North Texas Custom Plumbing

Maryam R.

I am very happy with the installation of our new water heater we received by Texas Custom Plumbing. Michael came out and gave us a quote to replace our existing system. We went from a noritz to Rinnai He was very through, patient, and explained the entire process. The quote was very fair, we got two more quotes and NTCP was the best priced and clearly more qualified than the other two quotes. They took measurements, did research on the best water heater for our home, knew to pull permits, and did a great job. They were able to fit us in quickly - On the day of installation, everything was a breeze. I didn't have to do a thing! In addition, they offered a veterans discount. We are so so so thrilled with our new water heater and with the service we received. Than you NTCP!

Mark K.

I have used North Texas Custom Plumbing many times. Each time is the same result...the problem gets fixed in a timely manner with great professionalism. From John to Sherry to Garrett to Mikey to Javier, my experience has been outstanding. As good as their plumbing skills are, their dedication and devotion to their communities are even greater. If you want to support someone who supports many great efforts in their community, look no further than North Texas Custom Plumbing.

Brannie R.

North Texas Custom Plumbing was great! I have to start by saying I really don't care to have strangers in to do stuff at the house. Probably because my husband has done all this forever. When our tankless hot water tank went out on Friday my husband tried to fix it but was not able to. He did figure the problem out and he was right . Since it was Labor Day weekend we waited till Tuesday to call the manufacturer who told us to call North Texas Plumbing. The lady I spoke with was polite and told me she could get someone out between 3-5 same day. She called again and told me there would be here at 2:30 would that be ok. Of course it was. The 2 men who came out I have to say were polite, honest, and hard workers in our Texas heat. They explained what it would cost to fix a panel but that it might not be all that is wrong with it to fix it vs a new one. They couldn't get back out this week and were able to do the job today and that was a plus! They fit us in because we didn't have hot water! One went for the unit and the other did the prep work by removing the old unit. I had wondered at first why 2 men came out and now am really happy they did send two men out! It took them under 3 hrs to change it all and they took the old stuff and cleaned up. Also when the one man had to go to the bedroom he wore booties on the carpet! What more can you ask for! They honored their discount they have on line and they emailed the copy of the paid bill on leaving. Also, note if you pay by check you don't have to pay the 3% fee charge for using a credit card. Would we call this company again? Definitely we would call them again! John and his partner were just great! We just hope we don't need them anytime soon as these Tankless hot water heaters are expensive! Prompt, courteous and honest and also honor their discounts!

K L.

Great service! Replaced both our hot water tanks that were in the attic with one tankless system. It came with auto leak detection shutoff and has optional wifi control if you want to use a phone app. I had a few quotes and they had the best price and equipment for my needs.

Carolyn D.

A Big Job, the old cast iron sewer pipe split on top & needs complete replacement to both baths. Called for estimate on July 25, appointment for July 30, 11:00 to 1:00, office changed 1:00 to 3:00, came at 3:00, said they would email quote. Aug. 1, no quote, so I will go with another company.

Jeanette B.

Excellent plumbing company, called and wanted a gas line installed for new gas stove. They were professional in every step of the way, and reasonably priced. If I ever need anything else done that requires this company expertise I will not hesitate to call them. Thank Again John your crew is awsome!!!

Nikki J.

I needed a plumber quickly and these guys actually answered their phone and a plumber was at the house in under an hour. Did the job required quickly and left no mess. Overall great experience.

Michael B.

I want to take a moment to tell everyone that North Texas Custom Plumbing did a wonderful job! Very professional, took care of all our plumbing issues. We are extremely satisfied with the knowledge and respectful to elderly customers.

D M.

I had an appointment to receive an estimate for a tankless hot water heater. We waited for 2 hours and no one showed up, when I called for the status, JC stated the techs were tied up and could not make it to our house - this was after she changed the original appointment. She gave me another time for the next day, which we agreed to and rescheduled some of our other appointments however, an hour later she calls to change the schedule yet again. Seems like this outfit is not reputable, can't believe they can't even get the schedules of their techs right. Maybe they are running a sweat shop. I'll take my business to a company that is reputable. Extremely poor customer service, Rannai and Lowes should get other reliable dealers on the list.

Robert R.

I had an appointment set to receive a quote on a tankless hot water heater. I took time off work to be at home for the scheduled two hour window. At the end of the time and after having receiving no call from them, I called. 30 minutes later I received a call back saying they could not make it today. Very poor customer servicer. The lady on the phone was nice, though. I can't believe Rannai has them on their list of preferred dealers.