NTX Plumbing & Air

Nicole L.

If I could give them zero stars I would. I attempted to hire this company for plumbing issues that came about as a result of the extreme cold in Texas. I called on Wednesday 2/17 and scheduled an appointment for Saturday 2/20 between 1pm and 3pm. I received a call back a few hours after scheduling the appointment. The company was canceling my appointment because, in retrospect they "didn't have time". The appointment was rescheduled for Monday 2/22. On Friday 2/19, I received the following text message: "Hello! Our schedule is full. We will not able to provide service next week." Yes, the full schedule should include my appointment. This is the most unprofessional group I have ever dealt with. I wouldn't contact them again no matter how small the job. After expressing discontent over the missed appointments and the fact that I would post an appropriate review, the plumbing company actually texted the following to me. " Not a problem! Everyone knows this is a stressful situation and it is sad you have a lack of compassion for the plumbing profession during this time." Apparently NTX Plumbing lacks compassion for the people that attempt to hire them because help is needed. Pass this one up if you are looking for a professional plumber

Terry L.

Our family have used NTX for well over a decade now, for our residential and rental property. Trusted and professional with their craftsmanship and prompt response to our needs. We will remain loyal customers for years to come! Thank you for all you do NTX!

Nicole E.

Professional and repaired our water heater quickly and professionally. Thankful he was fully masked for covid and cautious in all he did.

Tranessa W.

We have 2 toilets that were running...standard stuff.. probably needed new flappers and valves. Our usual plumbing company was busy with a big job so they recommended NTX. Super friendly on the phone and very accommodating with a quick appt. Their charge to just diagnose the problem was $154, which I thought an odd number and also steep, but I wanted my toilet fixed asap and they came recommended. Alex arrived on time and was very nice...and this is when things started to fall apart. He didn't seem confident about how to fix the issue with the toilets. After a few calls to the supervisor, he arrived at the conclusion that both toilets needed new valves and flappers, but still not 100% sure this would fix it. I could hear the call - there was education on how to tell the brand of the toilet and explaining flappers. Huh? Really? The supervisor said it would be $425 to complete the job which I thought was outrageously over-priced. I myself have replaced a flapper before and know it is not that difficult. I called our usual plumber to ask what they would charge - $250ish. I asked Alex to call his boss /owner back to reconsider the exorbitant cost. Nope, he's sticking with $425. I paid Alex the $154 for his time and sent him on his way. Hard lesson learned...don't take a recommendation from your plumber. Looks like I'll be watching YouTube videos and getting out my tools.

Catherine M.

NTX plumbing was amazing in responding to my mom's plumbing issue. It's always a challenge trying to coordinate work when you don't live in the area but they made the process so easy. They were super quick to respond. Bonus points in that the office manager spoke Vietnamese so she could coordinate directly with my mom. My mom was so happy with their work, she had them come back to install a hose bib. A+ experience!!!!

ChihChing L.

I did not have a good experience with NTX plumbing. There was a major water leak on my rental property and the situation was extremely emergent. I looked up on yelp and NTX has all five star reviews so I believe they are as advertised to be reliable and trust worthy. I called and asked if they have someone available to come and fix the leak immediately. The receptionist who picked up the phone was nice and prompt, she asked if I needed someone to go there to fix the issue or if I only wanted a quote, I responded and asked her to send someone to fix the leak since it's coming out like waterfall. So she quickly scheduled me with a plumber and said that he will arrive within 15-30min. I was asked to be present at the property when the plumber arrives, since I'm the landlord, I got off the phone, left my work, and started heading over there, didn't see any one showing up after I have driven 20min to arrive at the rental house and I waited another 30min to finally get someone to show up. The guy showed up, he was able to find the leak but he refused to fix the leak(what?!) he said that he was only told to show up and give a bid, he then said we would have to wait another three days until they can come back to fix it and it would cost $750 to fix it, on top of a $49 fee which I didn't even know about. So, there I was charged $49 for nothing, and the water was still coming out like water fall after the guy had left. I'm not happy with this service at all, NTX plumbing had promised to come out and fix the water leak but has not delivered the service I had requested.
Later that evening I had the leak fixed by another plumbing company for only $200 (+1 (972) 987-7555 Frank, he is professional and truly reliable)
It was a emergent matter, I should have been more careful with businesses out there and not trust a random company only by looking at how many stars they have. I wish NTX plumbing would've been honest with me and had refused my service request if they knew they weren't going to be able to fix it immediately. I have been trying to call ntx plumbing but they wouldn't pick up the phone, as if they knew exactly why they won't pick up the phone. I would really like to get a hold of them and get my $49 back.
Until then I will no recommend NTX plumbing to anyone. Unless you want to spend lots of money for something that could be fixed for way less.

Kaye C.

We used these guys to make some repairs on our house as we are selling it. Ricky showed up on time, I received a text letting me know when he would be arriving. He took care of everything on my list and was so nice about everything. I would highly recommend NTX and we will use them again if we have a plumbing issue.

Danny H.

With out a doubt this is the best plumbing company in town. Called to have a dishwasher installed. They were prompt and got the job done really quick with no problems. Also had them do a water heater years ago. I won't call anybody else for my plumbing needs

Lauren P.

NTX Plumbing came to us as a referral. We made the mistake of going through our home warranties plumbing companies twice, and since then I've had a sincere distrust in plumbers. They (home warranty plumbers) had told me my pipes were done and I needed to spend $20k-$50k to get them fixed. After I called NTX in a panic, they said that didn't seem accurate or reasonable, and just told me to keep an eye on the situation and let them know if it happened again. Fast forward to yesterday where my hallway had a minor flood and my laminate floors were buckled and bubbled in several places. I thought for sure "I have to spend $50k to fix this now". I emailed in to NTX and was responded to almost immediately, and was even scheduled for a same day appointment (what?!?). Scott showed up and actually knew the background of my situation (unlike the other plumbers who I felt were playing the never ending telephone game with the operator), ruled out our pipes being the issue, and figured out the issue was coming from our AC unit and one of those pipes. He very well could have told me to contact the AC company and his job was done, but he actually snaked the pipe for the AC unit. While submitting my payment (no where NEAR my thought of $20k-$50k at $210), he took the time to interact with my dogs and son, and then let me know the things to look out for if my pipes do ever start becoming an issue. I've already passed his info to friends and family, and told them I found the "unicorn" of the plumbing world. Thank you Scott, Mai, and Nancy!!!!

Uncle G.

5 Star Service for these guys.
Efficient and on time (big deal to me).
I've hired them for 3-4 different projects, each time their guys treat us great and offer more than the most expensive option to fix the problem. We used them for leaking, installing a dishwasher, slab leak and most recently a clog in our master drain!