North Gate Plumbing

S K.

It's too bad they have poor reviews because I had a very positive experience, specifically with Ken the technician. I also booked an appointment through a home warranty so I was weary of the service but Ken definitely delivered in professionalism and the work he did. Without even asking, he wore shoe covers coming in the house to fix a leak in the pipe under the primary bath sink. He was friendly, honest and solved the issue in less than a couple hours. I wouldn't hesitate to have him come back. When I called to make the appointment, they were prompt in being able to schedule around my availability and even flexible when I needed to switch times. Ken was early to the appointment and early to finish! I recommend!

Mary C.

I booked repairs through AHS. They arrived early into the appointment window and quickly assessed the issues. They repaired our shower faucet's old cartridge. It's so smooth and works perfectly now. And then also replaced our garbage disposal. They were courteous and went above and beyond!

Nicole O.

If I could give them
a zero I would. They are incompetent, rude and literally know nothing when it comes to basic plumbing. I had to educate them on what to do or not do.

Linda S.

This company bills for work they didn't even do. I too have a warranty company that sent North Gate out. He took pictures, didn't even turn on the water to see where the leak was. Then billed the warranty company for a return visit and for supposedly doing some repairs. They never even contacted me once they came out the first time and only took pictures. Very unethical and dishonest. I am contacting the licensing department for the state of CA to make a formal complaint. STOP RIPPING PEOPLE OFF NORTH GATE

Margaret W.

Another issue with this company and AHS. Was assigned them to clear a clog in plumbing. Both the company scheduler and the plumber they sent were very rude. Once he arrived, he informed my daughter he could not clear the blockage because the home had no clean out. I could have informed everyone of this as the house was built in 1933 and had no clean out. He stormed out leaving my daughter high and dry-very rude!! Any good plumber would have removed the toilet and cleared the clog. Called AHS for a refund in my service fee of $100 as no work was done and I had to pay out of pocket for another plumber to do the work-which was done. They denied my request as they said my problem was diagnosed- the problem being that I had no clean out. Exactly what am I paying AHS for??? Don't use either company if you actually want any work to be done.

Denise H.

Very professional and thorough. Nick and partner came out and assessed the situation, then fixed my copper pipe all within the timeframe of 2 hours.

Pratik C.

Same as previous people. I was assigned by AHS for plumbing needs in my house. Gonzalo did the first visit where he literally did nothing and said we need to seek approval from AHS (approval for what I am not sure). After 2 weeks of multiple calls and follow-ups, they submitted the report to AHS after AHS field officer contacted them. AHS approved the work and ""Ken"" arrived to our place this morning. I had 4 tasks in the work order out of which one of them was replacing the faucet, and Ken came without a new faucet. I called their office and the lady says we didn't order it yet. While on call with this lady, Ken said ""oh this is wasting my time"" and literally walked out of the house without doing a fix.

Don't let this company enter your house, even if it's AHS assigned. If they assign this company to you, request AHS to change it for you.

Chris C.

Same as previous people. I was assigned by AHS and they basically didn't even try what a waste of money. And when I called to ask the lady was rude on the line.

John Z.

I will give them a negative start if that option is available.
AHS Home Warranty sent this company to me for a water heater repair. There was a slow dripping, and I removed the cover and used the paper towels to dry it. And I left it as it was. The technician, Ken, came over on 3/15 and didn't do anything besides take pics and write a note saying that the tank was taken apart before his approval and needs a professional to put it back together. This is ridiculous. I removed the cover, and I can put it back. Am I a skilled plumber now? Then he told the warranty company that all the parts are disconnected; this is bullshit! The tank is still working but has slow drips! Do your job!!!!!! What a waste of time and money!!!!!!!!

Barbara B.

This company is a scam and not knowledgeable plumbers. Came out to check a cold water dispenser and just looked at it standing up never got down under sink to look at it. Puts in a report with home warranty that is a different item than what I have. Others told me about this company as well not to use them. Just a heads up to not use this company.
This is why they have 3 stars. I would have given them no stars.