Olde Towne Plumbing

Michael W.

I had a toilet shutoff valve start leaking over the weekend. I called a couple of different places based on reviews here, and Olde Towne was the first to answer in person. By the time anyone else had even called me back, they already had someone on their way over.

Kim was courteous, knowledgeable, and fast. Within three minutes he had found the indoor whole house shutoff valve that previous plumbers had told me didn't exist (everyone else has had to shut it off from the street). The whole thing was done in under an hour, including finding and fixing a secondary issue that wasn't visible until after the valve had been fixed. I will gladly call them again.

Jerry W.

I called two competitors that have been very good in the past but neither was very responsive. I waited over an hour for a callback from one (one week wait for service) and the other left me on hold forever. I then called Olde Towne and got Jeannie on the phone immediately and was astounded when she offered me a service appointment less than 24 hours later.

My appointment was for 10:00-12:00 AM the next morning and the technician was there promptly at 10:00, another surprise. He did a very good job and was pleasant and responsive to my concerns. Overall it was a great experience.

mike t.

My wife called this so called company and she learned what I learned a few years ago...they are unprofessional, unprepared and lazy. AND my son saw them smoking from a suspicious device in their truck on our property right before they abandoned the job...Glad of it too as their replacement did the same job for 300 less and installed a Bradford no problem

Nate C.

Gary did a terrific job. Efficient, competent. I'm perfectly satisfied with all aspects of his repairs.

N. Caplan Ann Arbor

Mark S.

I needed a plumber to solve a couple of problems,. (toilet flange due to new flooring and an air hammer problem) and Olde Towne Plumbing was highly recommended. BUT,... they are apparently too busy for new customers as 3 phone messages across 2.5 weeks went unreturned. I did not expect this from a business so highly recommended.

Kate M.

They were highly recommended to me by several people, as was another local plumber. I tried the other one first, who's secretary took my info who was then supposed to call the actual plumber who'd then call me. I never got a call back.

Olde Towne scheduled an appointment with me right over the phone, they called ahead, showed up on time, and finished fast. I asked, since they were there, if they could look at some other plumbing issues I had that weren't originally part of the call, and they did. They also found another issue with the original problem toilet and took care of that as well. Definitely not a scam since I knew the toilet had some other problems.

So the one toilet doesn't sound like a banshee, and the other isn't leading through the floor. I'd say that's a win.

Probably a little pricey, but considering I had a plumber charge me $90 once to put some caulk on a drain, I'm very satisfied with the price!

Theresa T.

These guys are the best in the biz, hands down! I will continue to recommend and use them, as they are reasonable in price and absolutely reliable.

Leah F.

The company never showed up for a scheduled quote appointment at our new home. I arrived at the property by 9 (our appointment time) and waited for 30 minutes.

When I got back to my rental home, I had a message left at 9:15 saying they were on their way, but if no one answers the phone, they weren't going to come at all. Of course, I wasn't able to answer that call since I was waiting in the driveway at the scheduled location. Not to mention the fact that the 9:15 call was already late.

The office staff was difficult to reschedule with, as they refuse to make afternoon appointments, even to accommodate their mistake from not showing up in the morning.

We'll be hiring someone else for the work who shows up for scheduled appointments.

Marge B.

I wish I could give more than Five Stars for this company!!!

After five days without hot water (partly due to the weekend, not hot water is not a major emergency and never hearing back from another), I called first thing in the morning. Explained the problem--tank replacement. The lady was extremely friendly and helpful. She said they with have someone out no later then early afternoon, explained the pricing (was spot on the mark), permitting, and possible flue upgrade to meet current code with the additional cost involved.

About an hour later, got a call, told someone cancelled and they would be right over!! The young man arrived, with a new tank and immediately went to work. In less than two hours had, drained the old tank, brought in the new one, did the code upgraded needed, installed the new tank, filled it, took the old one with him and was finished. He explained the various warranties on parts and labor. He accepted the coupon in the phone book for a small discount. I wrote a check (ouch!) and all is better now.

It did cost a bit more than what I wanted to pay but considering all, no problems. I would have preferred to pay with my credit card, but they don't accept. The extremely quick service for the job; I have no complaints at all.

Any future plumbing needs, I will be calling Old Towne Plumbing.

They are a locally owned company.

Thank you very much. :)

Mark K.

Excellent! Quick, thorough, honest, and polite! Did a lot of extra stuff that I kind of added on after he got here, and was extremely gracious about it. I will use them again.