O'Grady Plumbing

Foteche M.

Let start by saying I value everyone's business and time, however i think people over charge when they can. This company came out today to snake my sink that literally took the 30min to do. I was charged $325. The sad part is my landlord has use this company for years, and I had a appt for the previous day, but they were a NO SHOW, not even a call. I usually don't leave reviews but I'm just irritated that companies do this. I get that plumbing can be a hard job, but it didn't take them 30min. I could see them charging $150-200 at the max. But $325 is ridiculous. I suggest shopping around if you have time in my case I needed it done and hasn't been feeling good.

Priscilla C.

These guys have helped us through some complex plumbing jobs. Burst pipes, leaking pipes, mystery leaks. They have always come through for us and their pricing is fair. Due to emergencies they may not always show up exactly on time so be sure to stay in close contact with the main office to get updates.

Vincenta L.

Excellent service!
Efficient and did the job well when others cautioned that we needed to redo all the plumbing!

renae o.

Here I am, a dozen or more years later updating my review, and I've become a loyal fan of O'Grady. They've replaced half a dozen hot water heaters in our building and installed a new bathroom-sink fixture for my neighbor. The scheduler is on top of every detail and works magic getting someone out in record time. They seem to keep staff around for years which means they're doing right by their team while taking care of customers. Trustworthy and knowledgeable- they're also fairly priced. Just a great group of human beings.

Lisa K.

So far, not a pleasant experience. Jake did not show up in the timeframe Linda had given me. Neither one bothered to call and let me know. Tardiness and poor communication is a hard stop for me in terms of gaining my future business.

If Jake actually shows up today and does good work I'll modify my review to reflect that.

Update:
Jake did not end up showing up so Linda sent out Michael the very next day, which happened to be a Saturday.

Today (Tuesday) Michael called me and asked for payment. He stated that he was at the unit for a couple of hours and that the cost would be $675. He also said he would like to take payment without sending me an invoice, which I thought was odd. When I called my tenants, They confirmed that Michael was only there for one hour. They also said the work was not too complicated because all he had to do was refit the ring on the toilet and apply caulking.

One hour worth of work to reseal my toilet and I was charged $675. The company later offered to drop it when I pointed out the ridiculous fee. Linda mentioned that I was charged the weekend rate even though it was their fault for having to move my appointment to a Saturday.

They then dropped the price to $550. Mind you, that's for a single hour of work! When I asked Linda to substantiate it, Her response was that $550 was better than $675.

I am willing to pay $300 for the one hour of work. And to be quite honest with you, O'Grady should pay me $$$ for screwing us over the day before and wasting our time waiting for them!

Companies like O'Grady give contractors and plumbers a really bad name. I am sure there are reputable companies out there, but I have a hard time believing O'grady is one of them. Or maybe Michael is just a shady employee... In either case I won't be using them again!

Anne Y.

Well. They answered the phone call right away when I called. And then at the same time I got an appointment for an estimate. Estimate day came and no one showed during the time frame. I called and was told someone called in sick (understandable). They told me someone would come later, and even asked further about the work we were looking for. We thought they were coming, but they never called back. Maybe they don't need the work, but would have been nice to at least het a call back. I was recommended by Intero Real Estate, but unfortunately I can't recommend this plumber.

Michael B.

O'Grady was quick to come out to snake and scope my downspout pipes for a decent price. They were supposed to return to replace some pipe sections, but stood me up twice with no explanation. After I called several more times, they completely ghosted me. Definitely don't recommend. Very hit and miss service and poor management by the owner. Poor customer service.

Mike C.

We have used O'Grady a few times and they are pretty good, especially during covid and in SF. Many contractors are busy and they will set an appointment with you and not follow through or they will not return your calls. I had to call a couple times, but they did come out and fix our issues. The prices are fair, but they do a good job and are honest. We have used them for gas pipe repairs and leaking pipes. They are pretty good for emergencies also.

Karen C.

If only I could put negative rating..got referred to this company by a neighbor in a condo building which requires certificate of insurance. Figured it would be great service and smooth process. Initial call was great for the next day appointment. COI was sent within hours.

I sent lots of pictures and information over emails right after the call to confirm they could do the job- no response. Hoping for the best, i waited for the one-hour appointment. Waited for the whole hour, and nothing. No call or email or any update. I called, and they said the tech was running late and would be here in 30 min. Another hour went by, nothing again, no tech no call no email. Called again, they said tech should have been here. Okay, waited again only to get the tech calling me telling me that he only got this call 45 minutes ago (note, so they called him past my appointment window and now the tech is telling me that he wasted a drive when I wasted my afternoon), and he still needs to look for parking.

Our HOA only allows contractor work until 5pm on Saturday so at this point, we are cutting too close, but the tech said it's only a 30-minute job (IF everything goes well). And that's assuming he can find parking in the city on a busy Saturday afternoon quickly. So he is not even taking into the account that if something doesn't work, I would have to either deal with HOA for penalty or deal with another issue with plumbing.

I am not sure how to comment. I wasted the whole afternoon waiting and getting empty promises. Completely understand that things happen and you cannot guarantee that things won't go wrong. But a call to update me or to reschedule would have been nice. Unplanned things happen and no one is perfect; however, honesty goes a long way. I am still supposed to get a call back for a rescheduled appointment, and I am not sure I will get one.

Kevin G.

Just had amazing plumbing service from O'Grady Plumbing. They were able to promptly get me scheduled on a holiday weekend no less! Brendon was excellent at his job -- very patient, answered all of my questions, and importantly provided excellent service. We experienced a backup in our sewer line; and he came prepared to fix it. Love O'Grady Plumbing and would definitely recommend their services!

PS - Apologies if I misspelled Brendon's name