Oliver Plumbing

Rick W.

I used Oliver Plumbing 2 times in the last couple of months to repair a leak and then subsequently to unclog a toilet for my mother who lives in Diboll. The first time they came out and were gone in about 30-40 minutes after repairing a leak for her. I was then charged for 1.5 hours of work despite my Mom having had literally timed the visit. I brought this up and was told "She must be mistaken". I paid but kept this in mind. The 2nd time they came out to unclog a toilet. 1st the plumber told Mom he wasn't supposed to use a snake in the toilet, then he did. The toilet was flushing now but he suggested we get the septic tank cleared out as well. We paid another company to come drain the tank the same day. The toilet almost immediately went back to barely flushing. Because of the first visit being overcharged we made sure to pay special attention to the time again. This time he was on site for 25 minutes. I called to make payment and sure enough 1.5 hours! I pushed back more this time as it was clearly a ploy they use. I was put on hold briefly then the owner essentially called my Mom a liar and added that we have to pay from the minute he drives off the plumbing yard until he returns. I have NEVER heard of that. Why would I pay for his travel time AND the time he spends doing the work? Please do not use this plumber. At worst they are scam artists and at best they take advantage of their customers as a habit.