Olin Plumbing

Michael W.

Terrible experience. I was given a quote to install a whole house water filter system, water softener, and under the counter RO system. I was rescheduled for service twice. When the plumber came to my house he was disrespectful. Telling me that I brought cheap equipment and he could have got me a better deal. He was upset because he had someone else's truck. Told me that the softener tank was defective. We called the company that made it and they told him what he needed to do. Said he needed to keep checking his phone because he's planning a honeymoon. It was easy to see he didn't want to be there or do the job. After complaining about the work he had to do, he went back to his truck and gave me a revised quote that was 3 times more than the original. I politely told him to leave. I called Olin and the first thing they asked me was if I thought the revised quote was fair. Unreal.

Nicole W.

Mark did an excellent job! He was very professional and on time and honest about the service and costs. I would highly recommend Olin plumbing.

David R.

I recently received a wonderful letter from the City of Tampa. It was a harshly worded letter advising me that I had 14 days to have a """"backflow test"""" performed and the results sent to them, or they'd begin fining me. I received the letter Saturday preceding Thanksgiving. Really?! I've got 14 days to test something I've never heard of, with the clock running as of Thanksgiving week, and I'll get fined if I don't comply. Anyway, a backflow device is something inserted into the water line on the customer (resident) side of a water meter to prevent water from flowing back into the system after it has gone through the meter. In my case, my lawn hose spigots and irrigation system are all isolated from the rest of the home via a backflow prevention valve. Unbeknownst to me, the City of Tampa requires you to have your backflow devices tested once per year. Of course no one does that, since no one I know had ever received this order either. In any case, ten years after buying my home, I received the letter to show proof of compliance with the annual testing. The letter included a list of 40 or so companies who can perform the test. Olin Plumbing was on the list, I visited their website, and unlike most plumbing companies, I could even order the testing via their site, for a flat rate of $25 if no repairs are needed. Their site advises that they donate any profits above the cost of the test to All Childrens Hospital in St Pete. I placed my order on a Sunday evening. Monday morning I had an email reply asking for me to scan and email a copy of the City's demand letter, which I did. They performed the test Wednesday, day before Thanksgiving, submitted the results to the City, and sent me a bill. So, hard to complain about that; easy ordering of the service, surprisingly rapid delivery of the service, they did all the work, I paid my $25 and got the City of Tampa off my back.

John L.

Highly disappointed in the lack of professionalism today. Judy left me a message at 10:05 that Mark was on his way. I called back at 10:20 to confirm, and she told me it was too late, that Mark had knocked on my door 45 minutes earlier. That's not true, because I was outside working. Asked if she would contact the tech and send him back. She said no. Most of the positive reviews are about a plumber named Joe (who was not dispatched to my call). Without him, one must wonder where this business would be. And by the way, I gave the owner, Derek, an opportunity to discuss my experience via telephone prior to posting this review. He instead relayed to me through Judy, who relayed through Sara, that he was not interested in doing business with me. Very disappointing, especially for a neighboring business.

Joseph V.

We had a leaking pipe. All we wanted was a simple repair. The plumber replaced all of the pipes. He removed the flexible pipes. Now if I need to replace the water heater I will have to pay to have to the pipes replaced. I asked Olin if they would replace the water heater for free if it goes bad. He refused. I do not recommend this plumber.

Doug F.

They were honest and prompt. Came to fix a problem under warranty on a weekend. Could not have more pleased. I would say that their technician (Mark) was excellent.

Lisa H.

Well the charged me twice, said they refunded me, they didn't, she's says it's all good on our end and she'll look into it in the morning. Also that I should call if it's not fixed tomorrow, yeah don't worry I'll keep trying to get my money back don't worry, I won't forget! So we'll see how this plays out, won't use them again

Tanya N.

$200 to replace a couple of washers and tighten the bolts. He was here for 38 minutes! Completely ridiculous! I am not going to be using them again. This was highway robbery.

Susan P.

Joe with Olin would be welcome in my home anytime to fix any plumbing problem I have. They are solid and honest and take great pride in their customer service as well as their knowledge. Up front and honest. Hard to find these days.

Judd W.

Service was very unprofessional and over priced. I felt like the guy doing the work hated his job or just didn't care. I called because my main sewage drain was backing up periodically on the house built in 98. The plumber came and we inundated the system to cause the backup that was frequently plaguing us. He asked if I had a main relief valve out front. Since I'm not a plumber I said """"I don't know"""" and then he informed me that in order for him to LOOK for a relief valve in my yard he would have to charge me $175. If he was unable to find one he would still charge me and then he would have to pull the toilet and go in that way AND pulling the toilet was an additional charge. After a interesting conversation I told him to go in through the toilet. I let him do his thing with the machine and he informs me that he """"thinks"""" he got it. I asked if it would be visible he said no the machine didn't pull anything back so it must have been pushed through to the main sewer line in the street. All of this was done with him interacting with me by calling me """"bud"""". I have a name and if you don't know it don't make up a random nickname. Oh yeah and the invoice I received had a previous customers information on it. It comes with a 1 year warranty even if the problem comes back I'll call a different plumber. All in all it cost me $400. Only positive thing was that the receptionist was nice and they came out within 2 hours of me calling them that's why I gave 2 stars!!!