Oliver Heating & Cooling

Joseph K.

We have called these people out many times to our home and sometimes for routine checkups and everytime something is ""wrong"" with my system and everytime we are present with a huge bill, and when they install whatever they install our system becomes more and more broken which then requires us to call them again and them present with yet another huge bill. This is a very sketchy company where our system has more problems after the technician leaves compared to before the technician arrives

Anthony L.

Oliver installed our high velocity air conditioning system years ago, and in 2019 we had a problem with it where it kept shutting down. Oliver came out and told us we needed to replace all of the equipment. The next day we got another opinion and the other company said it was a burned out wire, and replaced it for $20.00.

This week, we're seeing a similar problem. And because it's so hot we took the first available appointment we could find and it was with Oliver. They told us they would charge us $89 to come out to look at it. We said okay and dude showed up today, two hours early at 8am. We met him out by the unit and described the problem, and that we thought it might just be a wire again. He immediately informed us that there would be an additional charge of $250 in order to look at the unit and diagnose the issue.

I asked him what the $89 was for if it wasn't for him to do the analysis of diagnosis. He looked uncomfortable and didn't respond so I added, ""Was it for you to wave in at us from the van?"" We refused to continue to conversation, told him to sue us for the $89.00, and went inside and closed the door. We later received an invoice for an $89 ""arrival fee"" which will never be paid.

My husband remembered taking a picture of the receipt from the first time when the guy replaced the wire and was able to find it on his phone -- by asking his Google Assistant to show him pictures of receipts! We reached out to Old Skool HVAC and they came the same day despite the heatwave, and are fixing the problem now for a very reasonable cost..

Oliver should pretty much be put out of business because of their trickery and deceptive tactics.

Kristy M.

This company should reinforce safety out on the road. Was just tailgated and almost run off the road by one of their trucks!

John D.

Very disappointed with the results of the emergency service call. I found my in-laws heater not running 50 degrees in the house and going lower. Sunday call cost me almost 500.00. This emergency was to get my heater repaired and started back up because it is winter. The service tech quickly went from repair/start up diagnosis to replacement/ major repair mode. After scoping the heater firebox area with a miniature camera, I was told and shown some rusting. Even a 4 year old heater has rust inside. Repairs were tossed out about 3200.00/4500.00 and up to 10,000.00 for replacement and or repairs. I was never given a confirmed repair for my no start/ running condition. Put portable heater in basement and drained the water to be safe. Out almost 500.00, called another tech on Monday. Tech had heater start-up 20 minutes into visit. 10 minutes later was informed the board was bad. Replaced board next day and heater has been running as usual. Found out later only a two star company on Google. I think I am due a refund. Will not be calling again. Thanks, JohnnyD.

Jia L.

We inherited our Oliver heating system from the previous homeowner so we didn't have a choice, but my experience has been terrible - stay away from this company.

Our heating went out right as the first snow came:
- $89 arrival for a guy to show up and then $100+ ""analysis"" fee (which gets waived if you buy services)
- Had to order an OEM part which we waited for
- Because we're freezing obviously tried to schedule installation as soon as possible. Confirmed Saturday (day 4 of no heat), I call to check if they're coming and they tell me it's been scheduled for Wednesday somehow - FOUR DAYS. This is after sitting on hold many times to talk to someone - I don't know how ""we are freezing so yes let's schedule this for Saturday"" somehow got interpreted as next Wednesday.

I'm not blaming any one particular person - the tech was helpful enough and no one was rude - but the overall pricing, responsiveness and scheduling was terrible.

Jon E.

Used Oliver for years after they did a nice job installing our old HVAC unit at a decent price. Sadly the company has changed and they are turning into Horizon. Maybe a great business model for the owners but not customers. Overpriced and every service technician pushed to up sell with unnecessary services and upgrades.

Needed a new HVAC system recently. The sales man came around and when we told him that we had a quote from Costco he was indignant. I had been a customer for years and they didn't even try and compete and were flexible. The quote was many thousands more. So we installed with Costco (-who subcontracted to a large local company that did a great job!) and then cancelled our service plan. Two months and two phone calls later they are still charging us the monthly service fee. What kind of a business is this?!

They once were decent but now they are just awful and i will tell everyone i know.

Christopher D.

$300 to install a thermostat.
Buyer beware. Came in yesterday and cleaned the burners in our furnace, replaced a flame safety device and installed a thermostat that I purchased. The gentleman was in my house for a total of an hour. Half was spent trying to sell me up to $8,500 worth of stuff among 5 other options down to $534.78, which included the installation of the self provided thermostat which took about 5 minutes to install. When I looked at the invoice this morning, of the $534 invoice, $297 of it was for the 5 minutes to install the thermostat that I provided! I called and they told me ""that's what we charge"" they called me back and offered a free service plan for a year which essentially gives you 10% off parts and labor. (I was told it was a $178 value. )
what good is 10% off when you charge 10,000% more than what's reasonable.
I told them to keep it. I can't do business with someone I don't trust!
STAY AWAY if there were zero stars, they would get that!

Diane P.

I totally agree with all these negative reviews. This company is criminally negligent. My heater stopped working a couple days ago. When their service man came last nite, he barely looked at the unit, and advised me I needed a complete replacement for $12,000, that whatever was wrong with it was unrepairable.
I am an 85 year old woman, living alone. I am now without heat for the indefinite future. To make matters worse, when my other heater stopped working a couple of months ago, they also told me without really inspecting it, that it needed to be replaced and I listened to them. Nothing like scamming a senior person. You would think that with all these reviews they would take some steps to clean up their disastrous reputation. Shame on them.

Kim B.

Update 10-16-2023: Customer service Manager, Donna W spoke with me and sincerely apologized for Service Rep #1 lack of professionalism due some personal circumstances that should have had him use his better judgement and chose not to work on 10-11-2023. They also apologized for the thermostat not being installed correctly in 2021 and offered one-year extension to mainteance agreement free (~$312 value) . I can't change the stars on that day's service, but I can say they are top notch company to reach out to explain to me what happened and do their best to make this wrong, right!!! Thank you and well done Donna and Oliver!
====10-12-2023 original review below====
I've been a faithful customer 9 years (2014) after a local HVAC person installed my Carrier system, though, didn't offer maintenance plans. And I have to say the last few years I have noticed a decline service, though, yesterday's (10-11-2023) service was the WORST EVER!!!


The lack of professionalism from the first service guy.
- First of all, he ""rooted"" through the basement to find something to sit and I heard the noise so investigated. He used a 6 gallon paint can as a ""chair"". If he needs a place to sit when he comes to houses, he should bring a portable bench! Or at least ask me for chair, not just 'root' through my basement!
- From upon arrival at 10:50am he proceeds to take an 75 minutes to use a camera technology to review the heat exchanger versus even doing any maintenance on my system...he didn't even flush the drains with water or vacuum out the small bits of outside debris/dust! I only know this as I went down stairs to investigate and found him immersed in the camera and taking photos. Trying to tell me not to panic but there is some minor rust, etc. and maybe we can do a warranty deal to replace heat exchanger and he can call Carrier. I said well, let's discuss when you are done the maintenance. (NOTE: the second service guy same day, said rust is part of normal wear and tear on a system that is almost 10 years old and it's fine for now, though, start to think about replacement in the next few years)
- Upon my return upstairs, I noticed the Nest Thermostat was no longer on. That is odd, as it's always on since it's hard wired/sealed rechargeable lithium battery¬. So, I raise this concern to him. He then says, maybe I need a new one or go check the WIFI. I said please look at your records as you installed in September 2021. He got quite defensive saying he didn't touch the thermostat, which is untrue as he had to turn it up to put on heat and it's that thing that makes the HVAC run temperatures. So, he did touch it and clearly whatever he was doing the basement made this issue arise. I showed him the error code (E73 - RC wire not receiving power). He was 200% perplexed and spent 30 more minutes spinning his wheels. I then tried to ask him did he need to get another person here to assist as I had places to be and he was at my house almost 2 hours (for again maintenance). He then starts to get all frustrated with me telling me I broke it and I need a new Nest. He told me called his manager to state I was yelling at him and was sure I taped his the conversation and left in a huff not completing the maintenance or solving the Nest issue.

Lack of respect of time of the customer: I own a second home in OCNJ, and the annual maintenance is done in an hour and they say that upfront, plan for an hour. Kevin took over 75 minutes to use his camera and do nothing else. Then another 30 minutes without a resolution to troubleshoot the Nest. That is almost 2 hours when i started waiting at 8am since I had the 8-12 window!! I then had to wait until 239pm to get the second tech out who took until 415pm to fix the NEST and complete an inspection. In order to make this happen, I had to cancel my 345pm appointment and push my dinner back to 6pm. Time is a precious resource we never get back and I wasted an entire day...

Poor Quality of Service: You installed the Nest Thermostat in September 2021 and an easy install at that. Your service guy installed it incorrectly by not connecting the C line and you charged me $528.20. So, sad I didn't even get good quality service for a simple service. How can I trust you to do any major fixes on my HVAC when you can't install a thermostat properly.

Linda D.

A basic Honeywell ProSeries thermostat was replaced that I could get for $70 and was charged $542.70. I already have a maintenance service contract with Oliver for $26.00 per month. I save 10% on the thermostat big deal. This is complete and utter robery. I can't justify why anyone would choose to use Oliver. I'm out.