Nussbaumer Plumbing

Oksana C.

Never answer calls or emails - will leave you hanging for weeks with an active plumbing leak. The worst I've dealt with.

Arin M.

They have an F grade with the Better Business Bureau for a reason. They will happily take your money to diagnose your plumbing issue but they will disappear when it comes time to fix it. I have been struggling with Nussbaumer Plumbing since April of this year when my home warranty company assigned them. They came out to fix a clog (still not fixed as of June) & a leaky faucet which they turned from a small drip to a steady stream of water by taking apart the knobs & faucet. They have not responded to multiple calls & texts from myself, my husband OR our home warranty company. They never complete the work they commit to & leave you with more problems than you started with. Avoid them at all costs.

Carol L.

They never, never answer the phone. Never return a call. Lousy service. Waiting over a month for a part.
Stay away.

Parker H.

March 24: I put in a request through my home warranty to address an issue with my shower

March 27: Todd came to my home to look at my shower and told me he would need to order a new cartridge.
3 days from initial request

April 10: I receive no word from Nussbaumer Plumbing and I begin calling the office twice per day. I am directed to voicemail during business hours, so I leave several messages and send an email. At one point I am put on hold, but I am never taken off hold.
17 days from initial request

April 15: I finally get a hold of April, and she schedules me for April 29 between 9:00 am and 2:00 pm.
22 days from initiaial request

April 29: It's 1:00 pm and Todd hasn't shown up; I also haven't received any communication about rescheduling or canceling. I call Nussbaumer Plumbing to get an update. April says that she hasn't received the part and will need to order an entire new shower system. I ask her to confirm with me when she's ordered the system so we can get a new appointment scheduled. April promises me she will call me by 4:00 pm that day.
36 days from initial request

April 29, 4:00 pm: I receive no call.

May 3: I call my home warranty to get a new plumber for this issue. They call Nussbaumer Plumbing and are put on hold and never taken off.
40 days from initial request

May 8: I call my home warranty again to get a new plumber. They leave a message with Nussbaumer Plumbing's office.
45 days from initial request.

May 10: I call my home warranty a third time to get a new plumber. They call the office and talk to April. She says she will contact me to schedule an appointment either May 13 or May 14.
47 days from initial request.

May 14: I have received no contact fram April.
51 days from initial request

May 15: I schedule a new plumber outside of the home warranty and out of pocket
52 days from initial request

I have been without access to my shower for 52 days. I understand that contractors are busy people with a lot to juggle; however I have given every opportunity for April and Todd to contact me. I have called constantly with no response. I have left messages with no callbacks. I have been promised communication and then been ignored. What's worse is that they have indicated to the home warranty that the job is ""complete,"" meaning that they can't assign me a new plumber until Todd and April change the status back to pending. Unfortunately nobody can seem to get a hold of them to do that.

I encourage folks looking for competent and communicative contractors to look elsewhere, and I encourage Todd and April to scale back their operation so that they can give each customer the attention and communication they deserve. I hope they are able to put the money I gave them through my home warranty to use by helping someone more thoroughly than they helped me.

Matthew W.

I'm in Pittsburgh. Before Nussbaumer plumbers arrived to install a kitchen faucet, my garbage disposal worked fine. After they left, the garbage disposal would not turn on.

After noticing the failure I called Nussbaumer's office and left a voicemail; my call was not returned. I called again 36 hours later and finally talked to a person, who connected me to the plumber who did the work. I described the problem and, after he could not identify a cause or solution over the phone, the plumber proceeded to deny all responsibility (arguing illogically that since the job was to install a faucet, therefore he could not possibly have disabled the garbage disposal unit that occupies most of the cramped space where he was working). He then suggested I was at fault, and advised me to initiate a claim with the home warranty company (which would cost me another $75).

I subsequently discovered, on my own time, the problem. The hose for the on/off air switch had become disconnected from the garbage disposal plug, at the point of attachment to the plug. The plug goes into an outlet directly beneath the faucet attachment, and the plumber had necessarily disconnected the plug in order to access the faucet from below. During this process the air hose must have become disconnected from the plug, and was never re-attached.

That's a simple enough mistake to make, and once I discovered the disconnection, it took half a second to fix. The problem is that it was Nussbaumer's mistake, and I was the one left to fix it. The problem is with Nussbaumer's denial of responsibility, their (incorrect) shifting of blame onto the customer, and their lack of interest in making things right. Entirely unprofessional.

Kate E.

If I could give less than one star I would. I've been without a shower in my house for weeks. Called the initial request in on Monday and set up an appointment for that Wednesday. Then they called on Wednesday to move the appointment back a day. The next day, towards the end of the window my husband called to see if they were coming. We were informed the plumber was stuck on a hard job and they couldn't make it until the next day but that we would be ""the first appointment"". Around 11 am someone showed up for 10 minutes, said they needed to order parts and left. Called me back the following week to schedule the appointment. Then bumped it back a day. Then the day they were supposed to come, no one ever showed up. Nor did they answer the phone or return my messages. I've called my warranty company twice and both times they apparently answered the companies phone calls and I was told they would ""call me back to reschedule"". This has never happened. I've tried calling several more times and leaving messages to no avail. I finally called my warranty company again. The company called the plumbers who told THEM that there was an appointment scheduled for later this week. I have still not heard from them. I'm not just going to take a day off work for this. They still won't answer my phone calls or messages. Worst company I've ever dealt with.

Sandy K.

Dalton and Nate were great! New waterheater was installed in no time through our warranty, AHS. Great customer service, super fast work!!
Would use them again anytime!

Thanks,
Sandra K.

Traci M.

Another American Home Shield Fail by assigning this clown company. I have no water to my upstairs bathroom but full water throughout the rest of the house. Nussbaumer Plumbing was assigned and they came out today. Two very young looking men showed up and sat outside my house for 10-15 minutes at just after 4:00 p.m. I showed them the upstairs bathroom which has no water. Took them into the basement and he said, ""Is it always this cold in here?"" I said it's not that cold at all (I have a huge jug of water for emergency purposes stored in basement on the floor and it's no where near frozen. He then sent the other guy upstairs who ran the kitchen water without any issues. The other guy stood there in the basement with a clipboard and didn't do a damn thing. Didn't look at the water main, didn't look at the water heater, didn't look for a recirculating pump, did absolutely nothing. He then said, ""I don't know why it's happening and the warranty company isn't going to pay me to find out."" I was dumbfounded. What did I just pay $125 for???? He wanted me to pay them directly to try to find out why my upstairs bath has no water. I told him to get out. They were in my house for a whopping 7 minutes. 7 minutes to say, ""I don't know what's wrong."" DO NOT USE THIS SCAMMING COMPANY! I've seen teats on a boar pig more useful than this company. Shameful.

Laura C.

Ghosted us and the home warranty company, which delayed the work on our sewer line, allowing our basement to continue flooding with raw sewage periodically, and finally forced us to pay out of pocket for another plumber. Don't use Nussbaumer or HSA Home Warranty.

Susan D.

NUSSBAUMER PLUMBING IS RIPPING ME OFF REPEATEDLY. Their plumbers are INCOMPETENT SWINDLERS AND SLACKERS.
1) Problem- bathroom faucet leaking at base.
Nussbaumer- replaced faucet, removed pop up drain, did not install a new pop up drain. Now I just have a drain that I use a rubber stopper on. There is a hole in my sink where a pop-up stop belongs. I can't even try to reinstall my old one because they took it with them!!!

2) Problem- overflowing floor drain in basement. It needed to be unclogged with a drain snake.
Nussbaumer- lazy plumber simply used an electric plunger, dumped a bucket of water in to prove it was ""unclogged"" . Next day, basement flooded again and continues to flood every time I use the bathroom shower, washing machine and dishwasher.

I have called Nussbaumer over and over and over again and they just keep giving me the run-around and ghosting me. They will not come back to do the jobs properly.

There is still a hole in my sink, and my basement drain still floods my basement.

THEY ARE THE WORST PLUMBERS IN PITTSBURGH. PERIOD.