North East Air Conditioning Heating & Plumbing Services

Kimberlyn M.

I meant to write this review earlier--the installation was done at the beginning of June! Anyway, the job was done by a superbly professional team, working in excruciating heat (104 degrees!), and they were polite and explained what they were doing throughout the installation. They had to work around problems with a 70-year old house, old wiring, and apparently sub-standard original installation issues. The city inspector said it was impeccably done.

Jean F.

They completed an install that later had problems. Wouldn't even take a look at the problem without charging a $90 diagnostic fee. Pass these guys by ...

J A.

This is for the plumbing side of their business only. Writing this kind of late but thought it shouldn't go without letting others know. Two young guys came out to replace bathroom faucets, ( which I had bought). It's an older home from the 60's and turns out the stainless pipes needed to be replaced with plastic. From the very beginning the guy who looked to be in charge was complaining, and rude saying things like "when was the last time you had this place updated." I should have sent them away right then but didn't thinking the kid was having a bad day. They left and took plumbing supplies I had bought with them, the parts were in new boxes so I know there was no confusion about whose they were. I called the office and told the lady who answered and she sent the young guys back with the parts. Couple of days later a "cover your ... " letter arrives form the place saying something like "job completed to customer's satisfaction" etc. etc. No apology for the guy taking what wasn't his just the letter not mentioning what had happened.
Maybe the rude guy was related of the owners, don't know how anyone could stay employed there otherwise.
Now a couple of years later they're leaking so I crawled under to see where the water is coming from and saw plunger rods not even attached just hanging there and it reminded me of that rude guy who complained that the house hadn't had updates to suit him and who took what wasn't his and the response from the office.

Needless to say not calling them again.

Kara K.

Had them come out to service my central AC. Requested at the time of making the appt for them to check the ducting in the attic. They said they don't clean them, but they will check them. Man that came out was super nice & offered awesome customer service! He was even honest about what we could do to maintain our indoor unit & hopefully help it be more efficient & maybe last longer. I really do feel like our AC unit is running better now in these HOT temps. However, he didn't check the ducts & I forgot to request while he was here.

Arthur T.

I got a flyer in the mail for water heater cleaning for $99. I had never had this done so I figured it would be good to do it. I did watch a video on how to do it myself but decided I rather have someone else do it and the price seemed reasonable.

The scheduled an appointment and came out as expected in the 3 hour time window arranged over the phone. This is a business that only works over the phone and emailing them seems to not be an option.

The company agent was friendly enough but had to replace the valve on my water heater because it was clogged. This was not unexpected so I didn't mind that it needed to happen. I do wish they would have told me of the $30 cost that would be added to replace the valve though before he did the work. The total cost ended up at $130, and not $99. (very expensive valve I guess)

My biggest issue was that they don't use a bag to collect the waste materials and let it drain out into the driveway. And in replacing my valve some drainage "goo" was left in my garage and cabinet as well. I called the company after and asked what their standard practice was, and they said it was to let it drain down the driveway and let the rain wash it away. I do not believe this is a good practice and I wish I had thought enough about it beforehand to ask. Services should leave work areas as clean or cleaner than when they came. Now I have a mess to clean up in my driveway so I don't annoy neighbors and in my garage which the rain will not wash away. I would have been more willing to pay for a service company that has higher standards.

So I guess the lesson of this story is beware flyers with "cheap" pricing. You may actually get the least amount of "service" possible.

Mike T.

They had open appointments when other A/C companies were taking appointments for June. Their technician went above and beyond when checking our A/C and fixing a drain line.

Tammy P.

Had HORRIBLE service from this company!! They will RIP YOU OFF!! A/C went out in May 2020 & they said that my inside coil had to be replaced. Replaced it $3500 later!! When the techs got here to replace the coil, they both looked @ what they were replacing & said "This doesn't look that bad to me", not knowing I could hear them! THEN, the A/C STILL DIDN'T work!! So ANOTHER tech comes out & says "the inside coil is NOT what needed to be replaced. It is your OUTSIDE coil which is only $150 & some change repair!! Now mind you thru all of this, I have a husband coming home from the hospital after having a Stroke during a Pandemic! I can't have a 90+ degree house for him to come home to!! So, be careful of this company!! THEY ARE NOT HONEST CARING FOLKS!!

Eric L.

Had a system installed done today. Gabe and his crew arrived on time and were ultra professional during the entire install. They were very respectful of my home and cleaned up everything afterwards. More importantly, Gabe filled me in on everything going on throughout the day and made sure we were satisfied and didn't have any more questions before leaving. I'd highly recommend North East AC!

Pamela M.

I called North East AC because I had a leak in my ac unit inside my house. The tech never explained how much the cost was he just said I had a clogged line. He serviced my unit and when he was done he had the nerve to tell me that he was giving me a discount. He charged me $218 total. Some discount. I didn't expect to pay $218 to unclog the line. I would have never agreed to pay that much if I was told the price. I also asked the tech Larry about my Freon and he lied to me and said that it was good an I wouldn't have to worry about it until next year. Well I didn't believe him because my house was not getting cool. I had to contact another AC company to add Freon to my unit. Never will use this company again. I would give a zero but it won't take a zero rating

James H.

Called on the week-end expecting to have our unit serviced. The guy came out & was very nice but stated that he didn't have time to determine whether we had a leak that could be fixed or needed a whole new unit; said it would take 2-3 hours to determine. When I asked why he couldn't do it then, he said he had 12 or 15 other customers to see before 5:00. Doesn't seem like the week-end rate actually gets anything fixed -- just cost you extra to be told to call on Monday morning & set up an appointment. Thank goodness I found another person to fix our unit. It cost a fraction of the quote I got from these folks. Sorry I wasted the $99 week-end visit. Don't waste your money on a week-end call!