Norton's Plumbing

Zhang J.

On 9/26/22, I was introduced to this company by a friend, doing a repiping job from my basement to the street which is about 12 feet, they charged me 9800. because of the friend, I totally trusted the owner Eric, so when he ask for the payment that time I was in NYC, I still pay him in full without any final inspection. when I was back I found out they left the walkway unfilled, just covered with a piece of pile wood, and my whole front yard is full of dirt , and some of the pipe joint not not connected well, all messed up.
So I called them righ away, but it takes them over 1 year to fill my driveway with concrete that is under my many phone call and messages and even through my friend, but they left my front yard like what it is, I keeping calls them to finish, first few time they said will do it, and later they said it was not on the contract they finish the job, but they did not told me I have to do my yard level and seeding When they give me the estimate, so who is responsible for that?
I did hire a pluming do my other house repip before, their is no such job for me to finish.
So after 2 years, today 7/17/24, I argued with Eric, they said not their job, they done as the contract did not say they will do the seeding, I don't even asking for them to seeding , I just asking them to level for me, I really can't do it myself, I will seeding myself, they rejected it, give me a lot excuses till now with 2 years time, still not finished.

Chelsea I.

A few weeks ago I had the unfortunate experience of a backed up sewer. Brown water in the basement and plugged toilets. I called Norton's plumbing company and they were at my house in a few hours. More interested in my tankless water heater, I was finally able to get them to focus on the problem. After snaking the sewer line to the street and plunging the basement floor drain, we were warned that we needed a new sewer drain at a cost of $5500. They did not have a camera but seemed to know this by just snaking   When we said we had Home Serve. They suggested calling them. After calling someone else to look at the sewer with a camera, the suggestion was made to call Nortons back to resnake and open up the sewer. The pipe was intact and just needed to be opened. Nortons refused to come back and said there was only so much that could be done. They suggested we call home serve. Although they came out promptly, I would not recommend Norton's to anyone. They are more interested in making money and not customer satisfaction

David G.

Paid to have them install an Aprilaire furnace humidifier. It wasn't working when they installed it, Matt came back on another day to fix. Still not working correctly, he connected it with power on all the time so it stays on all day long. I called him again to come and fix , no return call in over three weeks. I texted him with no return message.
I just want it to work correctly, and after spending $450 dollars I will have to spend more money to go to another contractor to fix.

Kate L.

Matt was profession, clean, and on time, I will keep Norton as my new favorite plumber list, recommend to all, AAA +
Installed power vent water heater, great job.

N D.

Talk to them on the phone said they would call back they never did I proceeded to call back 5 different times leaving messages and no return call seems to be a trend