly recommend Oliver plumbing to anyone who needs work done fast and efficiently.

Robert M.

The way I have learned to find excellent companies is to ask other companies related to their business. It seems like these guys have quite the reputation for being excellent in service and price. This turned out completely true. I was really impressed by how John Oliver went the extra mile by personally going out to my home to follow up on an additional request. You can't go wrong with these guys. Thanks John!

Cheryl M.

I was recommended to Oliver's plumbing by my plumber. He had no time to service my home within the window I needed it done. Not only was the front desk professional and lovely to deal with, the plumber Daniel was amazing. He was on time, neat and knowledgeable. I had a great first experience. I am having them come back when kitchen remodel is complete.

LD D.

Unable to determine where leaks are coming from. Inflated prices. Wants to turn a $100 leak repair into a $5000 re-plumbing job. Argumentative. Hard to deal with.