Oasis Plumbing & Drain Service

Carol A.

10/18/19 - We called Rocco Volpe to fix the main water line to our house that was leaking. He installed some piping. Told us to wait 2 hrs before turning on the water in order to let the new pipes ""cure"". Charged us $425 and left our house. We waited the 2hrs. When we turned on the line, no water came out! Turns out Rocco had actually CAPPED OFF the main water line to our house, not repaired it, and charged us $425! Cost us $1200 to hire a 2nd plumber to undo Rocco's work and do the job right.

We asked Rocco to consider refunding at least some of his $425 fee since he didn't fix the problem he was hired to do. He refused - saying that he had given up 2 other jobs to work on our house.

Diana D.

Had to replace a hot water heater through sears home warranty. Service tech was very responsive and kept in constant contact! Repair was completed in a day! Thank you sooooo much

Denise M.

Absolutely horrible, my family was without hot water for 3 days when our water heater went out! Just 2 months after purchasing our home, we decided to use our home warranty and regrettable so. The customer service was a nightmare to say the least,, we called on 3-6-19 with an urgent request for service since we have 4 kids 1 being under the age of 5! The plumber who handled our work order was scheduled to come out between 9-12pm, I received a call from the plumber that he wouldn't be arriving until just before noon! When I explained to him that I needed service right away because of the children, he was in no hurry. Needless to say he came out diagnosed and said I'll be back tomorrow with a new water heater and it's not cover by the warranty because of modifications that need to be done! I was charged an extra $635 whoa! The guy (plumber) said he'd be out the following day not first thing in the morning, again no urgency, he gave me a scheduled time at noon to start the work and didn't finish until 4 o clock Friday evening! We went Wednesday Thursday and all day Friday with no hot water! I had to miss work because I couldn't shower for 3 days. My boys 13,12,11 and 4 had to wash up with cold water. My boys are preteens they need to shower, I tried to boil water for them it just didn't work out because it would go down the drain! My 13 old took a cold shower for school because he said he was stinky and was calling me by 10am to pick him up he was cold! I can't believe how long it took. This company has lost its core values that put customer needs first!
INTEGRITY, ACCOUNTABILITY, RESPECT Oasis plumbing you need you realize your customers are the livelihood of you business and please don't respond with your weak excuses!

Jamie B.

Above and beyond service! Rocco came within a few hours of us submitting our home warranty claim. We weren't expecting to hear from anyone until the next day. Rocco made his assessment and came back two days later to finish the job. We couldn't be happier!

Franklin W.

Rocco was great. He was skilled at his trade. He didn't have the part on his truck. He left and went to get one. I wouldn't hesitate to call Oasis Plumbing for any future need.

Marsha A.

I was so impressed with the prompt, professional service that Rocco at Oasis provided. He efficiently diagnosed the problems I was describing to a slow leak in my water heater. I appreciated how quickly he was able to install my new unit and am happily using hot water with no pressure ""hums"" in the pipes (and no massive leakes in my garage). I highly recommend Oasis and will refer my friends and relatives to use them too.

Ecbenny J.

Great service! My water heater started leaking a couple days ago and I gave these guys a call. Rocco came to my house a little over an hour after I called; he was already in the middle of repairing someone else's water heater nearby in Red Hawk. He stopped by and removed the old one. The following day he came back and installed a new one fairly quickly and at a decent price too. My first experience was good with Oasis so I plan on using their service again.

Earl

Carrie W.

If I could leave less than one star I would, not an ethical business -SO RUDE -Could there be a reason they have 2.5 stars? They take advantage of people that are not in the plumbing business, the rudeness I could deal with if the work had been done properly ,but it was not -their negligence will end up costing me more money-I hope even one person will be saved a bad experience from reading this review .PLESE GO ELSEWHERE!!!!!! ,get a referral from a friend or neighbor ,that's probably a better gamble.

CW S.

We have used Oasis twice. First, we were introduced to the company through our home warranty company for a toilet issue and then we called again when our water heater went out.

The home warranty call was good. We easily contacted the company and scheduled an appointment. The problem was remedied in a timely manner and Rocco was friendly and efficient.

When our water heater went out we called several companies to get estimates. Rocco was the most informative and upfront on our options and was able to provide us with the most competitive price. We had hot water just 2 days later due to my complicated scheduling, they were able to complete the job the next day!

I would highly recommend this company for your plumbing needs.

Kelly S.

This is the second time I have used Oasis Plumbing and I continue to be pleased with their service. Rocco came out to address our deceased garbage disposal and he couldn't have been more courteous or professional. I would definitely use Oasis Plumbing again.