Olin Plumbing

Robin P.

RUN AWAY!!!!!! Extremely disappointed in their service. To the point, do not trust their """"guarantee"""". If their work fails, as it did in our case, they will NOT honor their service guarantee unless it is Monday through Friday, 8-5. If your plumbing emergency happens when MOST plumbing emergencies happen- you know, like when you're actually home in the morning, evening, or weekend using the plumbing- you get to pay full price for them to come fix their mistake. Not exactly helpful when water is pouring from under your toilet, destroying your hardwood and walls. Thanks for leaving us high and dry, Olin Plumbing!

Nova Guy T.

Saw David R's review of Olin Plumbing and we were faced with the same issue - a backflow preventer test which needed to be completed within 14 days. I did check several other plumbers that offer the same service and was quoted prices ranging from $49 to $180 just for the test! I saw the reviews of Olin on Yelp as well as AngiesList and they charged only $25, What was also commendable was that they were responsive and very professional. They came out the very next day and performed the test and after I made the payment, they informed the city that we had """"passed"""" the test! Given this experience, I have no hesitation in recommending Olin. Their service on this particular aspect was exceptional and I assume that this extends to other services.

Geraldine M.

I'll try to make this a brief as possible. I am out of nearly $1,000. and they deny that they had anything to do with an aftermath of leaks which followed a declogging event in the bathroom. The guy tore a chunk of wall behind the vanity sink and left a really nasty mess for me to clean. They alleged they fired him. Had another guy come out to inspect what the former employee had done..etc had him look at new leak in garage where washer is (i had tried to fix it myself & apparently did a good job because it stopped leaking just as he went to check it out). When he left, I found that I could not find my plumbing tape spool which i left on the washer....gave him the benefit of the doubt still cannot find it. Anyway, more issues developed and they sent yet another guy out. I found more leaks in the bathroom which never had occurred before. Now leaking behind that same wall.Had the spout replaced & was lead to believe this would resolve the leaking issue and was charged $195. It continued to leak as this plumber was leaving & immediately told him. His reply was border line nasty & said he stopped the leak from behind wall & not there to repair any add'l leaks. He had already left when I discovered that my new spout I purchased from Lowes was missing. They sent another plumber, Mike, who was the nicest of them all. He said All leaks were unrelated & that I needed a repair where the single handle on tub is for $285. Brought me a spout and I quickly pointed out it was not the one the other guy took without my permission. He had placed an inferior one instead in my tub. Long story short. They mailed me a check for it which was not signed so I had to drive all the way to Ybor City in a very nasty neighborhood (I am a petite woman) and have them sign it. Went and cashed it and hope it is good. The teller could not tell me for certain as they (olin) use a different bank. Never will I use these people again! What good is a warranty when you get this kind of service. Called a competitor who was prompt, clean and efficient. Spent another $300. to fix it.SHAME ON ALL OF YOU FOR TAKING ADVANTAGE OF 2 OLD WOMEN!

Kevin T.

My family just purchased a home in the VM Ybor neighborhood and encountered a pretty bad plumbing problem. We contacted Olin after doing some research on local plumbing companies. Joe, one of their reps came out and assisted us. He seemed pleasant, diagnosed the problem, and began fixing it. After he left we were presented with numerous issues. First, we were not updated on status of the project. We had a huge hole in our front yard with no idea what was happening or when it was happening. We had to call for updates. Second, we were presented with an invoice which stated we had 30 days to pay. The work was completed end of day Tuesday 9/19. Yesterday, Wednesday the 20th, we received two calls from Olin demanding to collect payment. We missed the calls due to work and meetings. This morning, Thursday 9/21, Joe was standing at our property acting confrontational and using his demeanor to intimidate us for payment. He blocked our car in so we couldn't leave and started demanding to know why we hadn't paid, why we hadn't answered the two calls and demanded we provide payment immediately. The invoice isn't due until the 15th of October. We paid to get him to leave. I called and was connected with Judy who then connected me with a manager who apologized and offered nothing else. I am not a criminal, I pay my bills, so to be confronted by Joe this morning demanding money, blocking our car in, and attempting to intimidate is completely unprofessional and disgusting. I would have been inclined to leave a positive review had it not been for this. If you'd like to feel like a criminal being chased by a bounty hunter for not paying a bill that isn't due for almost another month, use Orlin.

Michael W.

Terrible experience. I was given a quote to install a whole house water filter system, water softener, and under the counter RO system. I was rescheduled for service twice. When the plumber came to my house he was disrespectful. Telling me that I brought cheap equipment and he could have got me a better deal. He was upset because he had someone else's truck. Told me that the softener tank was defective. We called the company that made it and they told him what he needed to do. Said he needed to keep checking his phone because he's planning a honeymoon. It was easy to see he didn't want to be there or do the job. After complaining about the work he had to do, he went back to his truck and gave me a revised quote that was 3 times more than the original. I politely told him to leave. I called Olin and the first thing they asked me was if I thought the revised quote was fair. Unreal.

Nicole W.

Mark did an excellent job! He was very professional and on time and honest about the service and costs. I would highly recommend Olin plumbing.

David R.

I recently received a wonderful letter from the City of Tampa. It was a harshly worded letter advising me that I had 14 days to have a """"backflow test"""" performed and the results sent to them, or they'd begin fining me. I received the letter Saturday preceding Thanksgiving. Really?! I've got 14 days to test something I've never heard of, with the clock running as of Thanksgiving week, and I'll get fined if I don't comply. Anyway, a backflow device is something inserted into the water line on the customer (resident) side of a water meter to prevent water from flowing back into the system after it has gone through the meter. In my case, my lawn hose spigots and irrigation system are all isolated from the rest of the home via a backflow prevention valve. Unbeknownst to me, the City of Tampa requires you to have your backflow devices tested once per year. Of course no one does that, since no one I know had ever received this order either. In any case, ten years after buying my home, I received the letter to show proof of compliance with the annual testing. The letter included a list of 40 or so companies who can perform the test. Olin Plumbing was on the list, I visited their website, and unlike most plumbing companies, I could even order the testing via their site, for a flat rate of $25 if no repairs are needed. Their site advises that they donate any profits above the cost of the test to All Childrens Hospital in St Pete. I placed my order on a Sunday evening. Monday morning I had an email reply asking for me to scan and email a copy of the City's demand letter, which I did. They performed the test Wednesday, day before Thanksgiving, submitted the results to the City, and sent me a bill. So, hard to complain about that; easy ordering of the service, surprisingly rapid delivery of the service, they did all the work, I paid my $25 and got the City of Tampa off my back.

John L.

Highly disappointed in the lack of professionalism today. Judy left me a message at 10:05 that Mark was on his way. I called back at 10:20 to confirm, and she told me it was too late, that Mark had knocked on my door 45 minutes earlier. That's not true, because I was outside working. Asked if she would contact the tech and send him back. She said no. Most of the positive reviews are about a plumber named Joe (who was not dispatched to my call). Without him, one must wonder where this business would be. And by the way, I gave the owner, Derek, an opportunity to discuss my experience via telephone prior to posting this review. He instead relayed to me through Judy, who relayed through Sara, that he was not interested in doing business with me. Very disappointing, especially for a neighboring business.

Joseph V.

We had a leaking pipe. All we wanted was a simple repair. The plumber replaced all of the pipes. He removed the flexible pipes. Now if I need to replace the water heater I will have to pay to have to the pipes replaced. I asked Olin if they would replace the water heater for free if it goes bad. He refused. I do not recommend this plumber.

Doug F.

They were honest and prompt. Came to fix a problem under warranty on a weekend. Could not have more pleased. I would say that their technician (Mark) was excellent.