NTX Plumbing & Air

Bryan S.

These guys are AMAZING!!! Scott let me know that he would be at the house at 9 am and he was there 8:50 am! It is so hard to find any company that says they will be there at a specific time and actually shows up on time so this was already a great relief! When he got there his team was extremely professional and courteous. These guys definitely know what they are doing! They kept me informed every step of the way. They did a water heater reroute job for me so that I can move into my new house and actually take hot showers without the water leaking under my foundation! They come in do the work and clean up like they were never even there!

Scott, Brandon, and Brian are honestly some of the best in the business! If you are looking for a excellent plumber who has quality, professionalism, knowledge, and very reasonably price then this is your company!

Lynn L.

Do Not Recommend these plumbers!

We did an entire house remodel and love all of other contractors and I have been a Interior Designer and a Realtor for over a decade so have lots of experience on remodels and working with contractors this guy was the worst!

They came out to help us move a gas line 10-15 feet along a wall so they cut thru the sheet rock (ok'd by me)... then when I did not see this they cut thru 3/4 of the way thru every one of the 2 x 4's of the load bearing wall the entire way thru! They could have drilled a hole thru 2 x 4's and fed the pipe thru it... but they didn't. We hired someone else to come back and brace the entire load bearing wall with heavy braces on every single 2 x 4. :-(

They were installing a stand alone bathtub and a trim kit on a shower and the bathtub floor marble box had to be completely re-built and the shower head was wobbley and had to be extended and reinstalled by other plumbers. They left without even saying "we are done" The assistant that didn't speak good English took my payment on their Ipad"

On top of all of this They were late doing the entire job because when I called the office to confirm that the "master plumber" was going to be the one doing the job they said they did not know this and we had to wait a couple more days to get the master plumber so it held up our master bath remodel.

Jay S.

I've actually never written a review for anyone or business before but just had to about NTX Plumbing and Scott Hooper in particular. I had a slab foundation leak. Two other companies that my home warranty sent over said that the leak was in one place in my house and they "repaired" it with a reroute, but then after realized that wasn't the problem after all and I was still loosing water, to the tune of an extra $250 a month in water bills.

Scott originally did work on my house before I bought it so I contacted him to come back and look at my still leaking foundation. Scott was like a detective exploring the situation and giving me real explanations along the way. It took some time, having to dig and try to track it down, but he did, and sure enough found a small hairline crack. It was great, I've never seen a service vendor be so dedicated to finding out what is wrong. Giving up wasn't an option. I'll never forget his statement, "I'd rather be right, than rich". At that point I knew that Scott and NTX Plumbing had earned my business for life.

Chris K.

Our water heater went out yesterday. NTX came out at the end of the day last night and determined we needed a new unit (still under warranty luckily). They showed up promptly this morning with the new unit and had it installed in 90 minutes. Punctual, professional and affordable. Highly recommend these guys. They are Wylie based. Scott came through for us getting us scheduled on the same day, when some other companies were booked for days and Jeff was prompt and professional and the install was clean and better than new.

Trang N.

I would totally use this company again! My home owners insurance would not cover the leak, because it was on the outside on the sidewalk area...the other plumber wanted to charge us 250.00 to detect the leak... And $1500 to fix the pipe.
Scott knew exactly where the leak was and was not planing to charge us 1500.00 to fix a leak outside of my house... Which it did not required any drilling on my sidewalk...

Debbie D.

NTX PLUMBING has been there for me numerous times with my own home and my rental properties. Scott is very dependable, efficient, honest and hard working guy.
He explains what needs to be done and the cost and there are no surprises. His fees are very reasonable compared to other plumbers we have used in the past.
I just recently called him because my tenants were without hot water .He was at the home in a timely manner considering I called him on Wednesday before Thanksgving late in the afternoon and he was at their home on Friday morning. Thursday was Thanksgiving and my tenants were not going to be home. You will be very happy with the service you receive from NTX Plumbing. Highly recommend them for all your plumbing needs!

Richard R.

Called NTX Plumbing for a water leak that caused me to cut off the water to my home. NTX was out at my home the next morning and they did the job in an hour. They were kind enough to explain the cause and provide me with some tips to save me the headache again. I don't review much online, but I was compeled to this time.

Michelle L.

I am so glad I tried NTX after reading a Yelp review. We have spent so much money with other plumbers over the past couple of years. We have foundation damage and have been told we have a leak but no one can find it. We gave up on it until recently when our water bill showed our usage had dramatically increased. We thought for sure the slab leak could now be located. Scott came out and said it was due to a faucet leak that we could fix ourselves. He said we do NOT have a slab leak. I was a little skeptical. After all, everyone said we had one. And how could our water usage be so high with a little faucet leak? Well, he was right. We fixed it and the water bill was back to normal. I was grateful that problem was solved and relieved to know we don't have a slab leak. We still have a foundation to repair, but now we have a plumber we can trust when it comes time to check for possible resulting leaks after the repairs are done.

Raymond l.

Scott was very patient with all the questions i asked over and over. Good customer service, good reasonable prices and of course good work. Everything is working wonderfully. I will be looking forward to doing buisiness with this company. Thanks NTX Plumbing!

Derek C.

In the middle of an attic flooring project, I noticed that some gas and water lines were dangerously running over the main walkway into the attic. It seemed hazardous to leave them where I could possibly trip on them, so I gave Scott a call. I sent Scott some photos of the area, and he was able to get to my house two days later (on a Saturday, no less). When he arrived, we were able to talk about the problem, and I told him what I had in mind. Scott offered a much better (and cheaper) alternative solution to the problem and saved me hundreds of dollars in the process. The result is perfect, and was cheaper than I expected. He even gave me some free advice about my nearby water heaters. Thank you, Scott, for taking care of me, despite my unorthodox request.