NTX Plumbing & Air

A C.

NTX left me hanging with a half-finished job. I won't be using them again. I was referred to them by a contractor that I respect so I thought I'd give them a try. Long story short they came out, gave me an estimate and we scheduled a date to do the work. One week prior to the job I provided them with the manufacturers installation instructions because every water filtration system is a bit different. NTX didn't bother to view the information. Half way through the job I realized that the installation was going all wrong. The plumber said he's order the part and finish the job ASAP. One week passed and I got no updates so I followed up and the message I got was "sorry we can't finish your job".

Adam S.

I was referred to NTX plumbing by my long time plumber who has retired. Unfortunately, they were nothing like him. What should have been a simple call out to investigate a slow drain/replace a kitchen faucet was upcharged up to $400. Lesson learned, I will not rely solely on recommendations, and always get an exact price quote up front.

They charged a "flat rate" on the faucet replacement of $250. They then charged me $60 material cost on new shut off valves. I looked online, and I can buy the same shut off valves for $4 a piece at a home depot (as a consumer before contractor discounts). They also charged me separately $10 for plumbing tape/putty. They also charged me $55 to "clean out the PVC pipe". Mind you this was not replacing PVC piping, it was literally 30 seconds of them cleaning out the existing piping.

So for less than 90 minutes of repair work, the total bill came out to $400. I tried calling into the office to talk with someone prior to posting, and was told someone would call me right back, but that hasn't happened.

I'm all for paying a fair price for expertise, but I was nickel and dimed for $150 on top of an already expensive rate. I wouldn't trust their quotes - they're going to upcharge you like they did me. Hope you all can learn from my mistakes.

Ryan L.

I've seen some longer posts on NTX, so I'll keep mine short and to the point. They say in times of crisis, true character shines. And this surely is the case with NTX. It's interesting as I reflect back on why we called NTX. It was Monday, during one of the worst snow storms/cold fronts in 30 years in Dallas, and we were desperate as were most. Fortunate to have power but no hot water we called NTX. They said they couldn't get to us until Wednesday which we understood for obvious reasons. Worth noting, and the reason I am posting, they said the "minimum visit charge was $155. We agreed and scheduled. They did arrive on Wednesday, and as a callout, with only a blow torch. After 5 minutes of applying flames to our cooper pipes they asked if they could borrow a hair dryer, remember this point as I'll close with it, to which we obliged. 20 minutes later after using both the blow torch and hairdryer, they basically said there was nothing more considering our tankless hot water heater is outdoors. Not knowing what more to do, we agreed all else had been attempted. This is where it gets about as shady as it gets. Then the two plumbers proceed to tell us it is a "minimum visit charge of $500 ", but because of his tenure of at the company he could do $400. When challenged they proceeded to tell a story of their last visit and how they threated to call the cops for non-payment. I didn't feel like arguing further, and they left while we still didn't have hot water. In closing I'll call out two things. First, turns out price gouging doesn't apply to plumbers in Texas (shocker....). Second, hey at least in the event we have another 30 epic year snow storm, the money they ripped me off hopefully buys more hairdryers.

I mean, I really tried to keep it short, but these guys are shady.

Cheers to being shady NTX.

Nicole L.

If I could give them zero stars I would. I attempted to hire this company for plumbing issues that came about as a result of the extreme cold in Texas. I called on Wednesday 2/17 and scheduled an appointment for Saturday 2/20 between 1pm and 3pm. I received a call back a few hours after scheduling the appointment. The company was canceling my appointment because, in retrospect they "didn't have time". The appointment was rescheduled for Monday 2/22. On Friday 2/19, I received the following text message: "Hello! Our schedule is full. We will not able to provide service next week." Yes, the full schedule should include my appointment. This is the most unprofessional group I have ever dealt with. I wouldn't contact them again no matter how small the job. After expressing discontent over the missed appointments and the fact that I would post an appropriate review, the plumbing company actually texted the following to me. " Not a problem! Everyone knows this is a stressful situation and it is sad you have a lack of compassion for the plumbing profession during this time." Apparently NTX Plumbing lacks compassion for the people that attempt to hire them because help is needed. Pass this one up if you are looking for a professional plumber

Terry L.

Our family have used NTX for well over a decade now, for our residential and rental property. Trusted and professional with their craftsmanship and prompt response to our needs. We will remain loyal customers for years to come! Thank you for all you do NTX!

Nicole E.

Professional and repaired our water heater quickly and professionally. Thankful he was fully masked for covid and cautious in all he did.

Tranessa W.

We have 2 toilets that were running...standard stuff.. probably needed new flappers and valves. Our usual plumbing company was busy with a big job so they recommended NTX. Super friendly on the phone and very accommodating with a quick appt. Their charge to just diagnose the problem was $154, which I thought an odd number and also steep, but I wanted my toilet fixed asap and they came recommended. Alex arrived on time and was very nice...and this is when things started to fall apart. He didn't seem confident about how to fix the issue with the toilets. After a few calls to the supervisor, he arrived at the conclusion that both toilets needed new valves and flappers, but still not 100% sure this would fix it. I could hear the call - there was education on how to tell the brand of the toilet and explaining flappers. Huh? Really? The supervisor said it would be $425 to complete the job which I thought was outrageously over-priced. I myself have replaced a flapper before and know it is not that difficult. I called our usual plumber to ask what they would charge - $250ish. I asked Alex to call his boss /owner back to reconsider the exorbitant cost. Nope, he's sticking with $425. I paid Alex the $154 for his time and sent him on his way. Hard lesson learned...don't take a recommendation from your plumber. Looks like I'll be watching YouTube videos and getting out my tools.

Catherine M.

NTX plumbing was amazing in responding to my mom's plumbing issue. It's always a challenge trying to coordinate work when you don't live in the area but they made the process so easy. They were super quick to respond. Bonus points in that the office manager spoke Vietnamese so she could coordinate directly with my mom. My mom was so happy with their work, she had them come back to install a hose bib. A+ experience!!!!

ChihChing L.

I did not have a good experience with NTX plumbing. There was a major water leak on my rental property and the situation was extremely emergent. I looked up on yelp and NTX has all five star reviews so I believe they are as advertised to be reliable and trust worthy. I called and asked if they have someone available to come and fix the leak immediately. The receptionist who picked up the phone was nice and prompt, she asked if I needed someone to go there to fix the issue or if I only wanted a quote, I responded and asked her to send someone to fix the leak since it's coming out like waterfall. So she quickly scheduled me with a plumber and said that he will arrive within 15-30min. I was asked to be present at the property when the plumber arrives, since I'm the landlord, I got off the phone, left my work, and started heading over there, didn't see any one showing up after I have driven 20min to arrive at the rental house and I waited another 30min to finally get someone to show up. The guy showed up, he was able to find the leak but he refused to fix the leak(what?!) he said that he was only told to show up and give a bid, he then said we would have to wait another three days until they can come back to fix it and it would cost $750 to fix it, on top of a $49 fee which I didn't even know about. So, there I was charged $49 for nothing, and the water was still coming out like water fall after the guy had left. I'm not happy with this service at all, NTX plumbing had promised to come out and fix the water leak but has not delivered the service I had requested.
Later that evening I had the leak fixed by another plumbing company for only $200 (+1 (972) 987-7555 Frank, he is professional and truly reliable)
It was a emergent matter, I should have been more careful with businesses out there and not trust a random company only by looking at how many stars they have. I wish NTX plumbing would've been honest with me and had refused my service request if they knew they weren't going to be able to fix it immediately. I have been trying to call ntx plumbing but they wouldn't pick up the phone, as if they knew exactly why they won't pick up the phone. I would really like to get a hold of them and get my $49 back.
Until then I will no recommend NTX plumbing to anyone. Unless you want to spend lots of money for something that could be fixed for way less.

Kaye C.

We used these guys to make some repairs on our house as we are selling it. Ricky showed up on time, I received a text letting me know when he would be arriving. He took care of everything on my list and was so nice about everything. I would highly recommend NTX and we will use them again if we have a plumbing issue.