Oaks Drain Service

Denise C.

I believe Oaks Drain was bought out by Williams Brother Plumbing, so this review is for them. I waited for them to show up on a wed appointment after waiting 2 weeks (since every drain service was booked after the first big rain). I called to check if they were on time...turns out I was not on the schedule. BIG FAIL Joe ! Made a new appointment...then they called & asked if I could reschedule. This should have been a big warning sign. NO BID, NO CONTRACT, NO WARRANTY! Yes the last part I found out only after I paid them over $300 & was told to call a landscape service they recommend, since they couldn't locate the ""Access point"" for the blockage in my deck drains. I asked them to hydro jet every drain that I knew was clogged, but they would not. They said it wouldn't help. They started at the street and determined the blockage is it in one spot and trying to hydro jet the other clogged drains, wouldn't help. Seriously? If all the tributaries are blocked, then clearing as many pipes leading to the blockage is only logical! Attack the problem from all sides. They were being paid by the hour anyway, so why not attempt to clear every drain that is clogged leading up to the blockage? There were a lot of excuses given for not clearing the blockage. They said there's no code for putting in drains. I don't buy that; I had a reputable contractor build my pool & deck to code! They said drains are put in with hard ""right angles"". Is the hydro jet not flexible & powerful? I was told it could rip through tree roots at the correct PSI! They do have a camera they can use, but now the drains were full of water. When I asked what the landscape company would do differently, they said they would dig. Digging up my yard is not an option. If I needed digging I wouldn't call for a plumber to hydro jet in the first place! I called the office the next day to express my frustration & got the run around from the scheduler who admitted he's not a plumber, then he finally decides to put the owner on the phone who said he would have to talk to his crew & get back to me. I'm still waiting... I think a refund would be in order! Since when do you pay for services that were not completed ! ADVICE: GET EVERYTHING IN WRITING FIRST. EVERYTHING !

Marc G.

I know they are no longer at this address... but either way, these guys are great.

First off, I was scheduled for Monday and they knew I was concerned because of the impending rains... so they added weekend hours and called me to offer to come two days earlier!

It's supposed to rain again tonight, so any protection against El Nino is key!

Second, Richie and Parker went above and beyond and kept me within the time frame I requested. They helped dig out some roots, too and got the drains flowing again and were both decent, hard working and good guys.

Third, based on calling around, they seem to be on the lower end pricing-wise, which is obviously important.

I still may need to replace a section of the line (Ugh!) but at least now this drain is flowing. Thanks!!!

Wendi H.

We had a really bad back up in our drain outside and called Oaks Drain first thing this morning. They fit us in within a few hours and were amazing. Ali showed up and was courteous and very professional. He explained what he was going to do and took care of our problem quick and efficiently. It was great customer service. I will definitely be using them again.

A K.

Had the horrible news of needing a new sewer line but Oaks Drain was so helpful and clear the entire time. They always come on time and everyone I had come to my house has been polite and helpful. When a problem came up after the line was done, they came right back out and fixed the problem. We highly recommend.

Sheena M.

Great company. Came out quickly and fixed my issue fast. A plumber told me my pipe was broken and said it would be 3k to fix the issue... apparently not. So happy I got a second opinion. Thank you

Monique F.

Had a clogged pipe and couldn't get a straight answer from other plumbing services that just wanted to quote a big job and not fix the actual problem. Keith was very knowledgable, diagnosed and fixed the problem efficiently. I hope I never have another plumbing issue again, but Oaks Drain Service is the first company I would call! Highly recommended!!!

Ryan C.

I had Oaks Drain Service come out for a clog problem at my house in Thousand Oaks. The plumber Keith was very professional and after running a camera through my drain, came up with the problem quickly which he explained to me and showed me on the video. Fixing the problem was a fairly big job so the next day, he knocked it out quickly. The experience was professional, honest, and affordable. I would highly recommend them.

Stephanie C.

Called to get an estimate for checking our sewer line since apparently there is a clog in our toilets. The guy that answered was SO rude. He said ""What do you want, I have 3 people waiting on hold"". I will never call this company and have no idea why all the good reviews. I am assuming they are writing their own reviews.

Chris P.

Our mainline was backed up, I called them and they were out here in 30 mins and it was cleared in less than 20. Thanks Parker. I'd recommend them for any drain block you might have.

David D.

Called them about 5pm on Monday with a clogged kitchen sink. They arrived as scheduled 8am next day, and were on their way, problem solved, 20 minutes later. The price was very reasonable, and they included a 30-day warranty. What more could you ask for?