O'Brien Plumbing

Jeanie L.

I've tried 3 plumbers up on the mountain. It's been so frustrating to get a plumber who knows what he's doing and has the technology to diagnose before doing any work on the house. After hundreds of dollars wasted and problems continually occurring, Tristan and his assistant FINALLY fixed the problem. Don't even waste your time with other plumbers. They are nice, but they won't get the job done like Tristan and O'Brien did. I'm sad I didn't find them earlier, but I'm also so glad I now have an honest and MORE-THAN-CAPABLE plumber I can trust and know will get the job done!

K B.

Theses guys are really top notch! Tristian (hope that's spelled right) and another guy came out. Tristan dealt with our home warranty company with us to get authorized to do our repair. He was so nice and patient and didn't complain in the slightest for the extra time it took to do it! Once they started working it was fast and done right. He made sure we were good to go! After three days of no hot water with rain and snow fall he was greatly appreciated! Even calling the office we felt like they cared and wanted to help... which was nice because we called around to about 8 other companies some where nice but couldn't do the work and some made us feel like we were bothering them with our need for service which is really odd-

So a big thanks to Tristan (?) and O'Brien Plumbing from our family for punctual, quick, clean, courteous, friendly work!

Mik S.

Called and got a very friendly customer service rep. I got a same-day appointment which was very helpful. Highly recommend O'Brien Plumbing.

Joann A.

I woke thanksgiving morning with no hot water. My water heater pilot wouldn't stay lit. Even on the day after thanksgiving, someone from O'Brien plumbing came out. They wrote down which parts I needed to order, cause the parts were under warranty. I received the parts Tuesday early afternoon. I called and they sent someone over within an hour. The men were professional and friendly. They went right to work and I now have hot water. The lady who took my several calls was so courteous and understanding. She did exactly what she said she would. Great company - I would highly recommend them and wouldn't hesitate to use them in the future.

Michael D.

My hot water heater went out. For 2 weeks Tristan and everyone at O'Brien went out of their way to help me and put up with my dealings with my home warranty company.I believe they came to my house to put on new parts and light the water heater at least 4 or 5 times. Stellar service. On time. Kept their appointments. And even put in my new water heater on a Sunday. Will always recommend them.

Jodi F.

This company is great. I've called them out twice and the two service techs Chris and John were professional and very friendly. They taught me about my water heater and explained everything they were doing in terms I could understand. I would recommend this company to anyone up here on the mountain!

Jody V.

Terrible customer service! First they forgot to schedule a plumber until I called back. Then waited 3 WEEKS until the plumber returned to fix the sink. He said the parts order was lost in shipment, but they never called to tell us. After calling back every day for 2 weeks and being told the plumber would be back the next day, we gave up. The customer service woman finally called a week later and asked if we still needed a plumber.

Rick A.

These guys are the dudes to call. Tristan and Rene were here on time (when they said they would be) and snaked my sewer back up in a professional manner explaining to me what they were doin the entire time. This was the third plumber I called, I have to admit. RB Plumbing said he did not do ""that"" kind of work anymore. Hillman Plumbing called me back promptly but said it would be two weeks before he could get here. Bummer. But O'Brien showed up within 4 hours of my call. All good!

You S.

I used these guys years ago, and they were great. This time, they sent out two young men. They told me that their snake wouldn't fit down a two inch clear out pipe. I didn't feel like arguing, letting them know that the previous time they had been out, that was exactly what they did, and for $100 less than what they quoted me.

Next they proceed to tell me that they need to pull off the toilet, to get to the clog from there, looking under the house to confirm it. Then quoting me two, and a half times more money to do it than the clean out.

I pulled off the toilet today, and the pipe goes the opposite direction from where the clog is, but I ran a 25' snake just to see. Clear as a whistle.
I ran the 25' snake down the clean out pipe, and was able to get a bunch of hair, but I need a longer snake to get at it.

Sad to leave this review, seeing how nice the first fellow was, but things change. This time for the worst.

Tom G.

Tristan and help did a great job in replacing our sewage pump. The did everything they could to get us going and at a good price. Installation and new pump are amazing Thank you so much! Tom from peninsula