Northstar Plumbing, Heating and AC

Charity S.

My experience with Northstar was great. Chris arrived on time for an inspection of my AC and to see what service I needed. He also recommended additional products for my AC unit.

I chose to have my AC vents cleaned. It was easy to schedule the service. Daniel and Felipe did a good job cleaning my vents and didn't leave a mess. They arrived on time and were very pleasant. They were very professional and showed me the progress. I would appreciate the cleaning and the company. I would recommend this company.

Paul A.

I once put a very bad rating on Northstar and would swear under my breath at them whenever I'd spot one of their trucks going by. I would have given a zero rating to them, if possible. I had hired them to not only install a new HVAC system, but to fix a long standing plumbing problem in my bath room.

Unfortunately, after they installed the new unit, there was a rattle in the $15,000 HVAC system that none of their technicians could resolve. I gave up after three visits from their experts.

The plumber they sent bragged he was the best in the world, but totally botched the job, stole all of Northstar's equipment and left the state with my job half finished. It cost me $12,000 to tear everything out that he did and have another plumber do the job, in addition I had to demo and rebuild my adjacent hot tub room to the cost of $19,000.

So why do I give them 5 stars. The answer is simple. After all these year's they called me back to service the unit and VALERIE their employe remembered me and my ordeal. She sent a young man, Daniel, out who FIXED the rattle after spending an hour figuring out the problem. Plus, I realized that the bad plumber probably cost the company more than it cost me and one bad employee doesn't necessarily make the whole company bad. Yes, this company isn't perfect, no company is. But I do give them credit for their tenacity and for trying to make things right.

Tim F.

My A/C unit went out a few days ago. We called them to come out and they came out the same day. I'm not going to lie. The A/C unit installation was a little pricey, but the QUALITY of the work was not only OUTSTANDING but EXCEPTIONAL. Once the install was completed they checked the airflow temperature and they wore shoe coverings when they came inside. They didn't leave until the work was completely finished. If you need any A/C work done I recommend you to call them.

Ashley G.

114 degrees in Ontario today and no AC. Without AC all summer although we just purchased this unit last year. The people here seem kind, and genuine, including the person that sold us the unit. But more transparency at the point of purchase would be helpful for those of us unsure of these systems and how to maintain them. If I was told at the point of purchase to include a surge protector, I would have done it. But coming back a year later and being asked to pay an additional $1k is a lot.

Again, they seem like genuine people, but more give more assistance to customers at the point of purchase.

Zub F.

In late November, 2023, my downstairs furnace stopped working in the dead of winter. This 2nd home was located in Big Bear Lake, CA. I went online to find a Big Bear Lake local HVAC company and found Northstar, which represented themselves as a local company. I don't believe that's true. Regardless, I spoke with Edgar, a salesman for Northstar, by phone, who represented that to replace a high end furnace, like Carrier, would cost $11,538. I foolishly gave him the go ahead. The 3-ton unit that was installed was a Goodman furnace, considered reliable but low end. After speaking and complaining with owner Dave about the bate/and/switch and the exorbitant price for the Goodman, he agreed to a $1500 discount. (Who does that after the fact unless they know they have been ""caught"") Subsequently, I found out that $10,500 for that Goodman replacement job was still excessive. Fast forward to September, 2024. I explored, through ""ANGI,"" having air conditioning installed for both my upstairs and downstairs furnaces, which involved each furnace having a coil and condenser, along with the copper runs and electrical hookups. I met on site with two recommended companies from ANGI. Neither one was ""local."" One company quoted somewhere in the neighborhood of $14,000, the second quoted $11,000. One of the reps, when I mentioned the price Northstar had charged, almost fell over. He also said the work was marginal, and showed me where and why. I thought I would give Northstar another chance to make amends. I called owner Dave and reminded him of our prior business. I asked him if he could give me a ballpark quote for A/C for each of the split furnaces. He quoted $25,000. When I represented to him generally the quotes I'd received from the two other, five star rated ANGI companies, without naming names, he began to denigrate both, indicating they were disreputable and could not possibly do a good job at that price. Their prices would not even cover the cost of his equipment. I believe what he really meant to say is that those other five star rated companies from ANGI chose not to vastly over inflate and overcharge customers. My advice re Northstar...stay away, actually runaway, unless you are a masochist and enjoy being duped.

Kimberly L. C.

Northstar Plumbing, Heating, and AC is a great company that we have worked with several times over the year for our plumbing and HVAC needs. They are very professional, respectful and honest with their pricing. We are very pleased with our annual maintenance service. They offer excellent maintenance plans that are very reasonable. They take care of it all and I definitely recommend Northstar. They are a great company to work with.

Letty C.

Had such a stressful day yesterday only to come home and have my AC unit not working.. my house felt like an oven! I called Northstar and a very friendly kind young lady (Vallerie) was so reassuring and proactive. They sent someone out quickly. Thanks to Northstar my AC is up and running! Thank you Northstar and Vallerie for all of your help!

Mike W.

BEWARE of this company. They take advantage of elderly people and focus on selling new replacement parts instead of taking the time and care to really troubleshoot the problem and resolve it.

This past Thursday, our air conditioner went out and because I'm not from the area, I called them to have them come and check it out (my mom purchased their service package where service calls don't cost her anything - another upsell) and without even pulling out any tools and just opening up the furnace the repairman (Chris) told me our motherboard was shot and it would be a 1000 dollars to replace. Then when he went out to the outside unit, he deduced that the compressor was out and needed to be replaced and it would be 7500 to replace that.

After several high-pressure sales tactics, I decided to just have him give me a quote (which my mother never received by email), and a serviceman who was recommended by a friend, came over that evening, took out his tools, and tested one part of the unit and identified the capacitor (a $300 repair job) in less than 5 minutes. And he had us up and running again 5 minutes later with a fix that would hold till he was able to get the part.

DO NOT USE THIS COMPANY FOR YOUR HEATING, COOLING, OR PLUMBING. For the past year and a half, I have had a bad feeling about the service my elderly mother, Virginia, has been getting from this company. Every service call they made was costing her thousands of dollars, and they kept upselling or recommending services she didn't need. Beware beware beware.

Becky S.

First of all when we called, Rhonda asked us to be sure and check the installation date of our air conditioner system in case the warranty is still valid. She reminded us that any other servicing company servicing the unit while the warranty is still valid would void the warranty. That warning showed true customer service and it impressed us. Secondly, Daniel, the servicing technician, was knowledgeable and explained everything very well. He took pictures at every step of the serving process which I think was wise, and helpful for explaining and training. I recommend him if you need a reliable service technician. Good value for the service .

Larisa K.

The technician Jesus has come out to service my water heater and my AC unit. He has been professional, prompt and extremely helpful on both occasions!