O'Grady Plumbing

Stephen K.

I am a property manager and August of this year, on a weekend (it's always on a weekend) the apartment building's sewer backed up. I got ahold of O'Grady Plumbing's dispatcher easily (on Sunday morning!) and she scheduled me for an emergency service. They phoned me ahead of time so I didn't have to spend the entire day waiting. Sewer unclogged and I'm free for the rest of my weekend.

Lee Z.

O'Grady came to our aid when we needed to replace a worn-out low-flow toilet (whose parts were no longer available). They gave us a Toto (at our request) quickly and efficiently. In addition, for no extra cost, they made an assessment of our building's common hot water heater -- its age, its health, etc. -- and did not tell us it needed replacing immediately. We'll use them again with confidence.
-- Lee Z., Co-President, Homeowners' Association

Derek D.

I needed them to pull some permits for a condo conversion we are doing and not only did they pull the permit, they called the inspector to make sure they were doing the right work. Leo Chaves came out to do the work and he was quick, nice, and extremely helpful- I'd reccomend him any time.

He'll be back to to walk through the work with the city inspector too!

Lee J.

I needed help with my kitchen faucet and called one plumber that didn't return my call. There was a van with O'Grady Plumbing right in front of my condo last Saturday. I though why don't I just talk to the plumber and maybe schedule an appointment for him to come back. To my surprise, this plumber, James Appleberry, actually came up after the job he was working on and checked out my faucet. He explained that I need a new 'sprayer' rather than the actual faucet AND he didn't charge me for the visit. All in all he saved me $400 and he was also very nice looking. Anyway, I give O'Grady 5 stars and recommend them!

Shana C.

This review is for James Appleberry at O'Grady Plumbing. I never have seen such a great looking plumber do such great work before. I was a little hesitant at first, but he was very professional and did an excellent job with installing my shower body and tankless water heater. I have already recomended him to my friends and family and they were also very happy with his work. If you want quality work done then I highly recomend James.

Aimee Q.

My experience with home repairs seems to always be hit or miss. To my surprise, O'Grady Plumbing was a super hit! I needed plumbing for a new construction bathroom and was having a heck of a time with my contractor Perry Jackson (see my not so good review of him), who was very difficult to deal with. Paul O'Grady restored my faith in the home repair/construction business. Not only did they come in at a lower price than the two other bids I received, but they were friendly, professional and quick. This was by far the best experience I have had. I highly recommend the folks at O'Grady Plumbing.

Afu T.

I want to express my great gratitude to the O'Grady Plumbing Company for the wonderful commitment to customer service that they showed me. A problem developed with our new kitchen faucet that they installed at our home three years ago. The faucet carried only a one year warranty. However, when they confirmed that a problem with our water flow came from the faucet itself, they told me: ""We stand behind the equipment we provide, and we're going to replace the faulty faucet at no charge to you"". For all of us, they represents honest and serious commitment to service from a company that can really be relied upon to be fair to the customer. For this reason I would enthusiastically recommend O'Grady Plumbing to anyone looking for a plumbing company that fully stands behind their work.

Jeremy W.

We had a problem with the wrong ""stuff"" going the wrong way in our pipes and filling up the shower and bathtub. Not exactly sure what was going on, we called O'Grady Plumbing. They gave a realistic expectation on the emergency visit. Cordell was great. All smiles and friendly about how best to ""fix"" the problem. Turns out a power jet flush of the system was in order.

Maybe 30 minutes later, everything was working as normal and the problem, or clog was pushed out to the street sewer system and everything was training properly. My only complaint would be the $425 charge for the service......but in light of my options, I gladly paid.

Keyser S.

I must admit O'grady is not my regular plumber . My client wanted to use her plumber instead of my usual guy . Usually this is a disaster for contractors . But I was pleasantly surprised . Paul O'grady is fluent in today's code , professional and comes through with the inspections when the job schedule is on the line ! I never have a tough time reaching Paul , if he doesn't answer right away , I know he will return my call . The plumbing technician on my job is great , doing excellent work , and I am happy to have him on the job . A good plumber is hard to find , you will be thankful you found O'grady !!

Nora D.

I really didn't know what to expect, being a first-time homeowner. Before, If I ever had a problem, I just called the landlord, and our in-house handyman would come in and take care of it. How I miss those days...

Fast forward to now, when I thought having someone to come and install a hot water dispenser would be a fairly straight-forward job. It was nice to have been able to make a 4pm phone call on a Saturday afternoon, and get a 9:30-10:30am slot the next day. However, the plumber shows up at 11:00, I show him what needs to be done, and point out a few other things I'd like him to look at. He tells me he needs to go back to his truck to write up the estimate, and he'll be back in 2 minutes. 45 minutes later, he returns, to tell me he's going to charge as much as what I paid for the hot-water dispenser to install it, along with another $300+ charge to replace a fill valve in my toilet.

I figure he can fix the fill valve, but I'll install the hot water dispenser, as long as he can just unscrew the bolt that's holding my soap dispenser in place. I would do it myself; I just don't have the right tools. Sure, he'll do it, but he'll charge me $55 for spending 5 minutes to unscrew the bolt for me. Wow, what a deal. In the meantime, he needs to go out, and buy the part. I ask him is it possible for him just to go to my neighborhood hardware store to look for the part, and I'll pay for it. Nope, can't be done - he has to go to his supply store all across town to do it, and will need an hour to do it. Now let's fast forward 3 hours...not a single sight of this guy, or a phone call. I have to call O'Grady's to find him, though still having to wait for someone to call me back since I had to leave a voicemail.

The dispatcher explains to me that there were several emergencies and they had to call the guy off to take care of them. He tells me the guy's expected back in an hour, and he'll give me a discount off my work. Well, I guess my time's not valuable, but I sure have to pay a pretty penny for theirs. Hmm...let's see, he was supposed to start at 10:30, and it'll be 3:30 before he'll even start the work. At this point, it's not even worth the discount.

Moral of the story...go with someone else if you don't want to waste your time, and you want to be dealt with professionally and courteously.