North Valley Mechanical

Shaq D.

One of our two a/c units was running poorly and appeared to be low on coolant. We called North Valley Mechanical today and they sent someone out by the afternoon. Lyle, our tech, was terrific. Easy to talk to and happy to explain. He checked out our system and showed us exactly what needed servicing and why. He also showed us how to avoid the same problem later. He also helped us by rolling the cost of the service into a 1-year maintenance plan that was only slightly more expensive. Super good and thorough service.

Ursula D.

I was pretty happy with my experience with NVM. The issue with my unit was pretty minor and easy to fix. What I really liked and appreciated about the service was their proactive approach to reaching out to me. I called in an issue(to my home warranty) on a Sunday night at 9pm to complain about my AC. My warranty company sent my info to NVM and I expected to receive a call sometime on that Monday to schedule me for an appointment later that week. Well, I got a call midday on Monday that a technician was in my neighborhood and could stop by if I was available....what do ya know... I was. Zack came out and figured out the issue and fixed it and I was cooling again less than 24 hrs from my issue.

Zack was helpful in explaining potential issues with my unit. He did some additional diagnostics. He explained the caveats of keeping an older unit. He also explained to me the differences to consider in newer units. I just loved his willingness to explain and all the detail that he provided!

Return Factor:. 100%

Chris B.

i used North Valley Mechanical once in the past and was impressed with the tech and the company. So when I decided to get my heat pump checked out before the really hot weather started, I gave them a call.
They came out on a Saturday, no extra charge. They said I would get a text before the tech came by (it was a 4 hour window), and they texted me first thing. Ricardo was here a few minutes early (even better!) and did a thorough outside and inside inspection. No upsell on anything. Easy peasy! Would certainly use again.

Scarlett K.

Our landlord used North Valley Mechanical last year for an AC problem that 4 other companies failed to fix or get right. The guys who worked on our unit, Derek, Ricardo & Tim were great. They were professional, knowledgeable, great problem solvers, and worked well as a team so as to fix our complicated and pain in the AC ""old AC"" problems. They were conscientious about any mess they were making and they were having fun doing their work too! I would recommend them for any AC job in the Phoenix Metro Area.

Prescott P.

North Valley Mechanical just replaced our two heat pumps and air handlers with American Standard (owns Trane among other brands) state of the art variable speed air handlers and highest EER heat pumps. They correctly steered us to the highest Energy Efficiency Rating or EER, not highest SEER (S is for Seasonal) which is only an appropriate rating for locations with four seasons. A team of 5 techs installed everything including new digital thermostats in ONE eleven hour day! Highly recommend for your HVAC needs!

JJ M.

The most important word I can use to describe Northvalley mechanical, and one that is so important to us all looking for air-conditioning service, is... ETHICAL!!

I recently used Northvalley mechanical through my homeowners warranty service and they did an excellent job. I know just enough about the workings of an air-conditioner to not get duped or ripped off. (At least I think I do... LOL) I already knew that currently my air-conditioner had been working on the fix of a prior warranty repair before I bought the house. That repair had jury rigged two capacitors where there should only be one. This was the unit that went down. North valley mechanical fixed it how it was supposed to be instead of putting just another ""Band-Aid"" on it.

I was very impressed with the tech and told him as much. He said that he felt it just wouldn't be a workmanlike manner if he did not do it right. Warranty work or not, North Valley Mechanical will be my go to air-conditioner maintenance company from here on out.

Elana Z.

I have been using this company for several years to maintain my AC and Heater. They consistently send out experienced honest techs. The prices are fair and they will do whatever they can to get you squeezed in quickly. Last night my air went out, I sent a facebook message and had a response within the hour. The tech came out this afternoon and my house is nice and cool! I highly recommed this company!

Shayne Z.

Worst company to deal with. Technician didn't know what he was doing, left without doing a thing and put a hole in my dry wall. They were sent to me by my home warranty company. Thankfully they sent out a competent company after Noth Valley couldn't figure anything out and fixed my problem. My advice is avoid or if you have a home warranty tell them not to send North Valley Mechanical.

Patrick B.

From start to finish Kendra and her team were amazing. We've got a mini split unit in our garage that we've always had trouble finding somebody to maintain. One call to the office on a Friday afternoon and they say they've got 2 qualified technicians that work on mini splits. We can send Jared out Tuesday afternoon if that works as I live far in the East Valley around Gateway Airport. Perfect! I work full-time and run my own business and can't afford to take a lot of time off I asked if they could call me 30 minutes away. Jared text me when he was 30 minutes away.. We met at my house he was knowledgeable, professional and Pleasant to work with. He explain to me exactly what was wrong with my unit, we needed a new run Cap as well as we needed to recharge the Freon. He made sure the AC blowing into my garage was as cold as could be.
Thanks Jared and Kendra You guys saved us a ton of time and money, you came out the first time with the knowledge to fix the unit without having to ""go do research"" as to why the unit wasn't working or staying on like other companies have had to do in the past.

Thank you
P

Mia P.

During a typical Phoenix heat advisory my heat pump shut down on a Sunday. I contacted Kirk the following morning and explained the situation at which time he personally scheduled himself a service appointment for that day. I was amazed that I would receive his personal, prompt service. Kirk arrived as promised, quickly identified the cause of the failure and made required repairs. This was without question the best customer service I've ever received. It's hard if not impossible to find this in today's world. His sacrifice that day was much more an just doing a job. He cared. I won't do business with any other. Thanks Kirk.