Northern Waters

Walt C.

Excellent, knowledgeable service from Northern Waters. I've been searching for a sprinkler valve box that was located in my yard 30 years ago and was buried after decades of mulch and plant growth. Paul persevered until he found it. This is a very experienced company.

Anvita S.

After shortlisting few irrigation installation companies in North Seattle area, we went with Northern waters. They provided a free consultation and provided the estimation that was reasonable compared to others. All the workers involved were professional and completed the work timely and did an amazing job at it. We had the sprinklers installed in front and back. They even had a monitor installed to automate all the zones and had rain water detection installed to avoid sprinkler activation during rainy days

Overall had a great experience working with the northern watern folks!

Marilee S.

After 20 years of service, they could not be bothered with our account anymore- saying that they left 20 messages for an old man who was hard of hearing - what they did not realize was that the law firm had RE-routed their phone system. The owners were completely awful having never missed a payment.
... it took 3 weeks to get an entirely new computerized sprinkler system put in by another company- very reasonably. They should be ashamed. Age discrimination, plus terrible service....., for friends of the Nordstrom's. And having worked at Nordstrom's for 15 years so I know better .

Nothing more to add

Do not call them- they can not be bothered....

Dennis B.

Really shocked to find a company that charges for sales calls to install new irrigation systems. All the other irrigation companies I contacted were willing to do a free estimate but not Northern Waters. Beware!

Val P.

Be very careful choosing this company. They are only concerned with THEIR time, THEIR costs. They are NOT interested in customer service.

Bruce T.

I am on the board of a townhouse HOA with 20 units. We've had trouble in the past with irrigation contractors - shoddy work, unreliable, etc. When trying to find someone skilled and reliable it is difficult as too many contractors won't even return phone calls. Northern Waters is different. They are friendly, reliable, skilled, and they return phone calls.

Our installed-on-the-cheap by Sundquist Homes irrigation system is 22 years old and had developed multiple breaks, had jerry-rigged repairs, had many heads which needed to be raised, repaired or moved, and has the usual seasonal system turn on, test, turn off, flush, etc.

When I commented to a friend that I was trying to get HOA Board approval to schedule work on a new break, my friend said he has been using Northern Waters for years with good results. His Seattle house is worth over $10,000,000 and has 2+ acres of land with massive irrigation systems (front and back yards). The reason I mention him is to show that they work on projects large and small, all provide quality for all.

As an added bonus, talking to them on the phone is always a pleasant experience.

Kurt H.

I couldn't be more pleased with the work. Matt and his partner were total professionals. I was nervous about all the problems we might dig up with our old irrigation system, but Matt made it seem easy. As the owner of a construction business I know how hard it is to keep good people and keep things lined out smoothly, you guys are top notch! And all this, under your original budget. Wow.

Kurt

Dave W.

We recently moved into a new home and discovered the in-ground sprinkler system needed some work - including finding and fixing a leaking valve in one zone. Northern Waters sent out Vince to scope out the work. Vince is a super-nice guy and very competent. He spent an hr diagnosing the issues and then scheduled the repairs for the following week. He worked efficiently and was thorough.

I have no problem recommending Northern Waters. My only reason for a 4-star (vs 5-star) review is that they were a bit pricey. It would have been nice to have that initial 1-hr consultation (to determine the problems) applied to our final bill for the actual repairs (like many companies do).

Elizabeth G.

Vince has been coming for the past couple of years to service our sprinkler system and reprogram our control box after we screwed it up pretty badly! He has added sprinkler heads and drips, re-aimed sprinkler heads and made sure everything was running tip-top. From the call to their office, their really friendly office staff began the quest to get our system adjusted and repaired, then to Vince, who is so fantastic and really listens, never having to repeat requests. We have never had a better company come to our home.

Heidi D.

I have worked with this company for more than 12 years and find the techs to have an incredible depth of knowledge and experience on landscape irrigation and lighting.

They are dependable in taking care of the ""spring on"" , backflow testing and ""fall off"" work. They're valuable in helping us to be on top of our irrigation and lighting system maintenance. I work with the team and always get creative ideas on improving the system with great value for the dollar. The company is professional, (very friendly, helpful, efficient admin support) has high integrity and through its actions, I've experienced excellent customer service and satisfaction.

In a few mishaps with our lighting and irrigation system over the years, the company has always solved issues with the highest integrity. This has resulted in a highly trusted consultant long term relationship.

Recently, our main water pipe into our house had a slow leak flooding our laundry room. My husband and I were continually in and out of town on business trips during the leak. On the same day I emailed Northern Waters, Dave came out to our house, in hours, to track down the source of the leak, and determine a plumber was needed on a time and materials basis. Northern Waters does not do home plumbing.
Leak now fixed, but to me, this was an 'over the top"" client service experience.