North East Air Conditioning Heating & Plumbing Services

Arthur T.

I got a flyer in the mail for water heater cleaning for $99. I had never had this done so I figured it would be good to do it. I did watch a video on how to do it myself but decided I rather have someone else do it and the price seemed reasonable.

The scheduled an appointment and came out as expected in the 3 hour time window arranged over the phone. This is a business that only works over the phone and emailing them seems to not be an option.

The company agent was friendly enough but had to replace the valve on my water heater because it was clogged. This was not unexpected so I didn't mind that it needed to happen. I do wish they would have told me of the $30 cost that would be added to replace the valve though before he did the work. The total cost ended up at $130, and not $99. (very expensive valve I guess)

My biggest issue was that they don't use a bag to collect the waste materials and let it drain out into the driveway. And in replacing my valve some drainage "goo" was left in my garage and cabinet as well. I called the company after and asked what their standard practice was, and they said it was to let it drain down the driveway and let the rain wash it away. I do not believe this is a good practice and I wish I had thought enough about it beforehand to ask. Services should leave work areas as clean or cleaner than when they came. Now I have a mess to clean up in my driveway so I don't annoy neighbors and in my garage which the rain will not wash away. I would have been more willing to pay for a service company that has higher standards.

So I guess the lesson of this story is beware flyers with "cheap" pricing. You may actually get the least amount of "service" possible.

Mike T.

They had open appointments when other A/C companies were taking appointments for June. Their technician went above and beyond when checking our A/C and fixing a drain line.

Tammy P.

Had HORRIBLE service from this company!! They will RIP YOU OFF!! A/C went out in May 2020 & they said that my inside coil had to be replaced. Replaced it $3500 later!! When the techs got here to replace the coil, they both looked @ what they were replacing & said "This doesn't look that bad to me", not knowing I could hear them! THEN, the A/C STILL DIDN'T work!! So ANOTHER tech comes out & says "the inside coil is NOT what needed to be replaced. It is your OUTSIDE coil which is only $150 & some change repair!! Now mind you thru all of this, I have a husband coming home from the hospital after having a Stroke during a Pandemic! I can't have a 90+ degree house for him to come home to!! So, be careful of this company!! THEY ARE NOT HONEST CARING FOLKS!!

Eric L.

Had a system installed done today. Gabe and his crew arrived on time and were ultra professional during the entire install. They were very respectful of my home and cleaned up everything afterwards. More importantly, Gabe filled me in on everything going on throughout the day and made sure we were satisfied and didn't have any more questions before leaving. I'd highly recommend North East AC!

Pamela M.

I called North East AC because I had a leak in my ac unit inside my house. The tech never explained how much the cost was he just said I had a clogged line. He serviced my unit and when he was done he had the nerve to tell me that he was giving me a discount. He charged me $218 total. Some discount. I didn't expect to pay $218 to unclog the line. I would have never agreed to pay that much if I was told the price. I also asked the tech Larry about my Freon and he lied to me and said that it was good an I wouldn't have to worry about it until next year. Well I didn't believe him because my house was not getting cool. I had to contact another AC company to add Freon to my unit. Never will use this company again. I would give a zero but it won't take a zero rating

James H.

Called on the week-end expecting to have our unit serviced. The guy came out & was very nice but stated that he didn't have time to determine whether we had a leak that could be fixed or needed a whole new unit; said it would take 2-3 hours to determine. When I asked why he couldn't do it then, he said he had 12 or 15 other customers to see before 5:00. Doesn't seem like the week-end rate actually gets anything fixed -- just cost you extra to be told to call on Monday morning & set up an appointment. Thank goodness I found another person to fix our unit. It cost a fraction of the quote I got from these folks. Sorry I wasted the $99 week-end visit. Don't waste your money on a week-end call!

Sherry S.

About 3 years ago we need a new air conditioner, for we had a really out date one that kept breaking down. I asked them for a full replacement, found out I only got 2 of the 3 units replaced. Aunder a year ago one of 5he 2 new units had a severe leakage problem, which also contributed to the problem to bottom unit as well. We'll
, 6 weeks ago my air conditioner stop working again. Called them out, all the did was flip the breaker and left. Not even 10 minutes it stopped again, so made them come back out, so the had the audacity to tell me I have wire damage because of cat pee. So I've called another company to come out to check it, they told me that there is no cat pee in the unit, that the heat coils won't turn off and that it fried the wires and the motor, and that the unit should of been replaced with the other 2 units from the start, that this problem has been there for along while. But when I asked north east technicians twice they told me nothings wrong with it and they didn't need to check it, even though I kept asking. So long story short, if you want to keep paying this company your paychecks, they'll keep do a temporary bandaid job to anything need fix.

Brian P.

A+++ for air conditioner troubleshoot and repair. From initial phone call through repair...100% professional, customer svc tops the list. Ralph was our repair tech. Never seen better, more professional in my 30 years of home ownership. Another company in town wanted to charge $1500 for a repair that wasn't necessary, or even close to the right fix. Ralph quickly realized the situation. Fixed our unit for $350...way less than other company's idea. Really impressed by the service and honesty of this company.

Patrick S.

Good service, fair prices, great personnel: thanks, George! We'll definitely use Northeast again and recommend to friends.

Joni S.

Two stars for coming out and performing a diagnosis within hours after I called- I appreciate that. No stars for not fixing the problem but rather putting a temporary fix for 1 hour of labor (during the diagnosis) and charging me $166. I spoke with the master plumber and my take away from the conversation is they don't suggest fixing the problem from the start- they charge you per the hour for temporary fixes until the right bandaid holds the longest. No highly intuitive suggestion provided by the technician. I would have appreciated the hour of labor for the temporary fix go toward a permanent fix but they don't warranty their craftsmanship.