O'connell Oil Associates Plumbing & Heating

Tim A.

Total price gouging .
we booked a visit for their plumbers to stop over for a small sink drip. Non emergency. O'Connell's stated a rate of $150 an hour for the visit for the first hour. We agreed .The workers were on time and super nice. No issue with them. We needed a new kitchen faucet as ours had a drip. They were here perhaps 15 minutes and left to go to the warehouse for a replacement part.. they had none. They went to home depot for a similar part and came back with it. (new faucet) we asked the cost they stated the part was $85.00. we agreed. They installed it and tested it. No issues and they left. Time on site approx. 1/2 to ¾ hours. Then 40 days later we get the bill for two hours of labor ($300) and the part their worker told us was $85 has now become $171.xx plus tax. When I called over to inquire over the pricing the office worked said there was a markup on the item. I asked why did their worker state a price before the install then. And the mark up was $92, OVER the cost of the new faucet. And we were billed for the O'Connell's workers to drive around town and to homedepot for $150.. I hope it was worth it. We canceled our furnace upgrade scheduled with them in ten day from now. Again workers were awesome, office workers and office manager not so much.

Richard G.

Maybe I'm just old school, but when I make a promise to my own customers, I do my absolute best to keep it. And if circumstances come up and I break my promise - I'm going to try my best to make it right. That was NOT my experience with O'Connell. They have proven that they won't go the extra mile (or even the first mile) for a customer, even when they created the situation.

While selling my house, I needed a furnace servicing/cleaning that the buyer was requiring.

When I called O'Connell to schedule it, the only appointment they would give me was three weeks later, which would be the Tuesday before closing. I expressed concern that this would be calling it too close, but they assured me they would be there that Tuesday at 2PM.
Tuesday morning they called me to reschedule for later in the week. I told them I was counting on them. I mean - it was way more than just an inconvenience to me - selling my house depended on them following through!

The service manager said 'there is nothing [he] could do', because they are booked solid.

Wow, really? There is NOTHING he could do, considering the severe consequences of the broken promise?

When you have a customer counting on you AND you break your promise, shouldn't you go out of your way to make it right? I think so. But maybe I'm just old school. But if you rely on your oil company to keep their promises - maybe you should look elsewhere.