Nuzzo Sewer & Plumbing

Lisanne F.

1 star for not rodding from the outside to begin with.
2 stars for price
5 stars for promptness returning calls/showing up to work

Our trusted retired ex-plumber recommended Nuzzo. Ex-plumber says rodding averages $300 for a mainline clean out. Len Nuzzo charges $325 (their trucks were a lot nicer....) but upped it to $395 due to the crawlspace. As our lower level toilet/shower were backed up and rain expected, I decided to pay the extra $70. Len called two younger dudes, who got in the crawl without difficulty. After some time rodding with a small cutter in the wrong direction (due to the T joint), they pulled out some tree roots.
Two days later, the toilet backed up again. I phoned; Nuzzo said they'd try again -- surprise -- they rodded the line from the street cleanout to the house with a larger cutter. Everyone at Nuzzo was polite and friendly but we miss our sassy/cheaper/more ""explainy"" ex-plumber.

I have a few comments about Nuzzo.
1) If the second rodding was done from outside, why was the first done from the higher-cost crawl space? $70 lesson I learned? Ask the plumber to search for all available clean-out spots before starting work. I feel a bit cheated.

2) I caught Len preparing to put a business sticker on our furnace (they don't do HVAC) and he confessed he'd put one on our water heater. I found this sticking without permission to be rather cheeky.

3) After paying for the 1st visit, I went inside to find they left the downstairs shower running. If I didn't hear it and turn it off, our metered water bill would've been huge! When I mentioned this to Len on visit #2, he said they always leave water running. I asked why he didn't tell me they'd do that. RotoRooters (cruddy, don't use, too expensive) didn't leave the water running at my old home.

UPDATE 1/2018
Toilet still backing up, suspected line needed rodding. New guys hired rodded from the flood control flap, which Nuzzo ignored. Guess where the line was clogged? Yup, from the flood control to the street. *sigh*

Michael C.

What an outstanding group of people! Len and John were absolutely great! They came out and inspected my ejector pump system and quickly identified the issue, repaired it with ease and assured me it was a small problem and they repaired it fast. They could not have been nicer men to deal with and the price was great too! I would highly recommend this company to anyone.

Pauline K.

A few weeks ago I called Nuzzo about scheduling rodding of our sewer. Len and Junior arrived the next day and did a wonderful job. We were so happy with the prompt and excellent service. What a comfort to know you can call on these fine guys if you have a plumbing problem. Sincerely, Pauline Kelly.

Michelle S.

We have used Nuzzo Plumbing for the last five years and have used them quite a few times between our different properties. Nuzzo is reliable and reasonable with pricing. They have helped us with everything from serious to minor plumbing issues in all of our properties and their expertise and experience speaks for itself. They are very friendly, efficient, reliable and we highly recommend them!

Sharon G.

Len is a really nice guy. I actually feel bad writing this, but my neighbors convinced me to in order to save the next guy lots of money. We hired Len Nuzzo to rod out the sewer in our (new to us) older home several years ago after hearing he'd worked on our house in the past. We treat the roots with a chemical twice a year to bridge between rodding, but obviously roots in Chicago keep growing. In January, the basement flooded and Len came out, rodded and cleared the line so that the flood receded. Charged me for a full service ($295). 6 weeks later we flooded again. Len came out and again rodded and charged me for a full service ($295). 6 weeks later, we flooded again, and when I called Len, he admitted that he had only cleared 50' the first time, and 65' the second (it is 100' to the street). He told me it would be another full charge to come out again because he isn't responsible for the condition of the lines in a 100 year old home... I hired another plumber (Fettes) who came out and cleared all The way to the street - yes it took more time, and they billed for their time (only slightly more than Nuzzo's charge). I'm recommending to everyone that if you hire him - verify the length he is clearing so you don't end up endlessly in a loop flooding and paying for incomplete work. We ended up with hours of trauma, cleaning, disinfecting that could have been avoided by honesty, thoroughness, and a little more work that we would have happily paid for if the work had actually been done!

Bob R.

I was very pleased with the level of service we received. We called Len with an emergency and he and his team were on the spot within 15 mins, and did not leave until the job was done. On a Saturday nonetheless.

I will have no problem calling them again for any plumbing or sewer needs!

Joe D.

After spending the majority of my Thanksgiving break fighting with a clogged up kitchen sink and downstairs shower, Friday night we gave up and called a few plumbers. We left a message with one place, had another tell us that someone would call us back, but we still haven't heard back, then we called Nuzzo, and got the man, himself, on the phone. We explained the issue and asked if there was anyway they could come out on Saturday.

They came out early Saturday morning, took a quick look and let us know how much it would cost to clean out the line. The initial attempts did not work and they had to go into our basement and work on the lines down there which cleared the clog. I thought they would charge more for the extra work, but we were only charged the amount they initially quoted.

I am very happy with their service and I am very glad that they are in business.

Craig S.

4 stars for the service
3 stars for the price

Len and his partner did good work but are also on the pricey end for this type of work. They rodded and cameraed my main sewer line. Based on what we saw on camera, I ended up having to have part of the line dug up and replaced and Len's estimate was $1500-1700 more than 3 others I received.

Nichole S.

Called Nuzzo on Sunday morning and by noon Sunday he had fixed our backed up sewer line. Called a couple places before calling here and he was the only one to answer... Actually left messages with other highly rated plumbers and as of noon when our issue was already fixed by Nuzzo, hadn't heard back from them.

Since we're bound to need a plumber again someday (hopefully not anytime soon) we will make Nuzzo our only call!

Alex H.

After 3 flooding events with 3 feet of sewer water in my basement i finally called and had them come out to evaluate my problem. After 10 Minutes They had determined that i needed to install the Tramco Lift Station. Since the unit was installed in 2009 i have not had 1 drop of water in my basement, even when everyone else on my block was full to the rafters. Great service. Great people. I have even began to use them for plumbing and backflow valve testing at my work.