North Valley Mechanical

Alex E.

Was blown away by this company. Had multiple companies come out before them to diagnose why our AC was failing. All the others did was recharge the unit. Since the recharge didnt work and the latest/ previous company couldn't figure it out, we had our home warranty reassign our case and it was given to North Valley (AKA Way Cool). While we expected the same ol song and dance these guys actually did a thorough inspection and found the root cause. While inspecting our unit and house they were beyond respectful and even wore booties without even asking if they had to. When they completed their review they actually figured out why it wasn't working and has been working ever since.

They were professional, knowledgeable and friendly.

Highly suggest this company.

Christie G.

I hesitated to write this review because I was hopeful this hvac company would step up. The service was great when I was comparing companies to purchase a new unit from. Just a few years after installation of my new unit it failed. It has been over 2 weeks and they still have not fixed it. I get the run around when I call. The promise to call me back with an update is not kept. The promise to install the replacement the next day was not kept. No one returns my call. Meanwhile my house is hot, including my expensive wine, food, and spices. On top of all this we are being asked to pay approx $500 an hour for their time in replacing the new parts! There is only one winner here. The customer looses.

Angela W.

I've been using North Valley Mechanical for 5 years now. Beau was very professional and did a great annual check up on our units. It was time to replace our 25 year old unit. They worked with us on pricing and did a great install. They were here on time, cleaned up after the repair and were very professional.

Naomi B.

Consumer beware. AC wasn't cooling so we called out North Valley Mechanical for a diagnostic. Their 'diagnosis' was your AC is old and we are going to charge a lot to 'fix' it or we can charge you 3 times what other companies charge to replace it. Either way you are out the diagnostic charge of $89 and they also left our unit open and left a screwdriver behind. Recommend you get free estimates elsewhere and save yourself the scam diagnostic fee of $89.

Isabelle R.

Chris is the best ! Out of all the inspectors I had at the house they are the absolute best . He was here for over 3 hours and found everything !! I am so thankful he came out and he was very informative

F C.

North Valley Mechanical, Jim Reed and the install guys are top notch! The price was right for our new, energy efficient system and cheaper with a better unit than what was quoted by our previous, long-time company.

They arrived as scheduled, spent the time needed to make sure everything to be installed was working and then returned the next day to finalize one small aspect of the installation that THEY discovered needed to be done.

I've used them before about 3 years ago to install a mini-split system in the ""far"" back bedroom that was always hot in the summer and cold in the winter. That installation went so well that when our to-be-replaced 14+ year old full-system heat pump needed (1) significant, costly repairs to get through the winter and (2) the previous company's estimate for a new system of lesser quality than what was quoted by NVM, there was no doubt about which company and unit we'd be buying.

A great job done by great people and thorough follow-up, great customer service and customer relations through-out the entire process.

Deborah S.

Just had our yearly check up. Good service, timely, courteous and friendly. We have used them for 5 years. We highly recommend.

Carrol B.

A/C repair
We had the company come out to work on our A/C, it was a home warranty service call.
All these guys did was try and up sell us with a new A\C systems and other repairs. They told us the had to order parts to the unit's working. They told us not to run the units because we could burn up the compressors and it would be our fault.I called the home warranty company, they were suspicious of the company's pressure tactics. The home warranty company sent out another company, they looked at the units and could not confirm any of the repairs needed. They turned on the units and they have been working perfectly ever since. Do not use North Valley Mechanical, they are scammers!

Sylvia N.

I was put in touch with North Valley Mechanical on two separate occasions through my home warranty company. Both times, they were great to deal with from start to finish.

The office always contacted and responded to me promptly. They are always very courteous and professional. Technicians were able to identify the issue and fix it promptly.

More recently, my AC stopped blowing out cold air in the middle of this crazy summer. I called another company on the approved list and the earliest appointment was 3 days later. When I called North Valley Mechanical, they sent someone out the very next day. The technician identified the problem within 5-10 minutes. Unfortunately, he didn't have the right replacement part so he wasn't able to fix it right then. He said someone from the office will reach out to me. In my desperation and brain fog from this heat, I reached out to the office via text, and they text me back immediately with another appointment for the very next day. The second technician came out and 40 minutes later, I am happily writing this review in the comfort of my own COLD home.

Other cool thing - when the first technician came out, they sent me a link with his whereabouts as he was making his way to my house. This helped me to pull myself together prior to arrival.

A few years back during another repair, I asked them give me a quote for a new AC unit. They sent someone to see me the very next day.

Technicians were pretty straight forward. The two that came this time weren't the friendliest. However, I'm not bothered by it. Writing this more just as a FYI for readers. They were professional. They diagnosed and fixed my issue. That's what matters to me.

Their level of service, speed and expedience impressed me. I recommend them!

Frank S.

We have been using North Valley Mechanical for both our home and office. Beau has been our service tech a couple of times and has always been very pleasant and knowledgeable. Our thermostat went out last night and they came out first thing this morning and got us back up and running. Highly recommend this company for anyone's HVAC needs.